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ComplaintsforDisney Movie Club
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/09/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Signed up for this with the intention of being able to cancel the subscription. Have called and tried to contact numerous times, and have not once been able to speak to someone to resolve my issue. I have been charged for approximately 3+ months now with no way of cancelling my subscription. All packages have been untouched and I am willing to send all back for a full refund. At the very least, I would like my subscription to be cancelled so that I no longer have to pay.Business response
10/15/2021
Business Response /* (1000, 5, 2021/10/04) */ RE: ******* ******* Complaint ID XXXXXX The Disney Movie Club is in receipt of a complaint submitted to your office by ******* *******. We would like to inform you of the steps we have taken to resolve this matter. Mr. *******'s Membership has been canceled per this request effective September 30, 2021. A pre-paid mailing label was sent to Mr. ******* to return any movies he does not wish to own. If Mr. ******* has any additional questions, he may contact ********* directly at ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.Initial Complaint
08/30/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
08/26/21 Disney movie club for $33.34. did not authorize this as I do not have an account and am not a member. Reverse this charge off my credit ****** in ****Business response
08/18/2022
Business Response /* (1000, 5, 2021/09/24) */ RE: ******** **** Complaint ID: XXXXXX The Disney Movie Club is in receipt of a complaint submitted to your office by ******** ****. We would like to inform you of the steps we have taken to resolve this matter. Per the phone conversation of August 30, 2021, a credit of -$33.34 was issued to her credit card ending in ***** At that time, the Membership was closed as *********** If **. **** additional questions, she may contact ********* directly at ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (2000, 7, 2021/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
118 total complaints in the last 3 years.
13 complaints closed in the last 12 months.