ComplaintsforBeverly Hills MD

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased deep wrinkle filler 3/23/24 received on 3/29/24. First time I used it my whole face broke out & lasted for weeks like that! I've been trying to contact them about a refund for 3 weeks to no avail. Order # *********/BH8315483 I want my money back for the price of this horrible product

  

  Business response

  04/26/2024

  We are sorry to hear that this did not make for a good fit and for any frustration it may have caused, and want to ensure we resolve this promptly. We've processed a full refund for your order, which should reflect in your account within 3-5 business days. Thank you for bringing this to our attention.

  Customer response

  05/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order placed on 02.17.24. After approximately 2 weeks I checked the status of my order. Still showed pending. Called and was told they couldnt find the order number, my name, phone, email First two emails went ignored. Received response on my ***** email asking for information. Supplied name, phone, email as well as the picture of the order and proof that my credit card was charged. They still cannot find my order and state my payment was declined even after I showed proof that it processed. No product or refund received.

  

  Business response

  05/03/2024

  We sincerely apologize for the delay in shipping your recent order. Due to a system issue, your order did not import into our fulfillment center as expected. However, please be assured that we manually created your order and it was shipped out on May 2nd.
  To make up for the inconvenience caused by this delay, we have processed a full refund for your order. You should see the refund reflected in your account within the next 3-5 business days.
  We understand how frustrating this delay must have been, and we truly appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to contact us.
  Thank you for your understanding and continued support.

  Customer response

  05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the ********************* from Beverly Hills MD. I started to receive 3 bottles every month. Each bottle has 60 capsules: enough for 30 days. I called and told them I had way too many and to please stop sending them, at this point I just finished 1 bottled and received 3 more bottles so I had 5 bottles. i went for blood work and noticed my liver count was high so my doctor advised me to stop taking the supplements. I called to cancel the subscription but the customer service gal told me she will change it to annually; meaning I will only get a shipment once annually, this would give me enough time to get clearance from my doctor. I told her that I stopped taking them and then I received another 3 bottles in the mail so now I have 8. I called again and they said to hang onto them and if my doctor doesn't allow me to take them then they will refund my money and I can return them. I just had a biopsy completed and haven't received the results yet and I noticed I was charged yet again for 3 more bottles, $101.22. I called to tell them that I can not take the capsules and to please cancel the order and that I need to return the 8 bottles I still have. The gal told me they can not return them because of the 90 day return policy. I told her what happened and what I was told and she said there was nothing she can do. When I asked to speak toa supervisor she said there was not one available and that I could not speak to one. I was sent the bottles in error by them, and they didn't want to accept them back, and they gave me false information; here I thought they were being concerned about my situation, but she must have been just looking at sales numbers. It is $303.66 that needs to be refunded and I am more than willing to return the product, but they won't take it. Had the customer service girl just accept my return from the get-go I wouldn't be in this situation today.

  

  Business response

  04/19/2024

  We are so sorry to hear of the experience and want to ensure a resolution is made for you today so we have issued a refund for your last order in full (4/9/2024) which should reflect back to your account in 3-5 Business Days. We have also refunded the last 2 previous orders and your subscription shows as cancelled and no further charges or product will be sent out to you. No need to send anything back. If you have any further questions or concerns, please don't hesitate to contact us. Thank you and have a great day!
  
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased product from the company and never received the product. I was a little skeptical about ordering in the first place; however, I let my curiosity and excitement of the possible results get the best of me. Oh well.

  

  Business response

  04/10/2024

  Hi there! I apologize for any frustration this may have caused you. I have checked your account and do see that you have been successfully delivered the package via **** website stating "Delivered in/at Mailbox" "Delivered: Wed, Mar 6, 05:04 PM". Thank you for reaching out. 

