ComplaintsforGlobal Auto Transportation

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My husband is active duty military **** received orders to move from ** to **. On March 12th we made a reservation with Global Auto Transportation to ship our vehicles from ****************, ** to **********, **. We gave them a deposit of $595 to make the reservation. The website asked us to pick 1 date for the vehicles to be picked up, we chose May 8, 2024. Global Auto Transportation did not reach out to us after our booking in March. We had to contact them to confirm we were set for pick up on May 8th, which they did confirm. On May 8th no one came to pick up our vehicles. When we called the company they told us they had no drivers for the job & that it was a '3 day pick up window'. When we told them that no one told us of this they said 'the agent that was supposed to tell you no longer works here.' We asked when they would be picking up our *************** said they had no idea. My *********** already had flights booked to leave *************** had no one to leave our vehicles with for the company to pick them up. Global Auto Transportation offered no help or understanding for the problem they had caused. My husband had to change his orders to allow for him to drive the vehicles across country rather than us fly. We lost the money for his plane ticket to ********, we had to rent a tow attachment from ***** for him to be able to drive both ***** **** had to pay for gas for a cross country trip. We spoke with Global Auto Transportation on 5/9 & they confirmed they had no one to ship our cars. We requested a refund of our deposit on 5/9. We were sent an email saying they were processing our request. On May 11th my husband emailed them again & they confirmed we would be getting a refund. On May 25th my husband followed up again because still no refund. I called the company again today, 5/30, & they told me they were submitting the request again. I believe this company has no intentions of refunding us our deposit despite the fact they did not perform any services.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $3095 to have my car shipped from ******** to ********. Global Auto Transportation was the facilitator who was supposed to keep me informed of my cars shipping progress each step of the way. I dropped my car off at ****************************** provided me a shipping tracker and superb customer service. ********************** Auto told me all I needed was my ID and reservation which wasnt true. ****** required other documentation but luckily I had arrived to drop off my car a day earlier and the customer service agents allowed me to scan my documents in. However, from there everything went downhill. I was never notified when my car was picked up from the port in **********, never notified of the shipping company who was taking it from ********** to ********, never provided a tracking number or link, never provided an order confirmation with the trucking carrier, and never informed of the date of delivery. I randomly received a call from the truck driver (who could have been anyone) who pushed back the delivery date and time 4 times, giving me less than a 12 hour notice. When I called **** at Global Auto, he had the audacity to suggest I take a day off work to pick up my vehicle when I paid for door to door delivery. To forgo a days salary. Finally was able to get the driver to schedule a time that wasnt from **** am as that is when normally people work. Went to pick up the vehicle at 11:30 pm, almost midnight. When unloading the vehicles, the driver was unloading them one by one and crashed the first vehicles bumper. (The white ******** **** pictured) He clearly doesnt know what he is doing. The whole process took more than 2 hours of waiting. Almost 1 am by the time this is finished. Called **** at 11:30 and no answer. I have no idea what company the driver even works for. Potentially *********** because thats what was written on the side of the truck. Said he did not have a bill of lading or any kind of receipt. He said hed call his manager but no answer. Horrific.

  Business response

  07/27/2023

  Dear All,
  

  We contacted the customer informing her of the vehicles arrival in ********** and that a driver would be assigned shortly to take the vehicle the remainder of the way to ********. Once the driver for WETRANS *** was assigned, he was informed to contact the customer at his earliest convenience to inform her of his estimated arrival date. He failed to do so right away but instead called while in transit somewhere between pick up and drop off. The driver also ran into some delays that were out of his control, that caused him to be late and to continuously change his estimated drop off time. 
  

  Due to the drop off address being a cul de sac, the driver was not going to be able to drop it at her exact address or the adjoining street. We tried to negotiate to meet at an address nearby but the customer was unwilling to compromise, stating that she paid for door to door service and that is what she was getting. She continued to be uncooperative with the drop off times also. Drivers face delays all the time, however he continued to keep the customer informed while on approach. The customers claim that we suggested that she or her parents take a day off is a complete exaggeration. When the driver originally proposed a drop off between 8am and 10am, the customer informed us that everyone was working and that time would not work. We asked if it would be possible for someone to meet the driver early morning and perhaps return to work after or go in a little later. After some back and forth, the driver informed me that if the customer was "ok" with a late in the evening drop off he could deliver between 8pm and 10pm. This is obviously much later then all other regular drop offs so we asked the customer if that was "ok" and they agreed. It was at this time we left the office for the evening, trusting that the drop off would continue as planned. The next morning however we received a call from the customer informing us that by the time the driver arrived and unloaded the vehicle it was closer to 1am in the morning. We called WETRANS *** to get a full understanding of what happened, and according to ******* the customer and her parents (who were also present at the time of vehicle being unloaded) proceeded to shout and verbally abuse the driver throughout the entire unloading process and were extremely rude.
  

