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BlendJet

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 5,375 total complaints in the last 3 years.
  • 4,218 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my blendjet blender from ******. It came in a pack of 2. Both were in the massive recall because the batteries could catch on fire. I did everything the company asked me to do so they could send me replacements. I then waited for my replacements. I never got them. I reached out to the company and they told me to keep waiting and will send me them when they have some to send. But of course I still get emails to buy the blendjet on their website. If they can still be selling them. They need to replace the ones I bought since it was their recall on their item

  • Initial Complaint

    Date:04/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blendjet had a general recall: This was the letter I received from ****** (also received one from Costco).Recalled item: BlendJet 2 Portable Blenders Recall description: The recalled blenders can overheat or catch fire and the blender blades can break off posing fire and laceration hazards to consumers What to do next:** you have already received this item, please stop using it immediately and contact BlendJet at ************ for a free replacement of the BlendJet 2 base unit For more information about this recall, visit our Product Recalls help page or Product **************** page ** this item was given to someone else, please notify the recipient as soon as possible and provide the links above I have reached out to Blendjet twice within the last 12 months with the same response stating there is a supply chain issue. Given the length of time since the recall I am stating this is bad faith on Blendjets part. They have had ample time since 2024. I have submitted my replacement request dated January 9, 2024 with Order #******* and #******* for two separate units. This has been over a year and 4 moths with no resolution. My blenders have been rendered unusable as Blendjet requested we showed proof of the destroyed recalled part via photo. I am requesting BBB to help render a solution to this problem. Either have Blendjet send us the recalled part or refund me the price for two blender units.Thank you for your assistance.Sincerely,Rana

  • Initial Complaint

    Date:04/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Blendjet 2 was part of a recall and had to make the Blendjet 2 inoperable and send pictures to the company to verify for replacements parts to be sent. I received an email that supply chain issues were delaying the replacement. 10 months after that and still no replacement from Blendjet.

  • Initial Complaint

    Date:04/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've contacted Blendjet 3 times over the issues my product was having. The issues were the base wouldn't hold a charge nor would it blend. I've tried troubleshooting the problems like they say to on their website to no avail. Each time I've contacted them, their automated system contacted back. I have not had any correspondence with a person employed with blendjet over returning my product and issuing my refund.

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My blendjet was recalled. I filled out the recall with company to receive new blender. Recall order: *******. Contacted company twice since July 2024 and still have not received replacement.

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a BlendJet blender that was recalled in January of 2024. I was given instructions to break and send pictures of parts and they would send replacement parts to make it safe to use. The parts have yet to be shipped. I have contacted them twice since the recall and have been given generic answers and was told they are still working to get replacement parts. I see that they sell new ones all the time but haven't taken care of the original problem yet. I never got to use my BlendJet before the recall happened. It is in it's original box with the broken parts.

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 22, 2023, I purchased two BlendJet 2 portable blenders on sale at ****** for a total of $54.65, excluding taxes and fees. I later received an email notification that certain BlendJet blender bases were being recalled. A link was provided to check if the blenders I purchased were impacted. One of the two blenders was impacted, and I followed the prompts provided by BlendJet to order a new replacement base. I was instructed to cut the rubber lining before disposing of the base. Proof of this step was required in order to process the replacement order, which I placed on January 11, 2024. That day, I received an email confirming that my order is being processed (order #*******). Below is the timeline of events that followed:January 15, 2024: I received an email stating that the order was delayed March 2, 2024: I contacted ********************************** to get an update on the replacement March 5, 2024: I received a response from BlendJet stating that there were supply chain issues causing the delays but that I should expect to receive a base "as soon as possible"June 25, 2024: Still haven't received the base. I write a follow up to BlendJet, this time requesting a refund June 25, 2024: BlendJet responds that they don't issue refunds. Per BlendJet, "we experienced some unforeseen issues in our supply chain, however replacement base kits have started shipping out in early March. We are working to try to get the replacement base kit out to you but we are unable to provide you with a timeframe on when it will be delivered."April 11, 2025: Almost ******************************************************************************************* a refund.I am kindly requesting your assistance in resolving this matter. The desired resolution is the delivery of the replacement base, as promised by BlendJet. If BlendJet is unable to deliver the replacement base, then I am requesting a full refund as the blender is not operable without a base. Thank you.

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my form for the blendjet 2 recall on Jan 5 2025 and cannot get anyone to ********** replacement has been received.Upon completion of the initial form, it was noted that the replacement should be sent in 6-8 weeks.Reading other complaints I am not hopeful that Ill ever receive it.

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of Blendjet 2's from ****** in September of 2023. In mid 2024 I received word that one of the blendjets was being recalled due to issues with the base kit igniting. I promptly reached out to Blendjet and placed an order for a replacement kit via their website. After multiple attempts to ascertain when the replacement kit would be sent, I have not received any satisfactory solution (despite there being Blendjets available to purchase online).

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blendjet sent out a notice in 2024 telling us that their personal blendjets had issues. If I remember correctly, it was a problem with the blades, possibly breaking. I sent in a request to have two of them replaced because I had to blendjets with the bad parts. This happened in January of ******* November of 2024, I sent them another email asking when the replacements would arrive. Below is the response I received from them I have not heard from them since. It's been over a year now. Any suggestions as to what I should do now?Kind regards, Jan ____________________________________________________________________BlendJet Support<************************************************************>?Hi,We are awaiting the delivery of recall kits from our manufacturer. The recall kits and the full units you see for sale online must be handled separately for us to fulfill our end of the recall agreement. I apologize but we are not issuing refunds as part of this voluntary recall event.We are doing our best to accommodate the very high influx of recall orders, which has caused a backlog and a shortage of kits. We are hoping that transparency and honesty about our current situation will help customers feel more at ease. Being a small company, this recall has impacted us substantially, and we are trying to keep up with *********** assured, once your base kit ships, you will receive an email with the tracking details. While we do not have a specific timeframe for the shipment at this moment, we appreciate your continued patience and understanding as we work to fulfill your ********** regards,The BlendJet Team

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