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Complaint Details
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Initial Complaint
07/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Watched this video and decided to try 1 bottle. Went to check out and a pop up offer came up for a special deal, 3 for **** So I clicked yes. Then another pop up and another, it just kept going on...I finally got frustrated and clicked the X to exit but they still charged my account. I called right away and sent an email. I finally got a response that it was too late to cancel even though I called right after I pressed the X and realized I was charged. They said they offer satisfaction guaranteed and if I was not satisfied for any reason to contact them. I'm pretty disgusted with this site and how they do business trying to scam people with "special offers". I was charged ****** and **** I will never trust this site ever again.
Business response
08/02/2021
Business Response /* (1000, 5, 2021/07/20) */ I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. I have gone ahead and refunded your two orders. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out!
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Contact Information
Customer Complaints Summary
56 total complaints in the last 3 years.
18 complaints closed in the last 12 months.