Complaints

This profile includes complaints for MoveOn.org's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MoveOn.org has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MoveOn.org

  1442 Walnut St 358 Berkeley, CA 94709

• 

  MoveOn.org

  PO Box 96141 Washington, DC 20090-6141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting unsolicited text spam from this "organization", when I have never supplied them my phone number to begin with. I never even heard of these yahoos until I started getting unwanted texts. I don't give a c*** about their political views!

  Business Response

  Date: 06/26/2023

  Thank you for reaching out and letting us know. I have personally unsubscribed you from all text messages going forward. It may take up to 24 hours for the change to take full effect. We're sorry that you received unwanted text messages from MoveOn we didn't mean to disturb you. Please note that every text that is sent to a member ends with directions to unsubscribe (Ex: Text STOP2Quit, Text STOP to unsubscribe). You may also find the page to opt out of phone, mail, or SMS communications at *************************************************************.

  
  

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get them to cancel my subscription.   I do not do any donations online. On March 15 2023 I made a contribution to Move on for $5  it appeared on my bank statement as $500. Apparently someone moved the decimal point. I have never donated that much for any cause.  I generally give $5 or $10.  In Jan and Aug 2022 I made donations for $5 both times. That shows the history of how I make donations.  I filed a dispute with my bank when I first noticed I the unauthorized charge of $500. However I didn't get a letter on the decision of the dispute regarding the unauthorized charge until April 7th. As a result  of the claim, they froze my debit card and I was issued a new one.  I have contacted MoveOn regarding this issue and have received no resolution on the unauthorized charged that was taken out of my account in the amount of $500.

  Business Response

  Date: 04/17/2023

  Hi *****, Thanks for reaching out. Im confirming that a refund of $495.00 has been issued back to the card that was charged. Please allow 3-5 business days for this credit to process. 

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2022 - first and intended only donation; credit card was charged until I noticed a charge today, February 2, 2023. Either I erroneously did not opt out of recurring contribution or it was a mistake on MoveOns part. Regardless, the donor in good faith should have to confirm with certainty that they want to continuously donate.When I canceled this recurring payment today, I had to move through several screens to ensure I cancelled. I can see how someone would believe they canceled when they did not.The only reason I would donate to a cause would be for the good of humanity, like to try to stop mass shootings or targeting underrepresented populations or to help persons experiencing homelessness. I expected MoveOn to represent the integrity with which I intended to make a one-time donation.

  Business Response

  Date: 02/02/2023

  Hi ********, 
  
  Thank you for reaching out about your recurring donation. On behalf of everyone at MoveOn, let me express our deepest gratitude to you for your support. 
  
  I'm sorry to hear that you inadvertently signed up for a recurring donation. MoveOn wants fellow supporters to always feel comfortable with their donations, and we work to ensure that our giving process is as clear as possible. We take feedback like yours very seriously, and we use it to make ongoing improvements to our process.

  You donation has been cancelled and we have issued refunds for the last 6 transactions. Please allow 1-2 business days for this to process. 

  Thanks again for your generous support. 

  
  

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  I have reviewed the initial response made by the business in reference to complaint ID ********, and find that the beginning of this resolution process is satisfactory to me. The problem is not yet resolved. However, thank you for your initiation of the resolution process.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received unwanted, political attack texts from this group and never gave them my number nor permission to text me. Grabbing numbers from wherever they get them from and texting people hate-filled views shows this groups complete lack of ethics.

  Business Response

  Date: 10/12/2022

  Thanks for reaching out and letting us know. Your phone number has been unsubscribed from SMS. Every text that is sent to a member ends with directions to unsubscribe (Ex: Text STOP2Quit, Text STOP to unsubscribe). You may opt out of phone, mail, or SMS at https://front.moveon.org/update-my-subscriptions/.
  
  

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text today from "****, a MoveOn volunteer" from ************. I have NEVER signed a petition, given my personal information, or requested texts or communications. I find this practice of sending texts such as the one I received for political purposes unsolicited are problematic at best, and fraudulent at worst.I am requesting that I am FOREVER removed from any communication from MoveOn I am also requesting that I am sent what personal information data they have about me. The ********** Consumer Privacy Act states that I have the right to know what information they have gathered about me, and how they are using it. It also states I have the right to have this information deleted. I am requesting both of those pieces - that you send me information you have gathered about me (that led to this text) and that you immediately delete this data.

  Business Response

  Date: 10/12/2022

  Thanks for reaching out and letting us know. Your phone number has been unsubscribed from SMS and your account information has been removed from our system. Every text that is sent to a member ends with directions to unsubscribe (Ex: Text STOP2Quit, Text STOP to unsubscribe). You may opt out of phone, mail, or SMS at https://front.moveon.org/update-my-subscriptions/.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MoveOn.org is spamming people with blatant lies. I did not give them permission to text me and when I questioned them about their false claims they simply blocked my number. This is incredibly dangerous and they are intentionally misleading in order to deceive the public.

