ComplaintsforScoreblue, LLC
Online Retailer
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered medication from this company one time but was shocked to find out that they without my consent changed my account to auto refill and sent me another order of 10 pills. I never set up auto refill and had a hard time with the customer service department. Logged in to check my account settings and auto refill is off! Furthermore, there is no way to remove my credit card from my account.Business response
07/01/2024
As one of the top telehealth companies in the country, we always want to ensure that all of our customer's have a phenomenal ordering and customer service experience. We are very sorry to hear that you experience was not satisfactory. We do show that you did call and talk with customer service on June 21st, and the membership was canceled so you will not receive any future orders or shipments.Initial Complaint
06/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a prescription (for Tadalafil) as a one-time order. Scoreblue has put me on a recurring order status without my authorization. I called them on 6-5-24 to reimburse me and remove me from the recurring order status. I write to you because Scoreblue has a history of doing this and not listening to customers. I do not trust **********************. I hope you can assist me with my concern.Business response
06/07/2024
As one of the top telehealth companies in the *************, we always want to ensure that all of our customers have the best possible experience with ordering and customer service. We are very sorry to hear that your experience was not satisfactory. We do show that you called and spoke with customer service on June 6th, and your membership was canceled so you will not receive any future orders, and you were also issued a full refund for your 2nd order for the amount of $49.95.Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I keep getting charged for a product i never receivedBusiness response
06/07/2024
As one of the top telehealth companies in the *************, we always work to ensure that our customer's have the best possible ordering and customer experience that we can provide. We apologize that your experience was not phenomenal. We have gone ahead and canceled your membership so you will not receive any future orders. We have also issued a refund of $38.95, which you should receive within 3-4 business days of June 7th, 2024.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They signed me up for automatic payments and refills without knowing....there is no way to get in touch with them....I want my refunds..the pills never even worked to begin with. I called the customer service number on the 3rd day after I got my first shipment. The lady said she would cancel my account and give me a refund. They lied and never cancelled and they just billed me again. I want this cancelled and my 3 payments refunded.Business response
06/07/2024
As one of the top telehealth companies in the *************, we always want to ensure that we go above and beyond to meet all of our customer's needs. We are very sorry that you experience was not satisfactory. While we do not show any calls or emails to reach out to us regarding your orders, we have gone ahead and canceled your membership, and refunded all charges on your account. You will not be receiving any future orders or shipments.Initial Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been trying to cancel my one time prescription and they won't allow it and keep billing me. I am asking for my prescription to be canceled and all my information deleted from the web sight. Score blue.Business response
06/18/2024
As one of the top telehealth companies in the *************, we always want to ensure that we go above and beyond to satisfy all of our customers needs. We are very sorry for this experience that you had. We do show that you called and talked to a customer service representative on May 6th, 2024 who worked with you and canceled your membership so that you will not receive any future orders. Additionally, we have gone ahead and deleted your information.Customer response
06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Sent an email to cancel and cant get any response back from them. They make it impossible to reach anyone to cancel. I changed my prescription but never agreed to the refill yet or shipment and they charged me immediately. It wasnt time for it to renew.Business response
06/24/2024
As one of the top telehealth companies in the *************, we always want to ensure that we go above and beyond to give our customer's the best possible ordering and customer service experience available. We are very sorry to hear that your experience was not satisfactory. We do see that you spoke with customer service on June 3rd to assist you with this issue. We show that the membership was canceled, so you will not be billed for any additional orders unless you place a new order. We also show that your original order was damaged, and we had the pharmacy re-send the order free of charge for the inconvenience.Initial Complaint
05/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
12/08/23 call to buy product and try just only one time, after a month call an cancel the suscription by phone who ever answer they laught and say yes sure but they still charge the $88.90 like monthly subscription with out send the product... last recourse I change my card. but looks like they try to charge my bank account. More than one time.Change card and still want to collect MoneyBusiness response
06/24/2024
As one of the top telehealth companies in the *************, we always want to ensure that we go above and beyond to meet all of our customers needs. We apologize that your experience was not phenomenal. We do not have any records that you called to cancel your membership, however, we have gone ahead and canceled it as of today (June 24th, 2024) and you will not receive any future orders.Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Have not purchased anything from this business in months and then was looking at my bank statement and they went ahead and charged me almost $70 and did not provide a single service.Business response
05/24/2024
As one of the top telehealth companies in the *************, we always look to ensure that our customer's have an outstanding ordering and customer service experience. We are very sorry that your experience was not outstanding. We do show that you called and talked to a customer representative regarding this issue on May 10th, 2024. We see that we were able to assist you and your membership was canceled so you will not receive any future orders or charges.Initial Complaint
05/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
SCOREBLUE LLC makes it impossible to cancel your subscription. There is nowhere on there website to cancel the service. You can not even remove your credit card so they can keep charging you since it is impossible to cancel your account. Do not use this company.Business response
05/24/2024
As one of the top telehealth companies in the *************, we always want to ensure that all of our customer's have an excellent ordering and customer service experience. We do show that we received your email on April 21st, and we did respond immediately letting you know the order was canceled and there was a full refund of $98.95. Additionally, your membership was canceled so you will not receive any future orders or charges.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company used to send an e-mail allowing me to change subscription or put off an order. About a year ago they stopped and now I get charged without approval. I attempted to cancel my subscription but there is no possible way to do so. I also attempted to remove the payment method and could not. This is not the kind of company I want to continue to do business with. I want a full refund and I of my information deleted immediately from there system. Unfortunately they have been able to do this to me multiple times because I have a very busy schedule. This is a deceptive business practice. They didnt send anything at all to notify of the charge. My charge card company notified me.Business response
05/24/2024
As one of the top telehealth companies in the *************, we always want to go above and beyond to make sure our customer's are completely satisfied with their order and their customer service. We apologize that this experience was not beyond satisfactory. We do show that you called to cancel you reached out on May 7th, 2024 to cancel your membership and the recent order, and the membership was canceled on that day (May 7th) and we also issued a full refund on that day as well ($208.95). We attempted to reach you via phone to notify you of this, but were not able to reach you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
64 total complaints in the last 3 years.
47 complaints closed in the last 12 months.