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Business Profile

Precious Metal Dealers

Regal Assets LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metal Dealers.

Complaints

This profile includes complaints for Regal Assets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2021, my wife and I had Community National Bank (CNB) wire funds to Regal Assets to purchase 201 / 1 oz bars of gold (est. $375,000) for our IRA account and place them in the Delaware Depository for safekeeping. CNB Custody made us aware that only 3 / 1oz bars were delivered the remaining 198 oz of gold had NOT been delivered to the depository. It has been 11 months and the metals are still not delivered. I have had numerous emails/texts and phone calls with Regal Assets (mainly ***********, one of their Presidents). I get excuses and no resolution. Regal Assets were quick in taking our money and have failed to deliver after 11 months. I simply want my metals or full refund immediately.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 9, 2022/09/15) */ The Team is checking on this.

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary On 3/25/22 Community National Bank (CNB) transferred $99,614.00 to Regal Assets on my behalf for the purchase of: 9 - 1 oz. Gold Bar @ $2,218.00 2 - 1 oz. Gold American Eagle @ $2,273.00 23 - 100 oz. Silver Bar @ $3,048.00 122 - 1 oz. Silver American Eagle @ $41.00 which were to be delivered to Delaware Depository Service Company (DDSC) establishing my precious metals IRA account number ******* at CNB. Regal Assets did not provide an account number to me but said it would take six to eight weeks for them to be delivered. After four months of evasion, excuses and falsehoods the metals were not delivered, and I could no longer trust Regal Assets even if they did deliver them. On 7/28/22 I requested that Regal Assets return my funds to CNB. As of 8/13/22 that has not happened either. ----- Further Timeline Details (incomplete see attached) 6/13/22 My purchases still showed the status as awaiting delivery. I spoke to *********** who said she was the president and she would look into it and call me right back with an ETA. She did not. 6/14/22 Called Regal Assets and spoke to a lady who said the metal was delivered on 6/1/22 and would post to my account that Friday 6/17/22. It did not. 6/24/22 Called **** who said she would check on it because DDSC should have posted it. She never called back. 7/6/22 Called **** who said the Silver Eagles had been holding up my order, but they had arrived yesterday so CNB should post them by 7/8/22. 7/15/22 Left a VM, sent a text, no response. 7/18/22 left VM no response. 7/19/22 Sent **** a text that I was not happy with the service at Regal Assets, that I felt I was being misled so my trust in them has deteriorated. I wanted a legit ETA or my money back. She called me and said that (DDSC) had given her information regarding my metal that she would forward to me. She didn't. 7/29/22 CNB sent an E-mail to **** at Regal Assets stating that I wanted to cancel my order and have my funds returned to CNB. **** said she was on it. Not

      Business Response

      Date: 09/14/2022

      Business Response /* (1000, 5, 2022/08/22) */ Looking into this. Consumer Response /* (3000, 7, 2022/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response does not address the issue of my refund in any fashion and seems like more delaying. I have received zero dollars, so I do not accept this as a final resolution. The full refund I was promised is the only acceptable response.

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See attached complaint...

      Business Response

      Date: 08/17/2022

      Please leave this case open. Metals are now reflecting in the **** I want to make sure the client can see them. There was a issue with the vault on this delay.

      Business Response

      Date: 08/23/2022

      Checking on this.

      Customer Answer

      Date: 09/02/2022

      (The consumer indicated he/she ACCEPTED the response from the business.)
      Is there an attachment the business wishes to show? ("I want to make sure the client can see them.")? The custodian has indicated to me that the metals were finally received at the depository on 8/17/2022.

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2021 I decided to move my traditional IRA into a precious metals IRA because it was the most reliable way to preserve what was left of the account due to the volatile market. On September 28, 2021*****************, one of the associates emailed me to confirm that "I have locked up and secured your recent order for your IRA account of gold and silver...as soon as your account is fully funded it will be moved from inventory vaults to"... the storage facility. I liquidated my IRA and sent the funds to Regal Assets for the purchase of the precious metals that would then be sent to, and stored by Community National Bank Custody or CNBcustody. Over the next 9 months I called for an update because the metals were never delivered. There was either no one to take my call or someone would give some reason why it hadn't occured yet. On June 17, 2022 I received a letter from CNBcustody that the metals still had not been delivered and they suggested I call************ at Regal Assets to find out why. I called several times and was finally able to talk to************, the President of the company, who was extremely nice on the phone but gave no concrete information. These phone calls happened several times, in fact she gave me her email and personal phone number to make me feel good about the conversations. But still no results. Finally after ten months, on July 20, 2022 I emailed a request for a full refund. I attached wiring instructions from CNBcustody. (CNB told me in so many words that they no longer do business with Regal Assets because the same thing has happened with other customers and that some people are having trouble getting their refunds from Regal Assets.) It is now August 8, 2022 and there has been no refund. I have been emailed by***** on 3 seperate occasions that the funds had been or will be wired and yet it has not occured. I've attached just a few of many emails.

