ComplaintsforGundry MD

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Initial Complaint
08/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
By engaging with the company that I purchased from -Dr ********************** supplements-my email was distributed to numerous third parties and I have been flooded with constant spam advertising emails and I have spent hours trying to unsubscribe but they do not stop Theses started after my online purchase and are for US businesses that I would otherwise never encounter
Business response
08/05/2024
I sincerely apologize for any frustration. Please feel free to view our privacy policy at gundrymd.com/privacy. I've gone ahead and removed you from our mailing list. It may take up to 7 business days for the change to take effect. Please accept our apologies if you receive any more emails during this time period. Thank you for reaching out, have a wonderful day!
Customer response
08/09/2024

Complaint: 22081463

I am rejecting this response because:
It is not clear to me that they will actively prevent third party businesses from continuing to send me unsolicited emails.
Sincerely,

Arrow ***********************
Business response
08/12/2024
We understand you are not satisfied with the responses we have previously provided This is, however, the remedy we can provide for your complaint. *** email has been removed and you no longer will receive our newsletter. Please refer to our websites terms and conditions section for more information. Thank you.
Initial Complaint
08/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 10/29/23, I ordered 3 Bottles of BioComplete with order # GM18818326 after watching Dr. Gundry's video in which it states several times about the 90 day no hassle money back returns. On 1/22/24, I initiated the online return process telling them that I tried to product and did not see any positive effects and actually experienced some not pleasant ones. During the online return process it was the first time I saw mentioned that you have to return all the bottles, even empty ones, which I thought was weird but I had put the empty bottles in a recycle box in our home so I went to get them. Unfortunately the recycle box had been picked up by my kids and thrown in the main recycle bin for pick up that week, and I put that in the online return info. I received an email from customer care on 2/24/24 stating I needed to return the bottles for a full refund and "because my satisfaction is our main concern" was offered a 30% refund. This was not acceptable to me and replied to them as such and how disappointed I was that they would not honor the 100% refund after I explained why the bottles couldn't be returned. What a horrible way to treat a customer who in good faith tried your product and honestly explained the situation, and to top it off with "my (the customer) satisfaction is our ********************** main concern". Shame on them. I want a 100% refund.
Business response
08/02/2024
I sincerely apologize for any frustration when working with our customer service teams. Our Return Policy within the Terms and Conditions listed on our website at gundrymd.com does state the bottles/jars must be returned to receive a complete refund. However, I have issued a refund for your order in full which should reflect back to your account in 3-5 business days. Thank you for reaching out!
Customer response
08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
06/20/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dr. ****** Gundry is failing to resume to my request for a refund. The product was not effective as described.
Business response
06/20/2024
We apologize for any confusion regarding our Money Back Guarantee policy. Customers are required to return both the empty containers and any unused formula to receive a refund. However, we understand your situation and have processed a full refund in order to resolve your complaint. We apologize for any inconvenience this may have caused and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. Thank you and have a great day!
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered this product on May 5th, returned and was never given a refund despite it making me very ill. ORD-********* / GM20436191 with Gundry MD on 05/05/2024.ORD-095293247 / GM20436207 ORD-********* / GM20436212
Business response
06/19/2024
We are sorry to hear that the product did not meet your expectations and for any frustration this may have caused. After reviewing your orders, we do not have a record of a return for the order in May 5th. However, to resolve your complaint, we have processed a refund for it today. Additionally, we have refunded the remainder of your orders today as well, with no return needed. Thank you for reaching out.
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** spent hundreds of dollars with this company and all of my Gundry MD vital reads products have arrived like concrete in a jar. It should be a powder to scoop out. It comes with a scooper which has solidified in the contents of the jar. Ive tried to contact CUSTOMER SERVICE via phone, online and chat and they are requiring money in order to communicate with the company. After all the hundred's Ive spent and you want me to pay to report a product that arrived like concrete instead of a powder. It said my money is refundable; then why even ask for my credit card just pick up the phone and replace your product. I have enclosed photographs of the product. I am requesting ALL my vital reds purchased to be replaced immediately based on the enclosed photo ASAP.
Business response
06/19/2024
We apologize for any misunderstanding during our communication. Please be assured that we do not charge for contacting us. Unfortunately, we do not have any records of previous contact from you regarding this issue. Upon reviewing your account, we see that this order was placed on 1/25/2023. As this order falls outside our 60-day money-back guarantee period, we are unable to process refunds or exchanges. Thank you for reaching out.
Initial Complaint
06/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an order of Gundry MD protein powder which had sugar in it ... although he (in Ads) states it is all herbal. I am exceedingly allergic to sugar and had a reaction the minute I took the first few sips. I complained, I received a refund for the order and I cancelled my subscription. I was sent a verification of that cancellation.HOWEVER, 1) I did not receive a refund for the return postage (over $40) AND today, June 13th, 2024, I received a second order of 3 containers. I spent quite awhile try to explain this on two different calls to customer service and I was assured I had been refunded... for this order of today, which of course did not happen since I had not yet made a call about it other than the current speaking ?now". After more rigamarole and repetitions the service simply disconnected. This is indeed a scam. I want a refund (it is $121.) plus postage already spent on original order and return. I am holding on to this for a chemical analysis if necessary and if I decide to **** Hoping not to be bothered but the public should know for health reasons.
Business response
06/19/2024
We are sorry to hear that our product did not meet your expectations and for any frustration this may have caused. Refunds have been issued in full for both orders on 5/29 and 6/4 in the amount of $121.95, and your membership has been canceled. Please note that, as per our terms and conditions, we do not cover return shipping costs. Thank you for reaching out to us.
Customer response
06/20/2024

