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Complaint Details
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Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased 3 vials of deep wrinkle filler which was advertised as risk free satisfaction guaranteed or money refunded. I wrote to the company that I did not see results and was not satisfied. I was encouraged to continue using the product and increase the application to 2 times a ************** it when applying rather than spreading, and an opportunity to extend the time frame for the guarantee. I agreed to this assuming that if not satisfied they would refund my payment as promised. After following these instructions I still did not see any change in the area I was treating. The product was quickly used up due to increased recommended twice daily application. I wrote back stating that I was not satisfied with the product and I wanted the promised refund. I was then told that I needed to return the product at my expense in order to proceed with a refund. Since I had used the product up I did not have any product to return. I informed the company there wasnt any product to return. They then said they need the empty containers to see the lot numbers. When I initially contacted them I was not told to save the vials as they would need to be returned. They offered me 30% back. I was skeptical when I purchased this product but their risk free guarantee enticed me to try it. This company falsely advertises risk free guarantee. When I first tried to inform them I was not satisfied they encouraged me to continue using the product. I want my money refunded as advertised. This product is not as advertised.
Business response
10/06/2023
We want to express our sincerest apologies for the inconvenience you experienced during your interaction with our **************** teams. We understand that this situation did not meet your expectations, and we genuinely regret any frustration it may have caused.
Regarding your concern about the return process, we would like to direct your attention to our Return Policy, which is detailed in our Terms and Conditions available on our website at ********************************************************** policy outlines the consumer's responsibility for return shipping.
In reference to your purchase totaling $125.19, we have taken the following steps to address your issue:
On 10/2/2023, we processed a partial refund of -$41.73 for the items you returned.
As a one-time courtesy, on 10/4/2023, we issued a refund for the remaining amount -$83.46.
Please be assured that we have taken every necessary measure to ensure that all funds collected by our company have been refunded back to you in their entirety.
Kindly allow 3-5 business days for the refund to be reflected in your account. We appreciate your patience in this matter and thank you for bringing it to our attention.
If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to help.Once again, we apologize for any inconvenience, and we hope the rest of your day is a pleasant one.Customer response
10/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
i have been trying to call the company phone number but get to a person to speak too. i bought 6 jars of Dermal Repair complex and paid ****** with shipping on march 18th. my order number is 081994399/BH7514944. i tried for 2 months but no results. i need someone from the company to reach out with full refund please and thxBusiness response
10/05/2023
We extend our sincere apologies for the inconvenience you've experienced and the challenge you encountered while attempting to connect with our **************************** Your feedback is invaluable to us, and we deeply regret that our product did not meet your expectations.
Regarding our Return and Refund Policy, we would like to direct your attention to the comprehensive details provided within the Terms and Conditions section of our website, which outlines our commitment to customer satisfaction. Specifically, our policy includes a 60-Day Money Back guarantee on all products purchased through our website, with the responsibility for return shipping borne by the consumer. You can find the complete policy here: ****************************************************.
We understand that this situation may have caused you some frustration, and we are committed to finding a swift resolution for you. Although your transaction falls outside the Money Back guarantee coverage period, we are pleased to inform you that we have initiated a refund process for the full amount of your purchase as of today.
Please be advised that it may take 3-5 business days for this refund to be processed and reflected back in your account. We appreciate your patience in this matter.
