Complaintsfor99 Ranch Market
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I would like to file a complain on 99 Ranch Market that I bought a bag of noodles and found it got ***** when I opened it after one day. Previously I bought smelly meat from 99 Ranch Market as well.Initial Complaint
01/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have been an online customer of ******************** for several years. The new version of the businesss website requires online customers to have a mobile phone. I do not have a mobile phone. I reached out to the business about this issue via telephone. The business stated that they do not care about this issue.Initial Complaint
02/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
February 12, 2023 in store purchase ($10.76) via credit card of live crab was unfresh and fishy at **************** 99 Ranch Market. Corporate Ranch 99 was contacted for dispute resolution on February 23, 2022 with a promise of a return phone call by the local store. No response was received from **************** Ranch 99 market.Currently **************** is still selling crabs at the same price I purchased it in a large tank. I would like a refund as I will not purchase any more crab as it was a first time purchase.Initial Complaint
10/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
IN AUGUST, I ORDERED SOME ITEMS ONLINE, AND THOSE ITEMS CAME DAMAGED. AFTER CONTACTING THEM BOTH THROUGH PHONE AND EMAIL SEVERAL TIMES, THEY FINALLY SAID THEY WOULD REFUND THE MONEY. IT HAS BEEN A MONTH AND A HALF, AND STILL NO REFUND. I TRIED CALLING THEM AGAIN, AND THEY SAID IT WOULD COME, AND STILL NOTHING. THEY ALSO LIED TO ME REPEATEDLY.Initial Complaint
09/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a delivery from their online store. The item came damaged. I took photos and showed them all 8 items were damaged. They agreed to return the money. A month had passed and I still haven't gotten the refund. Their online support kept on avoiding me and lying to me. I kept on emailing them.asking for an update but they qould just ignore my emails. This is a super store and I don't understand why they make it so difficult. The consistent lying to their customers is what makes this whole thing even more frustrating. I am sure they are doing this to almost all of their customers. Such poor service.Initial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
l have bought four meat floss breads by EBT Food Stamp at 99 Ranch Market San ******* branch on September 10 which shows the expired date set by September 11. However, on September 11, after taking one portion of one of the four breads, my friend and l found out the stuff had been sour. Considering the unpredictable high risk of health, we stopped eating any one of them although the three rest of breads are still unopened. We took the four breads backing to the supermarket to make a claim on September 17 requesting for a refund. However, the staff manifestly disrespected us with impolite attitudes. And she only allowed to exchange. To be honest, how could the food store ask a victim to eat the same products again after such a disqualified food? Although I have lost the receipt, however, l have stated before the staff that my card transaction can proof the purchase and l have witness. As a matter of fact, I didnt commence return until l realized EBT transaction can proof my purchase. And by that time, it was only six days after we found out the issue. Not too far indeed. Now l request the company refund my total payment for this purphase and compensate 20 dollors for transportation fee and others.Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 10, 2022 we bought one fully cooked fish head soup package. On the night of February 10, when I was eating the soup, I bit into the fish head only to find an extremely sharp fish hook still in the fish. It had injured my gums. My whole family was bewildered especially my family eating with me; my wife, my two children, and the elderly since they could have also swallowed the fish hook and caused much more injury than just an injured gum. How can a fully cooked fish still have a fishhook instead? This must mean that they don't even clean the fish before cooking the fish. How can they sell this to the public? My wife was furious and reported this issue to her 99 ranch market customer service ************* After many messages back and forth, we asked for three important items: the fish head soup needs to be removed from the market to make sure no other people will be harmed from dangerous hazards like the fish hook, an official apology from the super market, and pay us $1,000 for compensatory damages. Also, the soup itself was so disgusting we have to discard the soup, the vegetables were not fresh and didn't taste normal. The soup being disgusting wasn't just our family's opinion however, I have records of other families also discarding the soup in the customer service WeChat because it smelled so bad and looked disgusting. So far, they have not done any of the things we asked for. They are still selling the fish head soup. No apology whatsoever. No compensatory damages. They only sent us a Confidental settlement and release agreement. On provision 5B, they won't let us tell this incident to anyone or we will have to pay them instead. We cannot accept this. We have asked for them to change this provision but they strongly refuse to. So we can't do anything because of this Settlement Agreement. It has already been four months. In the uploads, I have attached photos of the fish hook and the specific fish head soup we ate and the settlement agreement.Initial Complaint
05/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Golden pompano. In store pricing is $5.99 per lb. Not as advertised $3.99 per lb. Talked to store personnel, they refuse to honor the ad. Claiming the special is only for weekend of 04/29- 05/01. Not for the whole week of 04/29- 05/05.Initial Complaint
02/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Pork rib sold has very bad rotten smell after being defrosted.Initial Complaint
01/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased the 2022 Chinese New Year Lucky Bag for $60 last Thursday January 20th, 2022. I was sent an email with my order number in it, saying that I should expect my order to be fulfilled in 1 to 3 business days. And, that after being shipped it would take 5 to 7 business days to get to me. Since that email, I have received zero info on what is happening with my package. No tracking number, no info on if it has even been fulfilled yet. And, they already took my money. So, I am kind of aggravated. Especially since I have sent their customer service two separate emails asking for info about my package, and I even contacted them on their social media accounts asking them to please contact me so that we can get this figured out, and I have heard nothing. It really makes me never want to buy anything from their online store ever again. It feels like a huge scam.
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Customer Complaints Summary
12 total complaints in the last 3 years.
2 complaints closed in the last 12 months.