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Business Profile

Event Ticket Sales

Future Beat, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased VIP for Shinedown/Papa *****. We arrived 15 minutes before the show to pick up our VIP merch, etc and we were informed (by the other VIP provider) that this one packed up and left 20 minutes prior. The other provider and Live Nation staff said they were getting a lot of complaints at the time time. Yeah, no kidding. I emailed them my order number, looking for either a refund equal to the stuff we didnt get, or have them ship it and they basically said oh well, you shouldve arrived that much sooner. I purchased VIP so we didnt have to worry about getting there super early.

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/27/22, I purchased 4 *** tickets to a concert in *********, ** which included the singer ******. The *** package was supposed to consist of a concert mercy item and photo with the singer. The entire experience was horrible. The singer was late to the photo session, however, thats not my complaint. My biggest complaint is that you were NOT allowed to take photos on your own device, instead the company supplied the photographer and the photos were supposed to appear on the website within 72 hours. It took weeks for the photos to appear and I contacted the company twice. They finally appeared and I was updated by email with the info. Since the singer was late, Im assuming there was no time to set up a table to get the autographed item so we were told that the item would be sent to us. The concert was April 21st and Ive yet to receive anything in the mail.

  • Initial Complaint

    Date:05/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can not redeem my VIP merchandise can not ******************* CODES wow NOT HAPPY ! Sounds like somethings going on thats not legal a lot of us Are not HAPPY not how to Run a company PLEASE FIX ******************************

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Future Beat sold VIP merchandise as part of concert ticket upgrades. I had paid for 2 packages long in advanced of the concert but never received anything for my money. I have contacted them numerous times only to get a run-around answer such as, we will send this out to you soon or its in our shipping queue. It never has and probably never was.If you no longer have the merchandise, give me a refund for both upgrades!I have attached a sample email for reference but have plenty more of their promises.

  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased VIP package for ReoSpeed Wagon concert in Durant Ok on 10th Dec 2022. I have not received the merchandise and I have only got a run around in teying to receive it.

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 16, 2022, I purchased 2 VIP tickets (from ****) to the ********************* concert to take place on September 30, 2022 at the************************************ Center in *** ********, ********* On Sept. 27 I received an email (from On Location) regarding the VIP Merchandise and that it would be shipped after the show, and gave further instructions that if the tickets were not from ************, I would get an email from future-beat.com. I received an email on Oct 1 from '************@****.com' saying thanks for coming to the concert. On October 3, I received an email '********@future-beat.com that contained 2 redeem codes and instructions. I followed the instructions and went to their merchandise redemption site at ****************************** On Nov.1, I emailed them asking about my orders and '******* ** confirmed that the orders were received. On December 18, I emailed them again and they said my ticket #XXXXXXXX has been received and is being reviewed by guest services. On Dec. 19, I received a response from '*** **** in guest services saying basically the same thing they have said all along: "fulfillment centers centers dealing with an ******* and allow several weeks. Obviously I have not received any of the merchandise, which mainly were ******* but also some ************ What further upsets me is they keep sending emails asking me to rate the support I received !!!

    Business Response

    Date: 01/20/2023

    Consumer Response /* (2000, 9, 2023/01/20) */ I did receive the items , and while I am sure you will close the case, I think its important that others are aware of the difficulty many of us have had getting our items. Considering that I bought my tickets months before the event, had to reach out at least 3 times during 3 months after the events, I hate to see this company take more people's money.

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 tickets to a **** concert on 6/3/2022 - order # XX-XXXXX/NY2. These were VIP tickets that included merchandise. I redeemed my *** code on 8/2/2022 and the concert was on ********** I have sent multiple emails to Future Beat and have only gotten generic responses that I will get a notification when the items ship. We are now almost 4 months past the concert date and this is totally unacceptable. Despite travelling from ** to ****** for this concert (a **** birthday present for my husband), we were unable to attend due to COVID. These items are the only thing I will be getting for my money.

  • Initial Complaint

    Date:12/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 VIP tickets in January 2022, for a concert that was to take place in April. These VIP tickets were to include several specialty items that you could only get thru this concert venue. Days before the concert we were informed the items would not be available to the concert venue, but rather shipped. Around 2 months later we received one VIP package only. I immediately contacted Feature Beat to get the issue resolved. Now here it is almost a year later from the time I purchased the tickets and this issue is still not resolved. I've opened ticket after ticket with their customer service center stating, "yes ma'am, just be patient. We will ship that right out to you." Then they immediately close out the ticket as if the issue is resolved. Nothing is getting done. I've even requested a refund in the difference between a VIP ticket to the regular ticket price. Still nothing. My next step is legal action!!!

  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered (2) VIP merch packs for Korn concert months ago like others have and have yet to receive anything. These items were not cheap and I keep getting vague responses when I email. Something needs to be done immediately.

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 10 I purchased a VIP package for a Korn concert in ****** ** on September 1. The entire purchase came to $325.90. Future Beat had a representative at the concert who said that packages would be sent out within two to three weeks. It has now been three months. I have emailed the company approximately every month just looking for a status update and all I get is a form response stating that they have received my order. I have not received any shipping information. All they do is tell me to be patient and that they are working on it. Many people online have said that have had very bad interactions with this company. It is starting to seem like a scam and that they have no intention to send out my package at all. This company really needs to be shut down for bad business practices. After three months of waiting for my products, I am very livid and just want the products that I ordered from them in good faith.

Future Beat, LLC is NOT a BBB Accredited Business.

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