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This product purchase was 11/24/2023. It did not perform the results promised. The company refuses to provide a return label.Order Number BH8058312.I have let them know that I am recovering from a serious fracture and cannot get to a postal facility or a *** store.I am extremely disappointed by repeated calls to customer service to address this issue, only to be told "we don't give return labels, we don't have a department for that".This so called Neck Serum is a very big disappointment, but the company seems to only want to force the customer to keep the product and my money.Meanwhile, I have been bombarded with emails from this company trying to sell me more products, subscriptions to new products.I would hope you can relay this complaint to this company and resolve it.Thank You, ************************* ***********************************************************, ** *****

  

  Business response

  04/10/2024

  We apologize for the delay in this response, as we were not able to get alerted to this complaint.

  We have verified the customer's account, and a refund for the order from 11/24/2023 was done on 2/14/2024 in the amount of $137.01 as a one time courtesy in order to resolve the customer's complaint.
  

  There are no other orders on file.

  
  

• Initial Complaint

  02/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The company replied that this occurred in 5/10/21 $109.41 I received nothing.Nature of dispute: I don't know who they are, and I have never had any cosmetic surgery or need for anything cosmetic. I know that I have never purchased anything from them. I have explained to them that I don't know who they are, and that I have never received anything from them. As well as telling them that I have never had cosmetic surgery or purchased any cosmetics period.

  Customer response

  02/08/2024

  My complaint is very clear.  To my knowledge, I have never heard of this company, and I have never had any type of cosmetic surgery from any one or doctor.  However, I have found from Pay Pal that they have been charging me for a long time for something I never had.   We are talking about a lot of money.  ************ will have to prove to me that I have ever had any contact with them.  This is pretty straight and clear.  I want a complete refund from them for all the charges that they have sent to Pay Pal concerning a non-account that they claim I have.  There is no way that Pay Pal would know that.  Therefore, it is not Pay Pal's fault, it is the company's fault and responsibility to make this right.  Otherwise, you give me no choice but to contact my lawyer and let him decide what to do to get my money back.

  

  Business response

  04/10/2024

  We apologize for the delay in this response, as we were not able to get alerted to this complaint.

  We have verified the customer's account, and a refund for the order from 2021 was done on 1/31/2024 in the amount of $109.14 as a one time courtesy in order to resolve the customer's complaint.

  There are no other orders on file.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I watched a video about the Beverly Hills Derma Repair Complex supplements....viewed it several times. I wrote down the information including the information about the guarantee. It said clearly stated that I had **************************************************** I ordered 6 jars. I understood that if I was not happy, I could return the 6 jars, including the 3 empties for a refund. Recently they emailed me and asked me how I liked their product. I told them that I didn't see any difference so far, but I had only used two months so far and I would contact them in a couple weeks, since I had 90 days to try it out. Their response was that I only had 60 days to try it out, instead of 90 days! I was shocked! Of course they didn't change their minds it until I had started on my 3rd month supply! I usually don't trust ads like this because I'm on Social Security and have limited income. I will return the jars if they will refund my money as they said they would do.I'm really disappointed with this company.

  

  Business response

  11/20/2023

  We genuinely apologize for any confusion regarding our product and its associated terms. We understand your disappointment with the experience you've had, and we sincerely regret any inconvenience caused.
  To address this swiftly, I have taken the initiative to issue a full refund for your order in accordance with our 60-day money-back guarantee, as outlined in our website's Terms and Conditions. The refunded amount should reflect in your account within the next 3-5 Business Days. There's no requirement to return the product.
  Your feedback is invaluable to us, and we strive to ensure that our customers have a positive and satisfying experience with our products. We deeply apologize for any misunderstanding or dissatisfaction you've encountered. If there's anything else we can do to assist you further, please don't hesitate to let us know. Thank you for reaching out to us

  Customer response

  11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *************************************************

