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Find a Location

Golden State Movers has 1 locations, listed below.

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    Business ProfileforGolden State Movers

    Moving and Storage Companies

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Brentwood, CA 94513-6621
    BBB File Opened:
    12/11/2023
    Business Management
    • Mx. Customer Service, Customer Service Representative
    Contact Information

    Principal

    • Mx. Customer Service, Customer Service Representative

    Customer Contact

    • Mx. Customer Service, Customer Service Representative
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I hired this moving company through thumbtack. After comparing companies and asking questions about their moving practices I chose golden state movers. My new home was only 2 miles away from my old one, so they didnt have to travel any long distances. I provided them with a huge roll of bubble wrap from **** club and the amount of boxes plus a few extra that they told me I would need. I did send them a video and pictures of everything which was my whole house that needed to be packed and moved. They quoted me an hourly price of $145 an hour. Now, keep in mind I did have another company that would do the job for only $10 more an hour, and I have proof! Because, Golden state said I was lying when I told them this after being very unhappy with their moving service. Also, I never once mentioned a budget or mentioned money was an issue. I told them to take as much time as needed, because it was a semi-big job.Upon opening the moving boxes at my new place, I noticed everything was just tossed loosely in the boxes and was not protected by any kind of bubble wrap or material. Half of my kitchen plates were broken, I had to hire a home organizer to unpack my kitchen stuff and put it all away because it was extremely overwhelming for me. I even told the moving company that I have adhd and autism so tasks like this are difficult and overwhelming for me. So, I figured at least stuff would be neatly packed which would make unpacking significantly less overwhelming. The organizing service was $350. Id like to fully be reimbursed for that, because if the moving company neatly packed the boxes, I would not have needed the service. My bathroom stuff is horrible too! Its been 2 months and I have only partially unpacked 1 box of the daily necessities that I need such as: makeup, OTC meds, hair stuff, and other bathroom items. For 2 months I havent worn any makeup because its far too overwhelming to unpack the bathroom boxes. I want $ back for organizers & half moving cost.

    Customer Reviews

    0 Customer Reviews

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