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 5, 2022/08/23) */ Checking on this. Consumer Response /* (3000, 8, 2022/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regal Assets has been holding my IRA funds for 11 months without producing the precious metals for which it was intended. In July I requested a full refund. Instead of receiving the full refund I have been receiving nothing but excuses, just like the response above. "Checking on this." They don't need to check on anything. They know very well who I am and they are continuing to stall just as they have been for 11 months. Don't be fooled by their website, Regal Assets is a deceitful, unethical company that has absolutely no hesitation in lying outright to you on the phone or by email. They have my retirement funds and I fear this has been nothing more than a ponzi scheme.

    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud Alert! I placed two orders in May of this year with a promised metals delivery of 6 weeks. To date $30,000 have been withdrawn from my bank, but there has been no delivery of any metals to the Delaware vault as promised. It seems the CEO of Regal Assets is running a PONZI scheme defrauding several investors of their retirement money without any plans to deliver promised metals. My bank says several of their other customers have not got delivery as well.DO NOT do business with this company as they have a bad track record of delivery. They are just wiring in funds from all kinds of retirees without any plan to deliver. They do not return phone calls and there is no response on when to expect any delivery of metals on fully paid orders.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 8, 2022/09/15) */ The Team is checking on this. Consumer Response /* (3000, 15, 2022/10/07) */ There has been no delivery of promised metals or no refund of money. There has been no response from the company. This complaint is still unresolved and should be kept open.

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used IRA transfer to purchase some gold and silver ******* in April 2022. Regal Assets '********* ******' told me would be 8 weeks before the metals would reach the CNB Custody depository. IT has now been over 12 weeks. ********* doesn't respond to my calls or emails. Regal Assets told me the '**** ******' is now in charge of this transfer. I have spoken with her and emailed. Email last Wednesday was that it was Account number name mismatch that was corrected and that I should see the status change from "awaiting delivery" by the next day. I've emailed and called last few days with no response. Whats happening to me sounds very similar to BBB complains from many others. This company apparently is not trust worthy.

    • Initial Complaint

      Date:07/20/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint with Regal Assets is similar to so many others. My transaction was at the end of November 2021. A very large sum of money was rolled over to ************* Bank to purchase a precious metals ***. The sales person told me I would see the metals in my account in approximately 6-8 weeks. The first time anything showed in my account was 5 months later (20 weeks) at the end of April 2022, after many, many emails and phone calls. It is now the middle of July 2022 and only half of my purchases have shown up in my account. After months of weekly and sometimes daily emails requesting my purchase updates, I have received nothing but excuses and promises of delivery. I have been extremely persistent and this is the worst financial experience I have ever encountered. Since the *** has helped others, I am hoping you can help me.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 9, 2022/08/17) */ Please leave open. We are working with the vault on this. Consumer Response /* (3000, 11, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) "We are working with the vault on this" is the same response I have received for months. It is just another stall tactic. It has now been 9 months since they they received my money to purchase these metals and I am still waiting for 50% of my purchase. I need this to be resolved immediately. Consumer Response /* (-5, 12, 2022/08/26) */ ***Document Attached*** It is the end of another week and no changes to my account by Regal Assets or *********** have been made. It has been 9 months since I purchased precious metals and only 50% have shown in my account. My salesperson was **************** and although I have contacted him multiple times throughout this ordeal, I have not contacted him or ************, president, since the *** filed the complaint. Today I sent ********* an email and I am attaching a copy. Please advise me as to what my next step should be and when, Thank you for your assistance in this matter. ***********

