ComplaintsforBlissy

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 2 silver/gray standard silk pillowcases from the company (seen via ******** Ad).on or about December 15, 2023. They were delivered the around December 26, 2023. On December 27, 2023 we attempted to put the 2 x silver pillow cases on our 2 master bedroom pillows and the first one was installed fine but the second silver pillowcase neither my husband or i could unzip it and upon inspection it appeared that the zipper was defective. perhaps the post zipping ironing/steaming process melted it or something. The third pillowcase we ordered (we spend $141 for two gray and $40 for one additional white one for guest bed) the white one was not defective. I thought it would be fairly simple to get a replacement silver case because it was defective. I was wrong. To date I have spoken to 2 customer service reps (one was rude and hung up before my call was over and the second one was pleasant and advised me to submit through online return process). I took pictures and submitted through online return process. That responder advised that I must not know how to unzip the pillowcase! Then after 3 days (they aren't reachable on weekend) and my reply that we were NOT able to unzip the case because the zipper is defecitve, they sent me a message today that I could send the return back at my expense and then they would send me a new one. I am very frustrated with this company and they are horrible to work with - the customer service is practically non existent and I think they are a terrible business for poor customer service AND defective product shipped to customer.

  Business response

  01/17/2024

  Dear **************,

  We're sorry for the issue that you had with your order.  It looks like you spoke with one of our representatives over the phone who informed you that she would be able to provide a free return label so that you can return the defective item and receive a refund for you.  You insisted that we also ship a box to you so that you can put the item in it which is not something we are able to do.  

  We will be sending you a return label.  Per our refund policy, please return the defective item for a full refund.

  Customer response

  01/23/2024

   
  Complaint: 21119435
  
  I am rejecting this response because the allegations are not accurate. I asked to be sent the replacement so that I could use the box to return the defective item, when I was told no I asked to speak to a manager to explain my request and then was spoken to rudely and hung up on, no manager EVER got back to me. Do not trust this company to stand behind their product at least without a fight....
  
  Sincerely,
  
  ***********************

  Business response

  01/30/2024

  Dear **************,

  It looks like you spoke to one of our representatives again on 1/17/24 to have this issue resolved.

  Please let us know if there is anything else we can assist you with.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Promised delivery date, got a message that an attempt to deliver happened and it did not. I have the front desk video footage to prove it and Blissy does not care. I am out of the country for Six months and can not return the stupid pillowcase until I return in June. Been emailing Blissy since they lied about the attempted delivery and gotten no where. In fact it was down right harassment and even got an email on Christmas saying they were going to deliver the next day. I left the next day at 6am. I told Blissy this and asked if I can return in 6 months when home and they said I had 60 days but I SHOULD be able to return. Should?? They keep my money and the product?? What kind of horrible business is this. Stay FAR AWAY. The company is a joke. Dont fall for their order by 12/15 and your package will arrive no later than 12/23. How is it that a dishonest company can keep going? By not delivering and making it impossible to return. What a joke. RUN FAR AWAY.

  Business response

  01/12/2024

  ******,

  You placed your order on 12/17/23, not 12/15/23 as you've stated, which is why the product was delivered on 12/26/23.  Our website clearly stated that orders placed after 12/15/23 would not be delivered in time for Christmas as you have also stated in your complaint.

  To be clear, we do not deliver orders ourselves.  The orders are delivered by the **** and any messages you received regarding delivery are from the ****.

  Given that you are going to be away for an extended period of time, our representative noted your account and we made an except to our refund policy and agreed to refund you when you return and have a chance to send the product back, to which you replied with the following:

