Business ProfileforProCom

I bought the following ProCom Heating product from Menards. Order Number RAPC30674785 Guest Name ********************* Order Date 12/24/2023 Products ProCom 32" Universal Vent Free **** Fireplace - Firebox Insert SKU: ******* Qty:1 EVERYDAY LOW PRICE 11% REBATE*Good through 5/5/24 PRICE AFTER REBATE*$499.99 $55.00 $44499 each You Save $55.00 with Mail-In Rebate*At the time of the order I was not told that I needed any further parts to make the product work. Upon installation in April of 2024 (when our build was near completion) we were told that we needed a blower and a trim kit. I was able to order the blower from ProCom with no issues (Menards was unwilling to order any parts). However I was told by ProCom that the trim kit has been unavailable for over two years. The fireplace must have the trim kit in order to be used. In addition, I was told by ProCom that gas logs are also necessary for the operation and that the thermostat comes with the logs. Those are also unavailable from ProCom. I did call and try to obtain all these parts from ProCom or affiliates. So far no one has been able to help me. The customer service rep at ********************** emailed a link for the logs but it only took me to a site where I was unable to find them. I now have a $500 fire box that is useless installed in my cabin. These are still being sold at Menards and on the ProCom site. I dont understand how ProCom can continue to sell a product that cannot be used. This is false advertising and outright criminal. If the company cannot supply the parts needed to make the unit work, it should not be sold.