Reviews

This profile includes reviews for ProCom's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProCom

  660 W Lambert Rd Brea, CA 92821-3139

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  ProCom

  2800 Griffin Dr Bowling Green, KY 42101-5339

Review Details

• Review fromTom L

  Date: 02/10/2024

  1 star

  Tom L

  Date: 02/10/2024

  I bought a Prcom heater, and tried to register it for the warranty. I could not. I have tried contacting Procom on the phone, and through their website. No response. It is my opinion that no one should buy anything Procom makes. If you do, you better hope it works, because if it does not, you have lost your money. So far the heater I bought works so I am one of the lucky ones, but I will never ever buy another Procom product.Buy at your on risk!

  ProCom

  Date: 02/12/2024

  To Whom It May ******** All of our products, excluding refurbished units, come with a 1-year warranty. Customers are not required to do anything in order to activate the warranty. Our customer service team can be reached Mon-Fri from 8am to 5pm CST at **************, or by email at ******************************************* you, ****************

• Review fromMARK P

  Date: 08/23/2022

  5 stars
  I purchased a ventless fireplace from ********** which was ProCom brand. I was exceptionally happy with the quality of the fireplace and even happier with customer service response time and willingness to help. I do not understand all the negative reviews.

• Review fromTed A

  Date: 07/07/2022

  1 star
  i hate this company . i have had 2 of there stoves. i have one now i need to talk to one of there texchnans they use what sounds like a young girl that answers phone recorded line she will not let you talk to a person they say you can send email i did and they will not answer. its why i hate them smells like fraud or wise a**

• Review fromLaurie F

  Date: 06/24/2022

  2 stars
  Initial product provided adequate performance. Pilot light is always difficult to relight as many steps are required. **************** for replacement parts is HORRIBLE. Neither calls or emails are answered. Will never use this company's product again.

• Review fromJEANNA M

  Date: 06/03/2022

  1 star
  Very disappointed with the customer service needed a replacement piezo ignitor the web site was awful trying to pick the right ignitor, and there is no way you can talk to a person to ask questions and confirm the part. Long story short I ordered the wrong one mine had only 1 wire new one had 2 sent pictures gave fireplace model number returned the incorrect one only to have them send the exact same ignitor with 2 slots again, they blamed an employee then told me to send it back as a return and pay a 15% restock fee and reorder the correct one ( which they emailed me the item number after the 2nd incorrect ignitor was sent) very unhappy with the way they handle things and how much time I have wasted trying to get this sorted.