  May I also point out that your wrote should be accepted??
  That means it will not be.
  I will email ever since top executive in your company and will tell them this christmas story. I will reach out to every social media platform and tell them my story.
  This is OUTRAGEOUS!! You are so insulting. Should be returned = Are YOU KIDDING ME??
  YOUR COMPANY HAS LIED TO ME, HARASSED ME AND NOW YOU EXPECT ME TO BELIEVE THAT YOU WILL ACCEPT A RETURN SIX MONTHS LATER??
  FUCK YOU!!
  I AM CALLING MY CREDIT CARD AND WILL START THE DISPUTE. I WILL EMAIL EVERY SINGLE EMAIL TO YOUR TOP MANAGEMENT AND WILL INCLUDE ALL THE EMAILS FROM YOUR COMPANY AND THE MAIL CARRIER WHO SENT A NOTE THAT THE ADDRESS WAS CLOSED AND WILL PROVE THAT IS A LIE.
  FUCK YOU F*** YOU F*** YOU F*** YOU

  Just filed a better business bureau complaint.
  More to come.

  My goal is that your department all loses their jobs. You ****.

  YOU HAVE NOW MADE IT MY MISSION.
  CAN I HAVE YOUR NAME?
  

   

   

• Initial Complaint

  01/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered 4 king *********** on December 16, 2023 at 11:04am. Order #FCDE38F10B. I was given a tracking number **************************, 2 days later. I have since sent 3 other emails stating that I have recieved nothing and was told to wait ***** hours for the tracing number to update. My order says that it has not been picked up by **** yet. I want a full refund. After looking in to this business more, I regret making the purchase as this is clearly something that happens with them all the time. I DO NOT WANT these ***********, I just want a refund to my *****

  Business response

  01/10/2024

  Dear **************,

  It looks like there was an attempt to deliver the shipment to you which was refused.

  The shipment is now on it's way back to us and will be refunded as soon as we receive it.

  Please let us know if there is anything else we can assist you with.

  Customer response

  01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I was refunded the full amount paid.

  Sincerely,
  
  *************************

• Initial Complaint

  01/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an online order with this business, on their own website (Blissy.com) on 12/11/23. I received an email on 12/16 stating that my order is "on it's way" and given a **** tracking number. By 12/20 I had not received the package and the status of the tracking on **** website was only that the label had been created. It was not "on it's way" as the email from Blissy lead me to believe. I contacted Blissy about the status of the order, and they replied on 12/21 that my order "was on its way" and again provided a **** tracking #. Upon tracking, it only said "label created". The order was still NOT "on its way". I was subsequently contacted on 12/22 from Blissy customer service that one of the items in my order was on back order and would I like to substitute another color. My complaint is that Blissy intentionally mislead me with the status of my order 2 times (once on 12/16 and again on 12/21) when in fact they had not even fulfilled my order. Their reliance on automation makes them woefully negligent with both order accuracy and honest customer support. This company, based out of ********** is knowingly and repeatedly misleading customers which is in violation of CA consumer protection law.

  Business response

  01/05/2024

  Dear ********************,
  

  We are sorry for the delay in your order.  I see that a full refund was processed for you on 12/24/23.

  Please let us know if there is anything else we can assist you with.

  
  

• Initial Complaint

  12/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  It is my birthday today December 20th the are refusing to issue the birthday discount as i have signed up under a month before my birthday literally having no idea that was a policy i even sent in photo id proving my birthday

  Business response

  12/22/2023

  **************,

  You spoke to one of our representatives who applied the discount for you.

   

  Customer response

  12/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Blissy uses exceptionally deceptive business practices, and I would recommend people not shop there. Earlier this morning, I attempted to order 1 pillow from this company, and on submitting my order, I was prompted to click another button that said "submit your order." Unbeknownst to me, this button ADDED AN ADDITIONAL PILLOW TO MY ORDER, thereby doubling the price. This is very shady, and Blissy should be ashamed.

  Business response

  12/21/2023

  Dear ************

  Our website does not have the ability to add additional products on your behalf.  You were offered an additional pillowcase at a discounted rate which you accepted.  This acceptance is not done by us and it is clearly displayed on the page for you to either accept or deny.  You accepted the additional pillowcase at the discounted rate which is why it was added to your order.

  You contacted our support team and the additional pillowcase that you selected to add to your order was refunded and removed for your order.

