Complaints

This profile includes complaints for MoveOn.org's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MoveOn.org

  1442 Walnut St 358 Berkeley, CA 94709

• 

  MoveOn.org

  PO Box 96141 Washington, DC 20090-6141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received numerous daily text messages, requesting donations for Democratic campaigns, and each comes from a different number, so I cannot block them. I never signed up for this and do not wish to be harassed in this manner any further. I have replied, stop to each one of these texts, but every day they come from different numbers.

  Business Response

  Date: 03/27/2025

  Hi *****,
  
  I'm sorry to hear this was your experience!
  
  I took a look at your MoveOn member profile and see that youre subscribed to our email list. However, we dont have a phone number attached to this email, nor do we have you subscribed to SMS messages.
  Is there another email that might be associated with your account? Also, do the texts you mentioned include a sign-off from MoveOn? If not, they may be coming from other organizations or campaigns that we are not affiliated with.
  

  Let me know how youd like to proceed!
  
  Best,
  *****

  
  

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to stop receiving emails from move on org.

  Business Response

  Date: 12/03/2024

  Hi *****,
  
  Thank you for taking the time to reach out. Your email address has been unsubscribed from ****** email.
  
  Please note that if you sign a MoveOn petition, complete a MoveOn survey, or sign up for a MoveOn event, you will automatically re-subscribe yourself.
  
  Thanks for all you do!
  

  *****
  MoveOn Donor Support

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a one time donation of ***** to MoveOn.Org on 8/23/24. Have been charged an additional ***** on 9/23/24 and 10/23/24. I did not authorize these additional charges. Received the announcement "The number you have dialed is unallocated" when dialing their number *************)

  Business Response

  Date: 10/24/2024

  Hi *****,
  
  Thank you for reaching out. 
  
  On behalf of everyone at MoveOn, let me express our deepest gratitude to you for your support. Thank you!
  
  ****** wants fellow supporters to always feel comfortable with their donations, and we work to ensure that our giving process is as clear as possible. We take feedback like yours very seriously, and we use it to make ongoing improvements to our process. Ive shared your experience with our team.
  
  Please contact our friendly donation support team at ************ to assist you and help process your refund!
  
  Thanks for all you do. Please let me know if you have further questions.
  
  *****
  MoveOn Donor Support

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuous unending barrage of emails. Despite repeated unsubscribe attempts emails persist. I'm filling this complaint in order to get MoveObn.org to never contact me again via email or otherwise.

  Business Response

  Date: 09/03/2024

  Hi ****,
  
  Thank you for taking the time to reach out. I'm sorry to hear that you have received unwanted emails. The best way to unsubscribe is by clicking the link at in the footer of the last email sent to you by MoveOn. I've attached a photo here.
  
  Please note that if you sign another MoveOn petition or complete a MoveOn survey, or sign up for a MoveOn event, you will automatically re-subscribe yourself.
  
  I hope this is helpful, please let me know if your have any additional questions or concerns.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received texts from ****** which is short code message from ********************** I'm unclear as to how they got my phone number to send messages but I do not agree with their beliefs or with whom they support politically. I do not consent to my name being used to support any organization, business, corporation, person or entity who actively supports and promotes anyone who shows signs of perversion and inappropriate behaviors and/or speech towards young underage children and minors. I also do not consent to my name being used to support a mentally incompetent presidential candidate who is incapable of filling their duties, making any important and/or legal decisions regarding not only themselves, but the general public and citizens of ***************** as well. I am very concerned that this organization is sending these text messages to people who never subscribed to their texts and using said people's names and calling them subscribers which implies that these individuals support what this organization stands for politically. I hope this is Investigated and they will no longer be able to use people's names as though they are subscribers and supporters of this disastrous campaign. Thank you *****************************

  Business Response

  Date: 08/28/2024

  Hi ********,
  
  I'm sorry that you received unwanted text messages from MoveOn. We didn't mean to disturb you.
  
  You can always reply STOP directly to a text message to be unsubscribed. Please note that it may take a few days for the request to process.
  
  If you have any questions, please let me know, and I will be happy to assist. 
  
  Best,
  
  *****

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received numerous daily text messages, requesting donations for Democratic campaigns, and each comes from a different number, so I cannot block them. I never signed up for this and do not wish to be harassed in this manner any further. I have replied, stop to each one of these texts, but every day they come from different numbers, which is a form of Harassment.

  Business Response

  Date: 06/28/2024

  Hi *****,
  
  I'm so sorry this has been your experience and I'm happy to help out! I spoke to our mobile team and we made sure the number you've provided is completely removed and blocked from our system. I have also unsubscribed you from our email list, please allow up to a week for this to take effect. If you ever need immediate help in the future, the quickest way to get ahold of us is to use this contact form: ***********************************************
  
  Please let me know if you have any additional questions or concerns and our team will be happy to help!
  