  Business Response

  Date: 09/28/2022

  Hi,

   

  We're sorry you received an unwanted text message from MoveOn. We previously removed your phone number from our text messaging list so you shouldn't receive further messages from us.

   

  Thanks,

   

  ****

  MoveOn Community Support

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  only because what should happen is they send a message out to everyone that received the first message apologizing for lying to them and clarifying the truth, but that is unlikely to happen because they do not care that they are misleading the public. Their goal is to win at all costs. People and organizations Like them are the problem. They are whats wrong in the world. 

   

   

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally signed up for a monthly donation of $5.00 per month. Instead the organization charged me twice each month. I contacted move.on via email and told them to stop charging me twice a month. I received a response that the4y would contact me in 48 hour's-they never contacted me any further. So I disputed the double charge with my bank and teh bank credited me for the extra charge. Teh next month and for ***** July, August, and September, they continue to charge me twice a month. I sent them an email again and told them I CANCELLED my monthly donation back in July. They continue to charge me twice a month and have NEVER stopped my cancellation. This is theft. On June 8, 2022 I cancelled my subscription and told the company I cancelled and do not charge my account any further. I do have copies of the emails if necessary.

  Business Response

  Date: 09/26/2022

  Hi ******,

   

  Thanks for reaching out. I apologize for this confusion. It looks like you wrote into us with your request on 5/19/22 and on 6/8/22 and we responded by email both times, within *********************************************************************************************** issue. Im confirming that your donations have been refunded and cancelled and you will no longer be charged for a recurring gift. Thanks again for your generous support. 

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint isn't about anything monetary. This complaint is about the constant texting I get from them. I have never heard of this company before and I am not sure how they obtained my contact information. The amount of spam I am getting from them is disturbing my daily life at this point. I keep being told I'm going to be removed from the list but it never happens. I shouldn't even be on their lost to begin with.

  Business Response

  Date: 09/12/2022

  Hi,

   

  I'm sorry you received unwanted text messages from MoveOn. We've removed this phone number from our texting list. Please note that you can also reply STOP to any text message to be removed from our list.

   

  Thanks,

   

  ****

  MoveOn Community Support

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gladly donated to Move On in the past. However, when I closed a credit card account that was not used during the pandemic, I found Move On has been charging a monthly "donation" of $21.73 since 7 October 2020. This totals $738.82. Why didn't I notice it? Because it was a pandemic and this card was on a separate account only used for travel and a rental- we did not travel until recently and the rental was unoccupied during the pandemic. Since it is on autopay it went unnoticed until we resumed travel. I am retired and live on a small monthly pension, I NEVER sign up for repeated donations because I simply cannot afford it. However, I do know in campaigns that every little bit helps as I have worked on many, so I donate what I can. But I honestly cannot afford this and did not sign up for repeated payments.I want Moveon.org to refund $700 and an apology. I removed myself from their mailing list after a couple of attempts.I know this repeating payment tactic is a real problem with many campaigns as this is NOT the first time it has happened to me. In fact, it has occurred 4 times with other campaigns, but I discovered the others quickly and stopped payments. This one, however, got me. I will say I am very disappointed in MOVEON. I did not expect this from them. It's difficult to believe this is just a "oops" on their part.

  Business Response

  Date: 09/07/2022

  Hi *****,

  We apologize for this confusion. Your recurring donation was cancelled and your donations were refunded on 8/12/22 per your request.

  Thank you for your generous support.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I'm filing a complaint for a number of reasons:- I've reached out to MoveOn's customer service a few times via phone with no follow up on their part.- The issue I'm complaining about seems to be a recurring pattern with MoveOn.The problem:I donated $20 through MoveOn on 9/21/2000. I wasn't informed that a recurring donation was put in place, and I would never have authorized it. My husband, who handles our credit card bills, only recently noticed that we had been charged $21.73 for 22 months!! since 9/21/2020, for a total of $478.06. Again, this recurring charge was NOT authorized.Proposed resolution:We often support causes via MoveOn, though not all. In any case, we'd like your help to process a partial refund. At best, we might have donated $150 over those 23 months (as much as $75/year), so while we'd prefer a full refund, we are willing to approve that amount, which would leave a refund of $478.06 - $150 = $328.06.Thank you for your help,****

  Business Response

  Date: 09/07/2022

  Hi ****,

  We apologize for this confusion. Your recurring donation was cancelled per your request on 7/14/22. We have issued a refund of $328.06 on 9/7/22. Thank you for your generous support. 

  
  

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************