Once again, we sincerely apologize for any inconvenience you have encountered. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for bringing this matter to our attention, and we hope the rest of your day is pleasant.Initial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Doctor is non responsive and has her staff deal with most, if not all of her patients. Staff is extremely rude. Office has left me without insulin since last Wednesday, it is now Sunday.Business response
09/27/2023
We sincerely apologize for any confusion and frustration you may be experiencing. Regrettably, we do not offer medical services. We kindly recommend reaching out to your preferred medical provider for any inquiries related to your medical needs. Your health and well-being are of utmost importance, and we appreciate your understanding in this matter. Thank you for taking the time to contact us, and we wish you a wonderful day ahead.Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Relying on a post by Beverly Hills MD on ******** on April 15, 2023, which promised RISK FREE, money back in full even if the entire product is used, I purchased a 3 months subscription of BHMD Dermal Repair Complex 120ML/60 capsules in the amount of $91.80 by phone on April 15, 2023.I took the product as directed but I did not see any difference and on July 13, 2023, I contacted customer service to cancel the subscription (which they did) and refund my $91.80.It was at this point that customer service said that I needed to return the empty bottles before I could receive my refund.I asked for a pre-paid return label and was informed by customer service that the expense of the return was on me. The representative then offered me a 30% refund if I did not wish to return the bottles. **************** emailed me a Return Authorization on July 13, 2023.I am filing this complaint because this offer is NOT RISK FREE if I have to pay over $17.00 to return the empty bottles.Respectfully I am willing to return the bottles if I receive a postage paid return label. I want my refund of $91.80 as advertised.Business response
08/28/2023
I sincerely apologize for any frustration with the ordering process. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at ***************************************************** . We want to ensure our customer concerns are being heard so we have refunded you for the order in full as of today and the membership has been canceled. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!Initial Complaint
08/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a face product from Beverly Hills MD. I cannot provide any details because I never received an email or confirmation of my order. They immediately took my money through. I tried contacting them but still no response and no refund.Business response
08/25/2023
We are so sorry for any frustration and confusion this may have caused. We can assure you that the transaction from 8/2 was declined, so any pending status should have fallen off and reversed after 3-5 Business Days showing reversed on 8/4. We also show that you were advised of this on the same day on 8/4 and that no orders were created. Thank you for reaching out, have a great rest of your day!Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Our card was used fraudulently to order from this company. However, we received the product in the mail. When I contacted them to inform them of the situation, I was told to return the product by doing a return to sender and the warehouse would figure it out in regards to a refund. It is easier to allow our bank handle the fraudulent charge. Im not even sure if this is a legit company. The questions they asked me were very strange.Business response
08/10/2023
We apologize for this inconvenience, and would be more than happy to help you with a resolution. Unfortunately we cannot find a transaction with the information provided in order to expedite a refund for you. Would you be able to provide some type of reference/order number? This way we can locate where the charges are, and process a refund for you. We appreciate your patience on this matter and your prompt response. Thank you!Initial Complaint
07/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I need to talk to somebody in the Company to explain my experience with the different products Ive used, especially the one I just got, the Wrinkle filling complex. My calls were router to a call center in the *********** and when I asked to be connected to somebody in Beverly Hills MD, in **********, ***, MY CALLS WERE SIMPLY DISCONNECTED!! I need to return this product, did nothing for my skin and in 3 ******* was gone!! I tried many products from this line and NONE, have had any visible results on my skin!!! And some Ive tried for months!!!. Somebody needs to contact me, please. Its very frustrating!Business response
07/05/2023
We are sorry to hear that this did not make for a good fit and for any frustration it may have caused you. results vary from person to person and may take up to ***** days to show. We have checked your account and do see that you have been successfully refunded for your orders as of 6/13/2023. You should have those refunds back in your account in 3-5 business days after the refund was processed. Thank you for reaching out.Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased (3) BHMDRLANS Rapid Lift Advanced Neck Serum. I used product for several days and each time I used it as it would dry it felt like a mask on my face and neck. I emailed them regarding the problem and have never gotten a response.I purchased this in May, 2023 for $136.19. I was told when I purchased that I would get a full refund if not completely satisfied.I would like that refund and I will send product back. I can no longer use it!Thank you,***************************Business response
06/26/2023
I am so sorry for any frustration this may have caused. We can confirm that a refund has been processed in full as of 6/13/2023 which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Initial Complaint
06/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ive tried to cancel my subscription and their website will not allow me to manage my account so that I can remove my payment information. I also spoke with someone and they said they would take care of it. I still received a subscription that I do NOT want.Business response
06/08/2023
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We would be more than happy to help you with a resolution. I have issued a refund to your last order in full which should reflect back to your account in 3-5 business days and your membership has been canceled. Thank you for reaching out!Initial Complaint
06/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have not ordered this product. It arrived in my mailbox, I searched through my credit card transactions and bank account. I located the money transaction when I stumbled over a PayPal transaction. I have a PayPal app but never use it hence I have no way to access (have no password associated). Please advise!Business response
06/06/2023
we so sorry to hear of the experience and want to ensure a resolution is made for you today so we have issued a refund to for your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!
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Contact Information
Customer Complaints Summary
56 total complaints in the last 3 years.
20 complaints closed in the last 12 months.