Complaint: 21847171

I am rejecting this response because:
I am referring to the shipment I received on June 14th. If Indeed that is the order to which they are referring then I shall be glad to receive the refund ... once I actually receive. I also await a refund for the shipping costs of the initial products returned...
AND at least an apology for sending me an additional shipment AFTER I received an email telling me it had successfully been removed from their automatic refills.

Sincerely,

******************************
(please note the proper spelling of my name, with a capital N for ****)
Business response
06/24/2024
We sincerely apologize for any confusion regarding our subscription discount-based offers. We understand how frustrating this situation has been for you.
Please be assured that we have refunded both of the orders you received in full.
To clarify, the order you received in **** was shipped on **** 9th, but the refund for this order was processed on **** 4th to the original form of payment used when you called to express your concerns about the subscription.
As previously stated, per our terms and conditions outlined on our website, we do not reimburse or cover costs for return shipping.
We appreciate your understanding and patience in this matter.
Initial Complaint
06/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was a repeat customer of ******************** for over two (2) years before this incident.On May 25, 2024, I received an email to purchase Bio Complete 3 at a large discount. The following day, I went to the website, only to find out that I could not combine the purchase of this product with any other product I wished to purchase. Purchasing just one (1) of the Bio Complete 3's would result in having to pay for shipping (which would reduce the discount to a mere $3). Since I wished to only buy one (1) of the Bio Complete 3 and one (1) other product (which would qualify for free shipping), I attempted to do this, but the website would not allow me. This is despite the website stating that there is free US Shipping for orders over $49. I tried to resolve this issue with Gundry MD through phone, chat, and email, but they ultimately only offered me a 10% discount, much less than I would have gotten if they were truthful in their advertising.While they have lost my business, I don't want people to be deceived by their false advertising and request they put in some wording to fix this issue so it does not become an issue with another customer in the future.
Business response
06/11/2024
Our websites provide full information about products and their pricing, discounts, and offers before any money is collected for an order.
We understand you are not satisfied with the responses we have previously with our wellness agents.
This is, however, the remedy we can provide for your complaint.
Please refer to our websites terms and conditions section for more information. Thank you.
Customer response
06/28/2024

Complaint: 21824827

I am rejecting this response because: Responsible companies honor their own advertisements. If a company advertisement does NOT state that an offer CANNOT BE COMBINED with other offers, then the responsible company will HONOR what logic prevails. In other words, an irresponsible company does NOT honor its own offers, as did Gundry.
I will be shopping elsewhere. And, I will no longer recommend your product to others. In fact, I might go to my ******** Acct and make a posting about how little Gundry cares about TRUTH IN ADVERTISING.

Sincerely,

*******************************
Business response
07/11/2024
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The offer for Memorial Day sale does mention it was a discount on a specific product Bio Complete 3, as this was the product subscribers voted to get a discount on for this years sale.
Initial Complaint
06/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ORD-********* / GM20698248 Order Date: 06/04/2024 Despite numerous attempts to cancel this subscription i now was billed for another supply. This product made me severely ill and on top of all this I was denied a refund despite advertising a 90 day trial. Absolutely ridiculous!
Business response
06/11/2024
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!
Initial Complaint
06/04/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Watched long video of Dr ********************** regarding his product of Bioskin Youth Complex. In the video was told I could get full refund even if I used all 3 bottles I ordered. That if I still wasnt pleased with the product simple return for full refund. I received my order on March 6th 2024 and just finished the last bottle yesterday. I gave it the full try product didnt do anything my skin actually got worse. Called for refund today June 3rd and was told it was past refund. That I only had 60 days to return. Completely a different time period than dr **********************s video stated.
Business response
06/07/2024
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!
Customer response
06/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
06/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
May 27, 2024, there was an unauthorized charge to my ************ card. This happened in the past. I did not make this order. Also inundating my e-mail with his ads. No way to shut it off.
Business response
06/07/2024
Thank you for taking the time to contact Gundry MD today!
I have gone ahead and issued your refund for Sales Order #GM20593343 $121.95 .
ORDER #:

Sales Order #GM20593343 / ORD-*********
REFUND AMOUNT:
$121.95

Please allow between 3-5 business days for this to reflect on your bank statement, as the time may vary depending on your banking institution.
In the meantime, please feel free to reach out to us with any further questions or concerns.
Have a great day!

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