  Customer response

  07/31/2023

   
  Complaint: 20319775
  
  I am rejecting this response because: a) my parents do not even speak English so there is no way for them to have verbally abused the driver or even shout. They are polite, quiet, and respectful so clearly they are trying to create a false narrative. Have also repeatedly asked for information on how to submit an insurance claim and all I received was a botched pdf with no context. 
  
  Sincerely,
  
  ***********************

  Business response

  08/02/2023

  We have responded to the customer with detailed information, and we are not going to go back and forth on this any more. Thanks.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Global Transportation to transport a car from *******, ** to ******, ** and paid the $395.00 deposit. No driver ever showed up on the contracted pick up date and no call was made explaining why. I called and texted **** at Global twice, to included a request of my refund and he does not answer his calls, return calls or respond to texts. I am seeking a refund of my deposit as no service was ever delivered and I am alerting future customers to this company's questionable business practices.

  Business response

  02/16/2023

  Hello *****,

  We are so sorry for the inconvenience. We have been having serious issues with our billing system for a couple of weeks. Your deposit will be refunded ASAP. I will send you confirmation, as soon as it is done. Sorry again.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had reached out to Global Transportation Solutions to deliver a car *************. GTS was the entity who chose the driver to make this delivery NOT me. The car was picked up on time, however, when the driver got **************** he A) did not ask where to put the car and just left it in the middle of the road blocking the road causing the cops to come and b) when he left, he damaged the neighboring properties grass and broke the sidewalk. The cops were involved and called GTS and they took no responsibility. I then called and asked if they were going to offer any type of refund to me or anything for all of the trouble and the headaches the driver caused. They refused to take any responsibility and told me it was all the driver and they had absolutely nothing to do with anything. While, I get the driver did the damage, they were the company who chose the driver. I attempted to explain that and the manager continued to talk over me. I left him know I would call the *** and explain the horrible customer service I was given and he told me that now I was blackmailing him. The company refused to take any responsibility at all and did nothing at all for me as the customer. It was the worst customer service I ever received as they said they did their part perfect and there is nothing they can do. I will NEVER use this company again and do not recommend them to anyone ever! If looking for another company, chose someone else as they look the other way when something negative happens and won't do anything to rectify the situation. I did not want to have to write a report but the way I was treated by this company, no one should experience that amount of rudeness and lack of professionalism and customer service.

  Business response

  09/08/2022

  Business Response /* (1000, 5, 2022/08/31) */ Hello *******, We want to apologize for any inconvenience you had to face during this transportation process. The driver assigned to the transport has already spoken to you regarding this matter and has personally assured us that his insurance will be taking care of the damages. If not, he is willing to pay himself to rectify the situation. As for the compensation and refund you asked of us, we explained to you that even though we had hired the driver to transport this vehicle for you, it is his responsibility and his insurance that has to take care, if any damages caused during the transportation. This was what was communicated to you by both the agent and the manager. As of 08/31/2022 the agent spoke to the driver who said that everything was sorted out with you. Thanks. Consumer Response /* (2000, 8, 2022/09/02) */ I wanted to provide an update. The DRIVER reached out to me and took full responsibility for what happened as far as the car and the property was concerned. He did what he could to rectify the situation and apologized. I appreciate that from him. I want to be clear, my issue was not with the driver at all. It was with the poor customer service I received when I called GAT. That is truly where my complaints is. The driver should not lose any business from this ad accidents and things happen. However, I would hope that GAT learns better customer service and people skills!

