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Business Profile

Online Retailer

Scoreblue, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scoreblue,com charged me $23.40 membership fee charged without my consent, I made a one time purchase online and received the product but did not sign up for recurring charges or membership. I called and was told the fee was because I was a new client. Nothing was mentioned about this on the website, and there is no option to cancel a membership. BBB complaints board is filled with the same story about recurring charges without consent.

    Business Response

    Date: 12/04/2024

    As one of the top telehealth companies in the country, we always want to ensure all customer's have an outstanding ordering and customer service experience. We are sorry about this experience that you had. We do show that you were not signed up for a membership, and the additional charge you received was for additional pills that you added to your order at checkout - this was not any type of subscription charge at all - this was an option you selected at checkout. Additionally, we do see that you spoke to multiple customer service representatives on November 4th, and November 19th who explained this and let you know that you have been refunded.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No way to cancel on their website. They keep sending me pills and charging my credit card without authorization. I DID NOT sign up, subscribe or enter into any contractual agreement to be sent and billed for medication that I DID NOT agree to purchase. I would like a full refund for two prescriptions I was billed for. The practice of this company's automatic subscription and failure to provide any means to cancel should be investigated by United States Federal and ***************

    Business Response

    Date: 11/27/2024

    As one of the top telehealth companies in the *************, we always want to ensure that all customer's are 100% satisfied with the service they receive and with customer service. We are very sorry to hear that you were not completely satisfied with your experience. We have gone ahead and canceled your membership so you will not receive any future shipments or charges.

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered generic ****** four months ago in June. My credit card was charged again for a recurring order that I did not approve. I called customer service and was told that I have to wait to receive the shipment and return to sender for a refund. I haven't taken any action since, as I have not received the package yet. However, I want my situation to be noted as I don't trust this company and I am concerned that I will not be refunded once the package is returned.

    Business Response

    Date: 11/13/2024

    As one of the top telehealth companies in the *************, we always want to ensure that all customer's have an outstanding ordering and customer service experience. We are very sorry for this experience that you had. We do show that you spoke over the phone with customer service on November 8th, 2024 and confirmed that you did receive the shipment and did refuse it. Once we receive the refused shipment, a full refund will be issued.

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/20/2024 I was unknowingly charged a subscription fee from Scoreblue. I had made a purchase in April but never knew a subscription was attached to the purchase. I want to cancel this subscription but there is nowhere on the website that gives that option

    Business Response

    Date: 11/13/2024

    As one of the top telehealth companies in the *************, we are very sorry to hear about this issue you experienced. We have gone ahead and canceled the subscription so you will not receive any future orders.

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product works and seems to be of a fair value when compared to similar companies. However, when wanting to discontinue subscription, I found that there was not an option on the online portal to cancel. There is also not an option to remove your credit card. I was also not able to find any clear direction on how to cancel subscription. I assume this is done so that the company can continue to charge, and Discourage cancellations. They do, however, list their support email and phone number, which I assume you can contact for cancellations.Having a cancel membership link is very standard practice for similar offerings. I found this to be very unprofessional of the company.

    Business Response

    Date: 11/13/2024

    As one of the top telehealth companies in the *************, we always want to ensure that all customers have an outstanding ordering and customer service experience. We are very sorry for this experience that you had. If you do log into your membership portal, you should see an option to cancel your membership at the top of the page. Additionally, we do show that you called and spoke with customer service over the phone on October 16th who assisted you and canceled your membership over the phone. 

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one bottle of ****** from Score Blue I did not opt in for subscription but they sent more anyways and charged my credit card, I went to their website and cancelled the subscription yet they again sent more, which I don't take as it did not work, and charged me again, This is not a good or legal practice to continue to bill without consent, just because the have my credit card number does not give them the right to bill until whenever

    Business Response

    Date: 11/07/2024

    As one of the top telehealth services in the *************, we take customer satisfaction very seriously, and always want all customers to have an outstanding ordering and customer service experience. We are very sorry to hear about the experience that you had. We have gone ahead and canceled your membership, so you will not be receiving any future orders moving forward.

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09 22 2024 I received a notice of unobtainable monies for a subscription I never knowingly subscribed to. I repeatedly requested to be let go of legal obligations for an unauthorized transaction. Was repeatedly given a number to call. Number is irrelevant. I never requested these services at all. Please Cease and Desist all transactions and liabilities immediately.

    Business Response

    Date: 10/22/2024

    As one of the top telehealth companies in the *************, we always want to ensure that all customers have an outstanding ordering and customer service experience. We are very sorry to hear of this experience that you had. We do see that you spoke with customer service on the phone on September 30th, and your membership was canceled. You were only billed once for your original order on August 22nd, and you have not been charged for any future orders, nor will you be charged for any future orders since your membership has been canceled.

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I **** not aware that I was subscribing to this product. I thought I was paying for one shipment. As I was not happy with it I was not going to keep buying it but they kept sending it and charging me. I would like for my 'subscription' to be canceled and no further shipments be made.

    Business Response

    Date: 10/22/2024

    As one of the top telehealth companies in the *************, we want to ensure all customers are satisfied with our service. We are very sorry for this experience that you had. We have gone ahead and canceled your membership so you will not receive any future shipments.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You took money out of my checking account with no permission from me. Return it...

    Business Response

    Date: 10/04/2024

    As one of the top telehealth companies in the *************, we always want to ensure that all of our customer's have an satisfied ordering and customer service experience. We are very sorry to hear that your experience was not outstanding. We have gone ahead and canceled your membership so you will not receive any future orders or charges in the future.

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed the company to STOP my monthly prescription and they continue to still send me pills on a monthly basis. I have also searched there website for options to cancel as well as even attempted to remove my debit card information which was unsuccessful. I want this canceled **** !

Scoreblue, LLC is NOT a BBB Accredited Business.

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