Business ProfileforXE.com

They took our money and then closed our account. I attempted to use their service to transfer money to the Philippines. They took our money, nearly one thousand dollars, sent us confirmation that it was on its way to our recipients in the Philippines, and then closed our account without sending it, tying up our money and hurting the vulnerable recipients who needed it. Now tell us they will likely have our money a week before we get it back. Here’s what happened: On February 16, 2024, we opened an account and made two transfers one for $544.20 and the other for $398.69. We were assured were SENT and would be in recipient’s hands within a few hours. The funds – total $942.89 -- were debited from our bank account on February 16, and are as of yet STILL unavailable. The next morning wake up to message from very troubled recipient that no funds had arrived. No information over the weekend. Monday, three days later, we receive an email stating only "your amount remains closed." First we heard about the account being closed. I call Xe. They tell me it could likely three MORE days before they return our money. They made zero effort to help resolve the problem, except saying “we’re sorry for the inconvenience.” I asked to be referred to a supervisor or complaint department or anything, only to be refused, but they’re “sorry for the inconvenience.” Horrible, destructive, uncaring company.