ComplaintsforGundry MD

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a customer of ********************** and I am highly dissatisfied with their service. My order number is Order # : ORD-*********. The supplements that I bought from them ended up causing severe side effects and I have tried returning them per their return policy by calling their customer helpline but I always get put on hold or the call terminates. This is very frustrating given that I have to carve out extra time from my already busy schedule as a doctor. This is so unprofessional. I have never had such a hard time trying to return products.

  Business response

  06/03/2024

  We are truly sorry to hear about the adverse reaction you experienced while using our product. Your health and satisfaction are our top priorities, and we deeply regret any inconvenience this may have caused you.
  We have processed a full refund for your order as requested. You should see the funds returned to your account shortly. If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer service team.
  Thank you for bringing this to our attention, and we apologize once again for any distress this may have caused.

  Customer response

  06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I subscribed to their MCT Wellness product to try it. I started receiving ridiculous amounts of it so I went online and cancelled the order. They continue to send it and to charge my credit card $200 every month. The subscription doesn't show in my account anymore either but it continues to order.

  Business response

  06/03/2024

  We sincerely apologize for the inconvenience you have experienced due to the recent charges on your account caused by a system error in our partnership with PayPal. We understand how frustrating and concerning this situation must have been for you, and we deeply regret any distress it may have caused.
  
  Please be assured that we have thoroughly investigated the issue and have taken immediate steps to correct it. We have processed refunds for all the previously charged orders affected by this error. You should see the refunded amounts reflected in your PayPal account shortly.
  
  We are committed to providing you with the best possible service and ensuring that such errors do not occur in the future. Your satisfaction is our top priority, and we greatly appreciate your understanding and patience as we resolved this matter.
  
  Once again, we sincerely apologize for the inconvenience and thank you for your continued support.

  Customer response

  06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I'm usually skeptical about supplements that are expensive but since this product advertised a 90 day 100% money back satisfaction guarantee, no questions, no hassles, I thought why not give it a shot. I take a lot of single dose supplements and thought if I could get rid of those and only have to take 3 capsules a day, that would be wonderful. After trying for a couple of months, I noticed that I wasn't sleeping as well and my bowel movements had become problematic. After emailing Gundry MD wanting a refund, they sent me a document to print to place inside the return box. No where did they stipulate that I needed to return empty bottles, which I no longer had anyway. Who saves empty bottles and why would I need to return them? That makes absolutely no sense at all. If I am returning the product, I'm obviously not satisfied with it, all of it, not just the bottle I had left. Does this sound like no hassles to you? Of course I found all this out after they received my return and only credited me 1/3 of what I paid. When I called to find out why, it was because I didn't return the other two empty bottles I no longer had. Can you say SCAM? I should've known better. It's so disheartening that you really can't trust much anymore because integrity and good business practice has become a thing of the past. I'm sure I'm not the only one this has happened to and that's how they get out of refunding customers in full. Shame on you ********************.

  Business response

  05/31/2024

  We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. You can view this at *************************************** . We apologize for any inconvenience this may cause, as a one time courtesy we have refunded your order back in full. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

  Customer response

  05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 14, 2024, I purchased a 3-month supply of the Gundry MD MCT Wellness product after watching an extended video presentation by its founder on the benefits of this product. I was particularly motivated to make my purchase based on the founder's commitment to a "Full Hassle Free money back guarantee" "provided that you used the product for at least 90 days".On April 10th I visited the Gundy MD site to see if I might need to save and return empty bottles as is sometimes the case and saw no indication that was necessary. I also saw no indication that I had to contact **************** 90 days prior to the order date to arrange for a refund.Today I contacted Gundry's **************** department in attempt to get a refund having used the product for at least 90 days. (I had not started the product until a couple weeks after receiving it, and there were a few days where I skipped taking it because I was out of town.) I was told that my opportunity to seek a refund had passed because I had placed my order on January 14th and that I needed to request my refund by no later than April 14th. Having placed my order on January 14th, there was no way I could have used the product for at least 90 days before requesting a refund prior to April 14th, I hadn't received it for at least a week after the order date.It seems to me that early-on Gundry's provided some very misleading information in their introductory videos regarding their return policy, as has been documented in a number of other complaints.Example I purchased 3 bottles of probiotics. Their website states no questions and no hassle return after 90 days if for whatever reason no satisfactory. Nowhere does it state you need to return empty bottles.They now seem to have refined and clarified their refund policies, but these are not the policies that were in place when I purchased the product, and not the policies that I should be expected to comply with given the statements made in their videos.

  Business response

  05/21/2024

  We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. You can view this at *************************************** . We apologize for any inconvenience this may cause but can assure you that all funds collected by our company will be refunded back to you in full as of today 5/21/2024. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a pre/probiotic that was supposed to support healthy bowel function. Gundry MD promised a no hassle money back guarantee. I took the product for 10 days and it wrecked my bowels and 6 weeks later I'm still not back to normal. Upon requesting a refund I was told that they will not issue a shipping label.

