ComplaintsforScoreblue, LLC
Online Retailer
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I DID NOT REALIZE THAT I WAS BUYING A PRODUCT AND ALSO HAVING A RECURRING CHARGE FOR A SUBSCRIPTION. THERE IS NO PLACE TO CANCEL MY SUBSCRIPTION ON YOUR WEBSITE. I CALLED TO CANCEL MULTIPLE TIMES AND YOU DID NOT ANSWER YOUR PHONE.Business response
08/20/2024
As one of the top telehealth companies in the *************, we are very sorry to hear that your experience was not exceptional, as we always want to ensure that all customer's have a phenomenal ordering and customer service experience. We have canceled your membership so you will not receive any future orders or charges.Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up initially and received my first order many months ago. I was not happy with the product so I cancelled the "auto renew". Now, they charged me for a 'refill' and when I called them, they told me that I must have initiated this. I did not. I then asked them to cancel any future orders and delete all of my account information. They said they would but that didn't happen. When I called back, the lady on the phone said it's "not possible to delete the account since it includes a 'prescription' and would be like 'deleting medial records'. I DO NOT WANT THIS SERVICE OR PRODUCT. I want all of my information deleted and a promise that no future orders will EVER be charged or shipped to me in the future.Business response
08/20/2024
As one of the top telehealth services in the *************, we always want to ensure that all of our customers are completely satisfied with the product they order and the service that they receive. We are very sorry to hear about this experience. We do show that you spoke to a representative on August 8th who canceled your membership, so you will not receive any future orders or charges. We have also removed your information and profile.Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7/27/24 I received my prescription from score blue. For the 4th time in a row they have shorted my prescription. I have talked to a rep about this before and have asked that a supervisor contact me to resolve this recurring issue. To this day I have yet to hear from anyone.Business response
08/01/2024
As one of the top telehealth companies in the *************, we always want to work to ensure that a customers order is always accurate and is delivered in a timely and efficient manner. We are very sorry for these issues with the last orders. We do see that you spoke with customer service on July 29th, who is not only re-shipping these missing pills, but sending you additional complimentary pills to compensate for this error.Initial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Hello, my name is ************* I ordered a prescription for ****** 100mg (generic) on January 11th, 2024 as a one-time order. I just received another order (Order ID: *********** of the same precription on July 15th, 2024 without my knowledge and my card was charged $88.95 without my authorization ScoreBlue signed me up for automatic payments and refills without me knowing. Please delete my membership account and remove me from the recurring order status. Also, please reimburse me $88.95. I can return the prescription if required.I do not want to receive future charges and orders Thank you for your helpBusiness response
07/26/2024
As one of the top telehealth companies in the *************, we always work to ensure that all customers have an outstanding ordering and customer service experience. We are very sorry to hear that your experience was not exceptional. We do see that you called and spoke with a customer service representative on July 16th, ************************************************************************************************* shipments.Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business put me on automatic shipments without my consent. They have no way to cancel on their website. I want my account and shipments canceled and refund the $49.99 they charged me for a product I don't want. Not a way to do business.Business response
07/26/2024
As one of the top telehealth companies in the *************, we always want to ensure that our customer's have an outstanding ordering and customer service experience. We are very sorry for this experience that you had. We have gone ahead and canceled your subscription so that you will not receive any future orders or shipments.Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered their product. I received their product. It didn't work! It also gave me major headaches! I contacted support , on their website, to request cancelation. They said they can't do that. Gave me the number to Billing. With hours of operation. I called within that time. No one there. Only got recording telling me to call back. Tried calling again. Within business hours. Same recording! Back to Website. No response. I don't care about refund. Just don't want recharged for something that I can't use, and doesn't work for me. They seem to make it impossible to cancel. I saw that you get results. I am only asking for help to cancel. Please assist in any way you can.Business response
07/26/2024
We are very sorry for this experience that you had reaching out to customer service. As one of the top telehealth companies in the *************, we always work to go above and beyond to satisfy all of our customer's needs. We do show that you called and spoke to a customer service representative on July 24th, and they were able to assist you with canceling your subscription. You will not be receiving any future orders.Customer response
08/05/2024
Complaint: 22019799
I am rejecting this response because: They made sure to send a new package before calling me. Had they answered their phone during normal business hours, that wouldn't have happened. Thus I was charged another $58.00. I returned the package at my expense. (Another $5.10) Through tracking package, I know they received it on July 30. I've still not received a refund. For the original $80+ dollars, nor the $58. Additional. So I'm out $140. For a product that didn't work as they claimed, and I can't use because of the side effects. Not satisfied at all with the way the handle their business.
Sincerely,
***********************Business response
08/09/2024
We are very sorry for the confusion. We do show that we did process the refund for the order that you returned, and the refund was processed on August 4th. You should see this refund reflected on your billing statement within 1-4 business days from this date. Additionally, we also show that we responded to your email on August 4th letting you know that you have been refunded.Initial Complaint
07/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
My complaint is very simple I want my subscription canceled immediately I told them this a months and last. Month please cancel my subscription. Please cancel my subscription. Please cancel my subscription period that's all I wantBusiness response
07/26/2024
As one of the top telehealth companies in the *************, we always work to ensure all customers have an outstanding ordering and customer service experience. We are very sorry to hear that your experience was not exceptional. We do show that you spoke with a customer service representative on July 24th who assisted you and notified you that your subscription was already canceled, and you will not be receiving any future orders.Initial Complaint
07/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I wanted to use it once and have been stuck on the prescription for months. I emailed them and they said I had to call. Im leaving tomorrow for basic training and I dont wanna be charged 90 dollars a month the whole time Im there. Ive been trying to cancel on the website but cant find a way to do it.Business response
07/15/2024
As one of the top telehealth companies in the *************, we always want to ensure that all customer's have an outstanding ordering and customer service experience. We are very sorry that your experience was not satisfactory. We have gone ahead and canceled your membership so you will not receive any future orders or charges.Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for a one time order to try-out an item from ScoreBlue only to be signed-up without my knowledge to a reoccurring subscription. Not only that, I never received any further items after the initial order. So for 2 months I was charged $33.95 for items I didnt receive. Ive attempted to email them requesting to cancel my subscription after I received an unexpected email stating that my payment did not go through to continue a subscription I was unaware that I was signed up for. Now that I look back on my bank account statements Ive come to notice theyve been charging me all along. Whats worse is that the initial and only items I did receive did not even work for me. There is nowhere on their website an option to cancel my subscription, nor are there any suggestions anywhere online as to how to cancel.Business response
07/15/2024
As one of the top telehealth companies in the *************, we always want to ensure that all customers have an outstanding ordering and customer service experience. We are very sorry to hear that your experience was not exceptional. We do see that you called customer service on July 5th, and they were able to assist you with canceling your membership. You will not be receiving any future orders or charges.Initial Complaint
07/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Never signed up for renewals. No way to cancel.Business response
07/08/2024
As one of the top telehealth companies in the *************, we always want to ensure that all customers have an excellent ordering and customer service experience. We are very sorry to hear that your experience was not satisfactory. We do show that you had emailed customer support, and we responded on June 30th letting you know that your membership was canceled, so you will not be receiving any future orders or shipments.
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Customer Complaints Summary
63 total complaints in the last 3 years.
47 complaints closed in the last 12 months.