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Legal Services

Amazon Sellers Attorney

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reason I'm reaching out. I'm a amazon seller for a few years without any problem, a few months ago i received a email from seller support that my account is suspended because we violated amazon policies by owning more teem 1 account the we were provided a name to the account we were related as "NOT IN USE''. The steps we took to resolve the issue. at the beginning we thought this must be a error and will be fix shortly, we email back saying we do not own another amazon account we don't know who the owner of account "NOT IN USE" is but all we got back was automatic email "we don't have enough information to proof you do not own account "NOT IN USE", we called account help support asking for help as they informed use we should email bank statements, credit card statements, bills with our address and state IDs so we did email them, but all was we getting back was this automatic email saying we don't have enough information to proof you do not own account "NOT IN USE", after trying to different ways to explain that we are not related in anyway to account "NOT IN USE we lost hope. we don't think there a way to proof that you don't own something Different amazon accounts help. We tried reaching out to different amazon account help specialist but the price they were asking are very high we can afford right now to pay those large expensive, I hope everything is clear enough Please look into this issue here, thank you!

    Business Response

    Date: 06/28/2022

    Business Response /* (1000, 5, 2022/06/17) */ As with many other complaints on file, some of which we were late in responding, this person has a problem with Amazon. They never had any contact with us whatsoever, and never sought our help. We are not Amazon.com Inc. and this complaint should have been directed to that company. We are a company that provides help to Amazon sellers and we have no affiliation whatsoever with Amazon.

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