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 26th 2022,I was quoted $875.00 by ***** from Global Auto transportation to ship my car from ********* ,ca to ******* ,********I paid ***** $375.oo as a deposit and the balance of $500 was due on the day of the pick up. The car was supposed to be picked up by 06/29/22 however it took 3 phone calls to ***** to finally get a pick up date from him.On Sunday 07/03/22 two drivers from ***** Transportation company picked up the car and I paid them the remaining $500 for the service.I took a picture of my car odometer and the drivers inspected my car and drove it on the trailer. My car was in perfect running condition at the time of pick up.They delivered the car one day later than they had promised on Wednesday 07/06/22.My son who was the recipient of the car called me after 5 minutes of the delivery and told me the car's check engine light was on and the engine was making a noise. I asked my son to send me a picture of the odometer and noticed that the odometer was reading 195miles more than the time it was picked up in ***********I immediately contacted the drivers and they denied driving my car at first, but after a few text and call exchanges they offered to fix the car but I had no trust in anything they were saying after finding out what they had done to my car.I contacted ***** from Global Auto transportation and provided all the information and he suggested to take my car to a mechanic and have it fixed. ***** said he will contact ***** transportation and make sure they compensate my for the damages.I paid $1326.82 to get the car fixed and sent the bill to ***** and ***** transportation company and neither one of them are accepting any responsibility.This is wrong and unprofessional!I paid $875.00 for my car to get shipped on a trailer and not driven and broken .I would like to be compensated for the damages.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with Global to transport a vehicle from Snowmass Village, CO to East Hampton, NY. When their selected carrier arrived to pick-up the vehicle, he damaged the auto, denting and paint removal areas of the station wagon rear lift gate. We took pictures of damage immediately and driver acknowledged via text. Upon delivery, the driver first left the auto at the wrong address, upon our receiving it, we examined all damage again, asked for insurance from Global, and they provided a Progressive policy for the carrier that is not valid. The carrier denied to Progressive they even picked-up the car, and then Progressive got them to acknowledge it upon review of the texts. Progressive says they have multiple complaints currently against this company but that this driver is not covered under the policy. We took auto to a Progressive approved/suggested auto body shop, got written estimate for repairs, and have sent to Global and the driver. Both have denied any responsibility in paying the repair, driver said he would come out to delivery address and do the repairs himself. We said no, we are taking to an auto body shop (repairs are significant) and again sent estimate. Global refuses to do anything or take any responsibily, saying "all we have to do is provide the insurance info, if it is not valid, that's not our issue". Yet we have a contract with Global, Global is the charge in our credit card, and they are our only contact for this service.

  Business response

  08/12/2022

  Business Response /* (1000, 8, 2022/07/29) */ Dear ********, We are so sorry for the inconvenience. We are actively working on your case to get the best solution for you. Sorry again, and thank you for understanding.

• Initial Complaint

  01/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I booked global auto transportation to have my car transported on December 13, 2021 but had to cancel December 15, 2021. I was told it was 'no problem' and the $325 down payment would be refunded when the billing department arrived and that it would take 5-7 business days. I booked transportation for my vehicle on December 23rd and discussed the $325 which hadn't been returned. ***** said he would get back to me and explained they were having many problems due to the busy holiday season. I was shocked when I was charged another fee, $195, when my car was in transport instead of global auto transportation using the $325 fee they had already collected and hadn't returned yet. From what I understand and what I was told, they charge the fee before they can put the car up for a transport company to pick up the bid. When I booked the second time they didn't collect the deposit or charge me until the car was actually picked up. I would like my $325 back from this company. I've called many times and received several different excuses, the returns department opens late or they're out of the office, the computers were down, bad employees, so many excuses until ***** stopped returning my calls all together. I'd like the $325 deposit refunded as promised.

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/02/08) */ Customer has been refunded. Consumer Response /* (2000, 8, 2022/02/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) After two months of trying to get a refund, and receiving many excuses as to why the refund was taking longer than five business days expected, and after being ignored through email and text messages sent to James at Global Auto, I have received my refund. I will not do business with this company ever again. I wish I had read the reviews from previous customer with same complaint. Why this company would want to lose customers this way is beyond me. Thank you for your help with this BBB.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have contacted this business several times between october 21 2021 to november 16 2021 requesting a refund for a deposit to a shipment that was cancelled october 21. I was told that they had to hire a new booker but that my refund would be processed. I inquired through email several times about how long it would take to process, to which they never replied to either email.. I then proceeded to follow up by phone, which i was told that they would process the refund each time. One rep stated processing times of 3-5 days. Another stated 7-10 business days. It is now December 2 2021 and i still haven't received a refund even after being told several times that they have or will process it. I'd just like my deposit refunded.

  Business response

  12/23/2021

  Business Response /* (1000, 5, 2021/12/21) */ Customer has been refunded now. We sincerely apologize for the delay. Consumer Response /* (2000, 7, 2021/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I scheduled to have my car picked up and dropped off in******************** from *********** ********** and currently as I am writing this complaint the carrier assigned by Global Auto (******* Auto Transportation) is 12 days late. I'm beginning to wonder if I'm ever going to receive my car even though Global Auto has already received a 475 deposit and their carrier has received half of the **** dollar delivery fee. On a daily basis the driver tells me "probably tomorrow and I'll keep you posted." Initially they were already two days late when they had a transmission break down 300 miles from the destination about five days later the drivers decided to fly back to ********** and pick up the other truck and drive it across the country again pick up the vehicles on their broken down truck. As they were leaving ********** the driver told me he thinks he could be there by Friday, well here I am on Monday the next week and I still have no idea when I'm going to get my car.

  Business response

  01/13/2022

  Business Response /* (1000, 8, 2021/12/08) */ Dear ******, we are so sorry for the inconvenience. This is a business on wheels, and we can't guarantee any date for pick up and delivery, due to the weather, truck condition, road conditions and a lot of other reasons. The car was delivered on November 30th, per our records. Again, sorry for the inconvenience. Thanks for the patience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