  Business response

  05/15/2024

  I sincerely apologize for any frustration with the ordering process. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at ***************************************. We want to ensure our customer concerns are being heard so we have refunded you for the order in full as of today and the membership has been canceled. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Tried their product for 90 days saw no change in health they claim it was money back follow the claim method they sent me but only refunded one month supply($48.96) but total I spent was $275.50

  Business response

  05/15/2024

  We sincerely apologize for any frustration with the ordering process and when working with our customer service teams. Our Return Policy within the Terms and Conditions are listed on our website. You can view this at ***************************************. We want to ensure our customer concerns are being heard so we have refunded you for the orders in full as of today and the membership has been canceled. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a three month supply of Gundry MD MCT Wellness approximately a month ago the end of March. They sent me another three month supply, and charged my credit card again, for another three month supply, the end of April; one month later. When I called to alert them of what occurred, and get the charges removed from my credit card, they informed me that I would have to pay for the shipping to return the product I never ordered and obviously didnt need to get a refund. As I was disappointed at the sneaky and unethical manor in which they were operating, I told them I wanted to utilize there no questions asked return policy for my original order, along with my additional order of Lectin Shield. The woman I spoke to then said that although they say that, she is instructed to ask questions. She then specified conditions of a return including having to return all original packaging/bottles or a refund would not be honored.

  Business response

  05/15/2024

  I sincerely apologize for any frustration with the ordering process. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at ***************************************. We want to ensure our customer concerns are being heard so we have refunded you for the orders in full as of today and the membership has been canceled. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered BioComplete 3 after watching a long Instagram video where Dr. ********************** claims he lost weight using this product. I bought it for that reason. I gained 10 lbs. in 45 days. The ad claimed a money back guarantee if not satisfied so I contacted the company for a refund. I was asked to continue taking it and they would extend the money back guarantee period. I refused and they offered 30% refund if I did not return the product. I said I wanted a full refund. They then said I had to return all product including any unused and empty bottles. As I already finished one bottle I no longer had that to return so I wouldn't be refunded for that. So it is a pro-rated refund? When I questioned this I was told to look at their return policy. Nothing in their return policy states this. In addition, I have to pay for shipping to get my money back for a product that caused me to gain weight when I was trying to lose it. I am utterly disappointed and disgusted by the terrible customer service, false advertising and misleading claims and policies.

  Business response

  05/03/2024

  Thank you for reaching out to us regarding your refund. After reviewing your case, we can confirm that you declined to receive the 30% refund option.
  
  Upon further consideration, we have approved the refund of $147.32.
  
  We would like to remind you that our Return Policy states that if you are within the Money Back guarantee period, you will receive a return authorization number (RA #) and shipping instructions for your return. Additionally, you will be responsible for any shipping charges incurred in returning the Product(s).
  
  For further details, please refer to our Return Policy at the following link: ***************************************.
  
  If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding.

  Customer response

  05/03/2024

   
  Better Business Bureau:
  I remain aggravated that it took having to enlist the help of the BBB to have this business live up to the promises they advertise and still believe they are misleading. I am bothered that they do not acknowledge their misleading promises and claims.

  However, provided that they do actually provide the full refund I will accept their response.

  I hesitate to close this until I see they have made true to their promise and issue the full refund.

  So while I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I am not ready to close it out.
  

  Thank you
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am being bombarded by emails with his name on them. They come in by the dozens every day on two of my primary email address:**************************** ********************** I've never signed up to these emails. I attempt to block them, but they continue to come in.Please make him STOP.

  Business response

  05/03/2024

  We sincerely apologize for any inconvenience caused by the marketing material you've been receiving. After reviewing our records, we were unable to locate an account or contact information associated with the provided email addresses.
  If you have an account with us under a different email address or if there are any other details we should be aware of, please let us know so we can address this matter promptly.
  Thank you for bringing this to our attention, and we appreciate your understanding.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction 01/23/24 for $127.94 The product MCT WELLNESS is to help improve liver health and weight loss. I saw an ad on ******** on 01/23/2024. The ad promised 100% money back guarantee if not satisfied. I called the company ************ on Tuesday, 04/23/2024 at 8:42 am EST and got a message to call during regular business hours. I didn't realize they were in **** and 2 hours behind NC. Today when I called and requested a refund and to cancel my subscription I was told that the 90 day money back guarantee expired yesterday. I asked to speak to a supervisor and was told that there wasn't a supervisor. After going back and forth ******* hung up on me.

  Business response

  05/03/2024

  We sincerely apologize for any inconvenience or dissatisfaction you experienced with your recent orders. We have taken the following actions to address your concerns:
  1.Refund for Original Order: We processed a full refund for your original order from 1/24 in the amount of $127.94 on 2/22.
  2.Subscription Cancellation: Your subscription has been successfully canceled to avoid any further charges.
  3.Partial Refund for Last Order: As agreed, we have refunded 30% of the amount from your last order. This refund has been processed on 4/24.
  We strive to provide the best products and service to our customers, and we regret that we fell short of your expectations. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