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This *** ** ******, legal representative performing probate court obligations for the **************************************** estate. I am filing a complaint with Regal Assets, a precious metals and retirement investment company . **** and ******** ****** had purchased gold and silver coins with Regal Assets that are being held by Regal Assets in a sub account. There were two accounts valued collectively as of 9/1/2021 at ********** I have given them all requested documents. On March 18th, 2022 I formally requested to merge the accounts (account roll over) into ******** *** ******* account, then to liquidate entirety of these assets to dollars and have it sent to the estate account. I sent a notarized the letter to outline these directions including account info and/or mailing address, this is now holding up the finalization of probate. After multiple attempts for 4 months via email to collect these funds and several failed promises from **** ****** - President of Regal Assets wrote these comments "check is in the mail", then when that didn't happen she assured me it will be wired the next day then I got "wire transfer approved let me know when you receive it", that didnt happen either so I inquired again and she writes "I'll check tracing on where it is, "we are not a bank", then I threaten her with filing complaints and legal she then writes "I would like to speak with you Monday" we set up a time and she does not call. Not returning emails, not calling at agreed scheduled phone appointments, promising payments were sent twice, out right dishonesty and avoiding. This is unfair business practice withholding funds that should have been transferred in a week, not 4 months. Here are all the dates I emailed inquiring as to the delinquency of this funds transfer that is directly holding up the final steps in a probate process. April 14, 2022, May 19, 2022, June 7, 2022, June 17, 2022, June 28, 2022, July 8, 2022. I have emails, documents and account holdings info

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 13, 2022/08/16) */ ***Document Attached*** This is a text exchange. This case was resolved. Consumer Response /* (3000, 15, 2022/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I very much appreciate Regal Assets taking action and transferring a payment for $12,800.24 one of the accounts on 8/11/2022, there is a second account with the sum of $41,529.40 still owed in order for this case to be resolved. As of 8/17/2022 we are still waiting for further correspondence and transfer of funds. This case is not resolved until that final payment is made. I've attached two documents showing these accounts. I'll be glad to retract retract all complaints once we receive this. Business Response /* (4000, 17, 2022/08/23) */ Checking on this! Consumer Response /* (3000, 24, 2022/09/28) */ This case is not closed. I do not accept any response from this company other than "we have transferred your funds" as it continues to be dishonest and dodge any attempts in our collecting what is owed to us. I have a text from the president of this company showing CEO *************** is using money from Regal Assest to provide payouts for his new company Team 33.

    • Initial Complaint

      Date:07/12/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, November 10, 2021 I got a gold IRA from Regal Assets in Los Ángeles. I spoke with ********* ****** and ordered *********** in gold. He said it will take about a month for the gold to get to the depository in Delaware. In January 2022 my husband called ********* because CNB Custody had sent a notice that no metals had been delivered to the depository. ********* told him wait another month. In June 17, 2022. We received a second notice that no metals had been delivered to the depository. CNB Custody told me to contact **** ******. I called her and I was told that she would call me back but she didn't. I called again and was told she would call back but she didn't. I emailed her and she said she would check with the DDSC and she would know by the evening. I emailed her four times since that email from her but she has not replied back. My husband had a gold IRA with Regal Assets in the past and everything went smooth and quick and that is why we came back to them. But now I am getting terrible service. It has been seven months since I purchased my gold. I want this resolved so that all the metals I ordered and not just some are delivered to the depository along with paperwork Sincerely, **************

      Business Response

      Date: 08/30/2022

      Business Response /* (1000, 6, 2022/07/28) */ Please leave this case open. We are working on resolving her account. Consumer Response /* (3000, 16, 2022/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The last time I heard from *********** was July 21, 2022. She emailed me that she was going to reach out to everyone who manages the account to get this settled asap. But as of today I am still waiting.

    • Initial Complaint

      Date:06/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2021 we transferred our IRAs to Gold using Regal Assets. This week we received a letter from the custodian in charge of our accounts telling us that they have not received the Gold from Regal Assets. We are at a loss as to what we can do since************, the President is ignoring our request for an explanation. Please help.

      Business Response

      Date: 08/23/2022

      Business Response /* (1000, 5, 2022/07/05) */ We are NOT ignoring the request. I have reached out on the 23, her phone was on airplane mode. Last week I was out of the office. I did speak with her briefly this morning. All parties involved are working on the final audit to clear up her IRA. We just were closed for a 3 day weekend. Its very hard to get answers from everyone all at the same time. We are working very hard at clearing this up. Consumer Response /* (3000, 8, 2022/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This complaint cannot be closed until the Gold is in the hands of the custodian. And we have a receipt from************ stating that they have received the Gold. Business Response /* (4000, 10, 2022/07/22) */ Please keep this case open as we are near completing the request. Consumer Response /* (4200, 13, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) It appears that Regal Assets are working hard to resolve the situation. We are hoping it will be soon.

    Regal Assets LLC is NOT a BBB Accredited Business.

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