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Find a Location

Mercury Insurance Group has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mercury Insurance Group

      1700 Greenbriar Ln Brea, CA 92821

    • Mercury Insurance Group

      8825 Aero Dr San Diego, CA 92123

    • Mercury Insurance Group

      PO Box 82167 San Diego, CA 92138

    • Mercury Insurance Group

      PO Box 997195 Sacramento, CA 95899

    • Mercury Insurance Group

      P O Box 31476 Tampa, FL 33631

    Business ProfileforMercury Insurance Group

    Insurance Services Office
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 106 Customer Reviews

    Customer Complaints

    334 complaints closed in last 3 years

    104 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers automobile insurance services.

    Business Details

    This is a multi-location business.

    Find a Location

    Mercury Insurance Group has 26 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mercury Insurance Group

        1700 Greenbriar Ln Brea, CA 92821

      • Mercury Insurance Group

        8825 Aero Dr San Diego, CA 92123

      • Mercury Insurance Group

        PO Box 82167 San Diego, CA 92138

      • Mercury Insurance Group

        PO Box 997195 Sacramento, CA 95899

      • Mercury Insurance Group

        P O Box 31476 Tampa, FL 33631

      Headquarters
      1700 Greenbriar Ln, Brea, CA 92821
      BBB File Opened:
      12/6/1995
      Years in Business:
      63
      Business Started:
      1/20/1961
      Business Incorporated:
      1/20/1961
      Type of Entity:
      Corporation
      Alternate Business Name
      • Mercury Insurance Group
      • Mercury Insurance Company
      • Mercury General Corp
      Business Management
      • Ms. Pamela M. Rose, Manager
      • Mr. Trevor Splettstoesser, San Diego Claims Manager
      • Mr. Gabriel Tirador, Chief Executive Officer
      • Ms. Tina Strom, Customer Relations Supervisor
      • Mr. Hector Martinez, Customer Relations Manager
      Contact Information

      Principal

      • Ms. Pamela M. Rose, Manager
      • Mr. Trevor Splettstoesser, San Diego Claims Manager
      • Mr. Gabriel Tirador, Chief Executive Officer
      • Ms. Tina Strom, Customer Relations Supervisor

      Customer Contact

      • Ms. Tina Strom, Customer Relations Supervisor
      Additional Contact Information

      Fax Numbers

      • (714) 671-4720
        Primary Fax

      Customer Complaints

      334 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I purchased a new homeowners policy on 6/6/24. The policy required photos of my property be submitted within 30 days, which I did. Mercury acknowledged receipt of the photos and confirmed they were being reviewed on 6/21/24. I received an email regarding an updated bill on 7/23/24, so assumed everything was fine with my policy. On 8/5/24 I received an email notice of cancellation that stated I had until 8/31/24 to find new coverage as they would be cancelling my policy due to the brand of electric panel I have. Although I am willing to begin the replacement process for the panel, my agent advised there is no extension available, even if I had a permit number from the city, which I do have. Due to the turnaround time with our electric company (PG&E) there is no way we can have the work completed before the end date of 8/31/24, which apparently is a known problem.
      Read More

      Customer Reviews

      106 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jay C

      1 star

      08/01/2024

      Insurance agent suggested Mercury insurance to save us money. However it essentially set to be a legal scam. They take that initial higher payment and then promise lower payments after. Yet what they did was, waited until just before the deadline to deny coverage (90 days). Then sent me a letter in the mail stating that they were going to drop coverage on the 90th day because... well for me it was stating that in the photos I sent to them of my houses siding on the addition it "looked indicative of asbestos siding". They will not cover asbestos. Which would be understandable except the siding for the addition was done in the 90's with Cement Fiber shingles, which look identical to the asbestos cement shingles. I asked what they would accept as evidence of them being asbestos free and would they still cover me. They said yes if I could prove it with a certified test. So I sent in a certified sample, and they said no it had to be a certified inspector stating it was not asbestos. Well just so happens when I purchased the home I had a certified inspector checking my home for lead, asbestos and mold. For my FHA and for my own peace of mind sense I had a new born. He listed the siding in question as Cement Fiber no asbestos found. They said they would have to review the inspection. I sent it to them. They asked for a week, I never heard back so I contacted them again and they said they wouldn't accept that inspection, I'd need a new one solely focused on something the old one had covered. They were just running the clock out, they also will not contact you in a timely matter. I've heard multiple stories now of the same 90 day drop after promising lower payments. Its a legal scam and they should be sued. Obviously anyone shopping that cheap cant afford a lawyer so they win. Don't do it.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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