  Thanks for all you do,
  
  *****

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06 01 2024 I received a text from MOVEON. at 11:24 am on ********** thru my cell phone. I did NOT sign up nor do I condone political txt claiming DJT broke the law when clearly this company broke the law by either buying ppls cellphone number and bothering them with hateful txt's. I would NEVER sign up nor give out my number for ANY political party to txt or call me.

  Business Response

  Date: 06/04/2024

  Hi ****, thank you so much for reaching out.
  
  I'm sorry to hear this was your experience. Sometimes we have older numbers that have been opted-in to our text messages from someone who may have previously held that number. I have spoken with our texting team and we have made sure to block the numbers you have on file with any further communications. Please let me know if you have any further questions or concerns!

  Customer Answer

  Date: 06/04/2024

  Better Business Bureau:
  
  While I do not believe about having a old number, I've had this number for over 15years so please be honest next time.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Hoku Sarroca

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization has constantly spammed me with emails even though I never signed up for that. They spam me almost daily, promoting their political agendas and trying to manipulate the election. They claim to be a non-profit organization for charity and helping good causes but that is all to hide their political campaign agenda. They make money from this and use it for their ***************** party. This should be illegal.

  Business Response

  Date: 02/13/2024

  Thank you for reaching out with your concerns, *********

  We have made it as simple as possible for anyone to unsubscribe by using the link at the bottom of any email from us or by sending us an unsubscribe request.
  
  MoveOn has three entities that work for specific causes:
  
  Gifts to MoveOn Civic Action, a 501(c)(4) organization, fuel education and advocacy, provide civic engagement tools to the public, and build the movement by encouraging and supporting the development of grassroots leaders.
  
  Support to MoveOn Political Action, a federal political action committee (PAC), is put to work helping to mobilize the left to elect Democratic candidates across the country who support action on critical progressive issues, and powering direct actions and mass mobilizations for progressive change.
  
   Support to ********************* works to empower MoveOn members and educate the public on key issues. Its long-term goal is to build a democracy where all people have the chance to thrive, free from systemic racism, misogyny, violence, and oppression.
  
  I hope this clears up any question you may have!
  
   
  
  

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21272099
  
  I am rejecting this response because:

  1. You do not take responsibility for your actions and spam political emails even though I never subscribed to it.

  2. You keep lying about your political impact because it is clear that every single part of your organization works on behalf of the left.

  3. You do not promise to stop the political emails to me and anyone else who you are emailing even though they did not subscribe.

  Stop responding politically and try responding to my points clearly just like I am doing. Stop the political manipulation agenda, thank you.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 02/14/2024

  Hi ****,
  
  In regards to points 1 and 3:
  

  All of our email contacts must be opted-in to our system, this can happen when you donate or sign a petition. If you hit "unsubscribe" at the bottom of any email you recived from us, you will be removed from all email communications. I'm happy to do this for you, however I took a look to see how and when you had been been signed up for our emails and do not see your name in our CRM/user system, meaning we would have had no way to contact you or send an email.
  
  Would you please let me know when you started getting emails from MoveOn, or if your email is under another name? I would like to make sure you are on our do not contact list at your request.
  
  In response to point 2: On our website, you will see that we've always been transparent that MoveOn believes in an inclusive and progressive future. The candidates and issues MoveOn Political Action backs and takes action on are determined by our members. MoveOn is a large, member-driven organization, and we understand that folks will not agree on every issue or every campaign. But the common ground that truly unites us is that we are working toward an America where everyone can thrive, and that moves us to act to create change, support communities under attack, and elect candidates who represent our values. 
  
  Thank you,
  *****

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21272099
  
  I am rejecting this response because:
  My previous points still stand.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to get them to stop emailing & texting me to no avail. Please stop!

  Business Response

  Date: 10/20/2023

  Thank you for reaching out to let us know you wish to discontinue communication with MoveOn.
  
  We did not mean to disturb you with our emails, calls, or texts. Please reach out to us at ************************************************ so that we can gather the proper information needed to put you on our Do Not Call list, and also unsubscribe you from emails, and text messages. (Or, you can reply STOP directly to a text message to be unsubscribed from texts.)
  
  Please note that it may take a few days for the request to process. Additionally, if you sign another MoveOn petition or complete a MoveOn survey, or sign up for a MoveOn event, you will automatically re-subscribe yourself.
  
  Warm regards,
  
  *****
  MoveOn Donor Support

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for anything from them, so I get bombarded with unsolicited emails. After I unsubscribe from their ****, I then get an email saying I unsubscribed and they changed it to a 3 per week newsletter. I want nothing from them, yet they feel they can just hound people mercilessly. Very unprofessional and very showing of how they feel they should conduct business.

  Business Response

  Date: 08/10/2023

  Dear ****,

  Thank you for reaching out. We did not mean to disturb you. I can confirm that your email address has been unsubscribed, and will not receive further emails. Please note that if you sign another MoveOn petition or complete a MoveOn survey, or sign up for a MoveOn event, you will automatically re-subscribe.
  
  Warm regards,     
  MoveOn Community Support