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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The initial charge of ******* on 12/28/2020 at 9:53 a.m. was for the Crepe Correcting Body Complex (a cream that I wanted). A second charge on 12/28/2020 at 9:54 a.m. for ****** was for the Dermal Repair Complex 120ML (pills, which were mysteriously ordered ). Each month, I received a shipment containing another three month supply of pills. It's taken me so long to do something about the monthly shipment because I couldn't find where I was being charged for it or how much I was paying. I'm also a school teacher and have been in survival mode and haven't had the time or energy to do more. I contacted customer service today to cancel the order and questioned why I was receiving a three month supply each month. They are willing to refund me for four boxes and ignored my question. This made me wonder if others had similar experiences as mine. Sure enough, 112 complaints have been filed with the BBB. I did some more digging into my accounts, and still nothing connected to my checking or saving or Visa or Amex. Then I noticed my last bill to NORDSTROM Visa just happened to be for ******** And there is was, on the charge card that I exclusively use at Nordstrom Rack was 19 charges for ****** totaling *********** Interestingly, the date of the renewal has changed; the original renewal was on the 28th of each month from Dec 2020-July 2021. Then the 27th for August, the 26th September & October, the 25th for November and December, the 24th in January, and now the 23rd of June! I currently have 17 unopened boxes = over a 4 year supply (51 months) of pills that I don't want! Now that I know how much I've paid for each shipment, refunding me for 4 boxes isn't enough and after reading what others have said about being scammed into purchases, and shady return policy, I'll be expected to pay for return shipping. I'm asking for a refund of the 17 unopened boxes = ******** and free return shipping as well.
Business response
08/05/2022
Business Response /* (1000, 5, 2022/07/06) */ I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. Your original order from 2020 was selected for a monthly subscription when you purchased. Subscriptions are automatically set up to ship/bill every 30 days, with the ability to change or cancel at any time by contacting us. I have gone ahead and refunded you each order since 11/2021 and we will not require you to ship anything back to us. Please allow 3-5 business days for these refunds to reflect back to your account. Have a wonderful day! Consumer Response /* (3000, 7, 2022/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I do appreciate your quick reply and refund to my charge card of $734.40 for 8 boxes/24 jars of pills (a 24 month supply), I'm requesting an additional refund of $826.20 to cover the remaining 9 boxes/27 jars of pills (a 27 month supply). You mentioned in your reply that a monthly subscription was selected, and I go back to my original statement that I never wanted these pills and hence, did not approve these transactions for a monthly subscription. (See attached photo of 16 unopened boxes. The 17th box was opened because one of the glass jars was delivered broken). Lastly, I want to know why your monthly renewal contains 3 months worth of pills??? Your company is grossly overcharging customers. Thank you for your time and attention to this issue. Business Response /* (4000, 9, 2022/07/15) */ I gave you a call today to go over your account details and resolve your concerns. If you'll please check your voicemail and email you'll find full details there for the resolution. As for your question about quantities, the membership options we have are for 1, 3, or 6 bottles at a time. The default membership is 30 days, as stated on the ordering page when checking out, however we can customize this with a quick phone call to our Customer Support Team. Depending on what our customers need, we want to give the options for those needs. I hope this answers your question! Have a great day.Initial Complaint
06/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered their product under guaranteed satisfaction. I called and let them know that their product was not satisfactory and wanted to elect the refund. They had shipped these in 6 heavy jars. I imagine they do that so that you won't return it, as the postage is very expensive. During these times, I just want them to refund my $****** and I can throw away the 4 unused jars. They cannot resell to the public anyway. And their guarantee stipulated that you can elect to send them back used or unused. I just want the refund. I don't want the product, however I don't want to incur another $20 on this guaranteed transaction. Can you assist in the helping get my refund? I also want the public to know this product does not work, so no-one else wastes their money. Fraudulent advertising.Business response
07/06/2022
Business Response /* (1000, 5, 2022/06/15) */ We are sorry to hear that this did not make for a good fit and for any frustration it may have caused. results do vary from person to person and may take 60-90 days to show. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this a ************************************************ . Nonetheless, I do show a refund was issued to you on 6/8. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!Initial Complaint
05/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The date of transaction 5/06/2022, I ordered body lotion and they charged my card three different amounts for one product. They took from my checking account in the amounts of ******* ****** and ******* The ****** should have been the only money to be taken.Business response
06/10/2022
Business Response /* (1000, 5, 2022/05/24) */ We sincerely apologize for any trouble with the ordering process and for any frustration it may have caused you. Rest assured, the two additional orders were canceled and refunded on 5/7. These refunds should reflect back within 3-5 business days of this date. Thank you for reaching out, have a great day!Initial Complaint
03/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought the wrinkle filler that had a money back guarantee within 60 days. I contacted the company. close to the 60 days for a refund.The money back said no questions for a refund. I called and the customer service person told me I need to use it for three more months and I had to take pictures to show the restults every day.I wouldn't have purchased this item if those were the rules for me to return the product.The customer service person told me she would extend the 60 day refund for three more months and I couldn't get a refund until after the three months.To me that's false advertisingBusiness response
04/12/2022
