Complaints

• Initial Complaint

  11/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased two Puscifer grey area vip concert packages and never received my merchandise. I have emailed them multiple times and they always respond with "we will email you when it ships". The order was placed on August 19th and still nothing!

• Initial Complaint

  11/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased 4 *** Tour Package tickets at a cost of $935.20 on February 15, 2022 for the ********************* and his All Star Band ******** ** concert originally scheduled for **** 21,2022. The **** concert was postponed, rescheduled and performed on September 20, 2022.*** Tour Package *One premium reserved ticket located in rows 2-15**Specially designed *************************** All-Starr Band tour shirt (exclusive to *** package only)*Collectible ********************* tour lithograph (limited print)*Exclusive ********************* *** merchandise item *Commemorative tour laminate *Commemorative *** ticket I received no information from AXS or Future Beat regarding the *** merchandise until receiving an email the night (8:50 pm) of the show September 20th. When I contacted them during this 6 month period (Feb to ****), I was told that I would be receiving information regarding the merchandise. I promptly responded the morning of **** 21 and ordered (order number ******) the *** merchandise.In two follow-up emails that I sent requesting information on dates of delivery, I've received the following responses from Future Beat -October 26th (ticket (********)) - "Unfortunately, we are not able to provide an estimated time of arrival for your shipment. Shipments go out on a rolling basis and there are a number of dynamic factors that can impact the timeline."November 14th (ticket (********))- "There are several factors that come into play with shipping timelines. These factors include: timing of requests, number of requests, item production, location of addresses, number of concurrent programs, and many more. As you can expect, these factors change from moment-to-moment, and, thus, we can't predict with certainty when your package will ship. We will do what we can to provide you with the merchandise as quickly as possible. " ********************* and his All Star Band performed 10 concerts from May 27 to **** 10 2022. 12 concerts were postponed for the remaining dates in **** and rescheduled concerts started again on September 5 2022. NINE months have passed from the time the *** tickets and merchandise was paid for; three months during that time that the band didn't perform at all. How could merchandise paid for not be sent out during this time? It was extremely disappointing that the *** merchandise was not delivered prior to the show. It's absolutely unbelievable that it is two months AFTER the concert and I still have not received the merchandise or have any idea of when it will be delivered. Thank you for any help you can provide.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased 2 VIP packages from Future ***** via ************* **** on 7/8/2022. The concert was on 8/14. We still haven't received any correspondence or the merchandise we paid for. Like others, we redeemed our *** codes right away prior to the concert. **** was ******* with ************ and all of the *** Evanescence customers were able to walk over to a table and pick up their merchandise. This company has no phone number to reach, and they only send you a default email whenever you email them. Reviews on***** and other sites suggest they are stealing money and not delivering anything anyone paid for. In addition to reporting them to the ***, I also contacted the Federal Trade Commission and the Attorney General******* If a company gets enough reports from either of these entities, they will be shut down, so we need to put *********** on their radar.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Purchased VIP tickets to an event with the promise that *********** would be shipped soon after the event. *********** has not been shipped. It has now been 2 months post event. I have contacted the company and ticket Master (who sold original tickets and partnered with company). Both have stated that items are coming and are back ordered. This has been more than ample time.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased VIP tickets to a concert that included early entry and merchandise (XXXXXXXX) (admittedly to be shipped later). I redeemed my codes on 8/20/22, the concert was on 9/4/22. This experience was unorganized, unprofessional and not at all what was expected when I purchased the tickets. Early entry was delayed by over a half hour, some people had already received their merchandise and others had not, no one seemed to know what they were doing. Scene then I have contacted them twice in regards to the merchandise that might redeem the"VIP" experience and have been given the response that they have delays, then 4 different emails asking how they did and if I have any more questions to email them back. I have asked if they could give me an estimated time for delivery but nothing back except another email about how they did to resolve my problem. I understand delays but this whole experience has been frustrating and not at all what anyone should expect. General admission ticket holders going in before people who paid extra because we had to check in, twice? No merchandise for some? Very ************** and I would like to get my merchandise at least.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Hi, I purchased a ticket for the Good Morning Tour of **** J ***** in ********** ******* on August 28, 2022. I purchased a pass to see Queen ***** also. i was unable to see Queen ***** do to that receive the directive of where to enter to see her before the concert. When I arrived to the show there wasn't a Future Beat employee to direct me or show me where I needed to go to see Queen ***** because the arena supervisor **** nor employees didn't had information about it. I walked around for hour door to door. So, I didn't get a chance to see Queen ***** that night. and the number the arena supervisor give me what he had to future beat but it wasnt directly to them thou. So, days after the concert I a email to future beat and emailed them. I emailed back and forward ****** several times telling how displeased I was about my trip to ******* for the concert. I basically was asking they if they would accommodate because I didn't receive the directive to the show and I missed Queen ***** not asking for money back. I asked if they could send me a another access to see Queen ***** in ******** ** on October 16, 2022 I would drive there from ****** ** but I was told by ***** that I needed to purchased another ticket to the concert. I explained to both ****** and ***** I drove 3 1/2 hours to *********** ******* by myself and stayed over for this concert. I explained I just want to see Queen ***** in person and I would do a turn around if I want to ******** *** So, I didn't get a chance to see Queen ***** after all. I would like Future Beat refund my total account spent for my trip to *********** Thanks

• Initial Complaint

  11/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an Order based on *** tickets I had purchased. Order was placed and confirmed with an email from Future Beat with and Order # XXXXXX. I have contacted them through the only means provided, email address ******************** four times over the last 6 months. Each time the response is a very vague answer about a delay with no other information.

• Initial Complaint

  10/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I guess the only way you get your delivery is by filing a complaint here. I expected to have my items before the concert. The concert was three months ago and I get the same cookie cutter response. Trust me, save the money, don't buy VIP packages and buy the items separately. You'll have piece of mind and also hlknow when you'll receive your items... Now they blame a production delay?!? Ugh. Future beat needs have better comms with clients instead of waiting for clients to complain. It's easy... "We are experiencing a delay...." I got nothing... Ever.

• Initial Complaint

  10/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had purchased TWO meet and greet tickets held on ******* ******* *** My guest and I arrived early at approximately *** and waited in line to meet ********* When we made it to the front of the line I was told that my name was not on the list, that perhaps someone had already used my tickets and to go to the box office. They took some significant time and determined the tickets were valid. My guest and I were taken into the venue, but the meet and greet was already over. I went and spoke with the women selling T-shirt's, and she said she would speak with the tour manager. She came back to me with ONE autographed laminate (I had purchased two tickets) and I was told to check back because she "would see what they could do". I checked in again before the show started, after the opening act, ( I let her know where I was standing, so she could locate me), and checked again after the show. I was told there was nothing they could do and I asked who else I could speak to. ******* ****** who I was told is the tour manager, I was told to contact this company and I would be issued a full refund. After contacting the company they refuse to reimburse me and essentially told me there is nothing they can do. Such a terrible heartbreaking experience.

• Initial Complaint

  10/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I ordered a VIP Merch Package for a Korn concert on 05/26/2022. I received an email from Ticketmaster with instructions on how to claim my merch package on 8/2/2022 from Future Beat. I received a confirmation from Future Beat that my order was received on 8/3/2022. I never received a shipping confirmation. I emailed Future Beat on 9/14/2022 and asked about my order and got a generic response on 9/15/2022 that my order was received and may take many weeks to ship. It is now 10/22/2022 and still no word about my merchandise which was supposed to include a VIP laminate, signed poster, bag, merch item, guitar picks, and coffee.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