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 3 vials of deep wrinkle filler which was advertised as risk free satisfaction guaranteed or money refunded. I wrote to the company that I did not see results and was not satisfied. I was encouraged to continue using the product and increase the application to 2 times a ************** it when applying rather than spreading, and an opportunity to extend the time frame for the guarantee. I agreed to this assuming that if not satisfied they would refund my payment as promised. After following these instructions I still did not see any change in the area I was treating. The product was quickly used up due to increased recommended twice daily application. I wrote back stating that I was not satisfied with the product and I wanted the promised refund. I was then told that I needed to return the product at my expense in order to proceed with a refund. Since I had used the product up I did not have any product to return. I informed the company there wasnt any product to return. They then said they need the empty containers to see the lot numbers. When I initially contacted them I was not told to save the vials as they would need to be returned. They offered me 30% back. I was skeptical when I purchased this product but their risk free guarantee enticed me to try it. This company falsely advertises risk free guarantee. When I first tried to inform them I was not satisfied they encouraged me to continue using the product. I want my money refunded as advertised. This product is not as advertised.

  

  Business response

  10/06/2023

  We want to express our sincerest apologies for the inconvenience you experienced during your interaction with our **************** teams. We understand that this situation did not meet your expectations, and we genuinely regret any frustration it may have caused.
  Regarding your concern about the return process, we would like to direct your attention to our Return Policy, which is detailed in our Terms and Conditions available on our website at ********************************************************** policy outlines the consumer's responsibility for return shipping.
  In reference to your purchase totaling $125.19, we have taken the following steps to address your issue:
  On 10/2/2023, we processed a partial refund of -$41.73 for the items you returned.
  As a one-time courtesy, on 10/4/2023, we issued a refund for the remaining amount -$83.46.
  Please be assured that we have taken every necessary measure to ensure that all funds collected by our company have been refunded back to you in their entirety.
  Kindly allow 3-5 business days for the refund to be reflected in your account. We appreciate your patience in this matter and thank you for bringing it to our attention.
  If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to help.Once again, we apologize for any inconvenience, and we hope the rest of your day is a pleasant one.

  Customer response

  10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i have been trying to call the company phone number but get to a person to speak too. i bought 6 jars of Dermal Repair complex and paid ****** with shipping on march 18th. my order number is 081994399/BH7514944. i tried for 2 months but no results. i need someone from the company to reach out with full refund please and thx

  

  Business response

  10/05/2023

  We extend our sincere apologies for the inconvenience you've experienced and the challenge you encountered while attempting to connect with our **************************** Your feedback is invaluable to us, and we deeply regret that our product did not meet your expectations.
  Regarding our Return and Refund Policy, we would like to direct your attention to the comprehensive details provided within the Terms and Conditions section of our website, which outlines our commitment to customer satisfaction. Specifically, our policy includes a 60-Day Money Back guarantee on all products purchased through our website, with the responsibility for return shipping borne by the consumer. You can find the complete policy here: ****************************************************.
  We understand that this situation may have caused you some frustration, and we are committed to finding a swift resolution for you. Although your transaction falls outside the Money Back guarantee coverage period, we are pleased to inform you that we have initiated a refund process for the full amount of your purchase as of today.
  Please be advised that it may take 3-5 business days for this refund to be processed and reflected back in your account. We appreciate your patience in this matter.
  Once again, we sincerely apologize for any inconvenience you have encountered. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to assist you in any way we can.
  Thank you for bringing this matter to our attention, and we hope the rest of your day is pleasant.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Doctor is non responsive and has her staff deal with most, if not all of her patients. Staff is extremely rude. Office has left me without insulin since last Wednesday, it is now Sunday.

  

  Business response

  09/27/2023

  We sincerely apologize for any confusion and frustration you may be experiencing. Regrettably, we do not offer medical services. We kindly recommend reaching out to your preferred medical provider for any inquiries related to your medical needs. Your health and well-being are of utmost importance, and we appreciate your understanding in this matter. Thank you for taking the time to contact us, and we wish you a wonderful day ahead.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