Business Response /* (1000, 5, 2022/03/25) */ I am sorry for any frustration this may have caused; results vary from person to person and may take up to 60-90 days to show. Nonetheless, a refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it!Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order & paid ******* the product ordered was not delivered. I contacted Beverly Hills MD & they said they would refund $85.03 to my credit card account & that I should receive the refund within 7-10 business days. I still haven't received the refund & have contacted them numerous times to get this resolved. They stated the refund was submitted to my account on 2/14/22. I checked with my credit card issuer several times including today, 3/4/22 & still no refund. I have told them repeatedly that I haven't received the refund & they keep telling me it was processed 2/14/22 but they do nothing to resolve this issue.Business response
03/23/2022
Business Response /* (1000, 5, 2022/03/16) */ We sincerely apologize for any frustration caused. Looking into your account, I do show there was an issue refunding your order in February. An email was sent to you in regards to refunding your account on 3/4/2022. Please allow 3-5 business days from this date for the refund to reflect. Thank you for reaching out. Have a great day! Consumer Response /* (2000, 7, 2022/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received a refund after I filed a BBB complaint. I had tried numerous times to get the refund before I filed a complaint.Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I agreed to purchase goods in the sum of ******** But on the same day, I had that amount and another amount of ******* taken out of my account. I have not authorised, nor do I know what, this amount refers to. I have read the posts about their scams now and feel really stupid that I didn't read them first. I want these people reported and I want my money back!!Business response
03/10/2022
Business Response /* (1000, 5, 2022/02/03) */ I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. Rest assured; all orders have been fully refunded as of 2/2. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out!Initial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have copied the invoices that I should have been charged: Order # : ORD-********* Order Date:01/24/2022 Customer:****** ******* Status:Pending Fulfillment Tracking #:Not Available Product/Item Price Item Total 6 Jars of Lift + Firm Sculpting Cream ******* ******* Special Promotional Order - No Re-Order Available Subtotal ******* Taxes ****** Shipping FREE Grand Total ******* Order # : ************* Order Date:01/24/2022 Customer:****** ******* Status:Pending Fulfillment Tracking #:Not Available Product/Item Price Item Total Beverly Hills MD Dermal Repair Complex - 3 Units Monthly ****** ****** SUBSCRIPTION ORDER - NOT AVAILABLE FOR REORDER Manage Subscriptions Subtotal ******* Taxes ****** Shipping FREE Grand Total ******* This amounts to ******* (although I was not advised about the taxes on both purchases!) I have had two separate withdrawals from this firm. They are: 1) ******** and 2) ******** This is an amount of ******** I never authorised this to come out of my account. I confirm that the name of the company is Beverly Hills MD and I would like you to arrange for the reimbursement of the overcharge from my account and I would appreciate something being done about this. It seems that a lot of people have had a problem with this company taking unauthorised monies out of their accounts.Business response
02/14/2022
Business Response /* (1000, 5, 2022/01/31) */ We sincerely apologize for any frustration while ordering. Sales Tax s displayed in your Order Summary during checkout after inputting your address. The difference in price is due to the conversion rates. The total amount of $342.93 is what you were charged in ** Dollars which is $483.81 ***. Nonetheless, I have refunded you in full for each order as o toay. Please allow 3-5 business days for these to refelct back to your account. Have a wonderful day!Initial Complaint
01/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered some of the dermal repair from Beverly Hills MD. I ordered the three pack to try them, at check out, there were all these pop up with confusing add ons-one after another., I didn't even check them. I never would have bought a years worth, but that's what they sent me! When I looked at my ******, it said over $700 in total. How did this happen. I did not want or order 12 bottles. This is a total scam, and too make things worse. I had a terrible adverse reaction on these. I've lost 7 lbs. in the two weeks I've been taking this it makes me so sick. When I quit taking them, it went away. TOTAL SCAM WEBSITE. I'd love a partial refund. I'm willing to pay for the three pack I wanted, but NOT a year's full. I was shocked when they all arrived.Business response
02/10/2022
Business Response /* (1000, 5, 2022/01/31) */ I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure either feel the benefits of the products or take advantage of our Money-Back Guarantee. I have gone ahead and refunded each of your orders. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out! Consumer Response /* (2000, 7, 2022/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
10/29/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
order *********. sent an email to customer service with no response unfortunately your product has not improved my wrinkles. see photo as proof. ive used daily since receipt in dosage indicated. it has made my skin softer but thats not why i purchased. it also has made no improvement to nails or hair loss as i read in some reviews. overall im disappointed in lack of wrinkle improvement advertised and would like a refund pls. id rather not return empty bottles as you can verify the purchase from the order no Payment sent to BeverlyHillsMD September 5, 2021 at 1:42:21 PM EDTTransaction ID: *******************************************************************************************Business response
07/15/2022
Business Response /* (1000, 5, 2021/11/08) */ We sincerely apologize to hear that you did not see the results hoped for. For maximum results, we recommend taking this for at least 60-90 full days. Nonetheless; you were issued a full refund as of 11/5. Please allow 3-5 business days for this to reflect back to your account. Thank you for reaching out and have a great day! Consumer Response /* (2000, 7, 2021/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) refund provided. thank youInitial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Had ordered a product and less than two weeks later got charged again. I want a refund and my future orders canceledBusiness response
11/22/2021
Business Response /* (1000, 5, 2021/11/04) */ I sincerely apologize for any frustration with the ordering process and while working with our customer service teams. Rest assured; your account only shows one order in the amount of $81.32 and no other pending charges nor declines. Nonetheless, I have issued a full refund of your order and your membership has been canceled. Thank you for reaching out. Have a great day!
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Customer Complaints Summary
56 total complaints in the last 3 years.
19 complaints closed in the last 12 months.