  If there is anything else we can assist you with, please let us know.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ************************************************************************************** ******* order #I odered items on October 30 2023 I have sent a few emails to Blissy with not much luck in resolution.Tracking info has not been updated since the 10th of November Called postmaster in my area to check on shipping and she did not see any scans of any items with the post office. She will be sending info she tracked to us this week. I have emails with Blissy of our conversations if needed.

  Business response

  12/09/2023

  Dear *****************************,

  We're very sorry, it looks like the **** may have possibly lost your shipment.

  Customer response

  12/13/2023

   
  Complaint: 20893608
  
  I am rejecting this response because: Their unwillingness to work with me coming to a solution. They just kept saying the tracking will be updated in 24 to ********************************************* aside.
  
  Sincerely,
  
  ******************************************

  Business response

  12/16/2023

  Dear *****************************,

  You have filed a dispute for this transaction and we have responded to your credit card company as we are required to.

  Please let us know what other resolution you are looking for.

  Customer response

  12/18/2023

   
  Complaint: 20893608
  
  I am rejecting this response because: I want customers to know how customer service is with this company.  It is now a month and a half since my order and it took this complaint for a response from the company. I contacted many times and I was blown off with excuses. This could've been easily resolved if company worked with me.
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  11/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am emailing you personally to see if you can help me out. My wife, who loves her Blissy pillow case, asked me to see if I can get it repaired or replaced under warranty. I emailed Blissy customer service and was told because I purchased it from Hudsons Bay, there is no warranty support. Hudsons Bay, in ******, is a legitimate department store. This was purchased directly from Hudsons Bay and not a third-party. Even when she look up Hudsons Bay Blissy, you can see they off an almost complete product line. As you can imagine, I am a little let down by this. The pillow case was $100 and after four months of light use, its a bummer that the seams are coming apart. I am hoping you can help me out with this.Thank you!

  Business response

  12/09/2023

  ****************** has informed us that he requested the BBB to remove this complaint.

  Customer response

  12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 6, 2023 I ordered two silk pillowcases from Blissy in the amount of $164.92. I received the pillowcases in July, but Blissy claimed that I had ordered a total of six pillowcases. I never received the other four cases. I contacted Blissys customer service and explained my issue. ********************** claimed that four of the pillowcases had been sent to our old apartment address. I told them that I never received the items and that I had contacted apartment manager. The manager said that they had never received the items either. Blissy claimed that they had received delivery confirmation from the post office and refused to refund the $217.88 that had been charged to my PayPal account. I contacted PayPal but they said I would have to pursue reimbursement from Blissy. Blissy has refused to refund my money in spite of the fact that I never received the merchandise. I am requesting my payment be refunded.

  Business response

  11/09/2023

  Dear ****************,

  We're showing that you ordered a total of 4 Blissy's on 7/6/23 to the following address:

  ***********************
  

  ******************************************************************************************************* **       

  The **** is stating that the order was delivered as addressed.

  I see that you did a separate order as well on 7/6/23 for 2 Blissy's which was sent to the following address:

  ***********************
  
  25500 **********
  
  Apt 1824
  
  *********** ***** 78255

  We will go ahead and process a refund for the first order as a courtesy.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought 2 pillowcases in July 2022 (orders ****** and ******) for $65 each. They have both started tearing at the zipper (one in multiple spots) even though they have been washed exactly as instructed on their website and laid flat to dry. Theyve also been washed only once every 2 weeks vs the once a week they indicate in their care instructions. Their website says they last a lifetime. According to their customer service that is 1 year. I would never pay that much for these to only last 15 months. False advertising plus a product they dont stand behind. I reached out twice and was told sorry your order was over 12 months ago. Not a sorry our product didnt hold up. Ive never seen a company not stand by their product like this. Its obviously an issue reading through the BBB complaints about Blissy.

  Business response

  10/21/2023

  Dear ************,

  We're sorry to hear that.  We have a 60 day money back guarantee for all products.  It looks like your order was from over 1 year ago.

  I have processed a courtesy refund for you.

  Customer response

  10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me IF the refund is for BOTH pillowcases. I have yet to see a refund being processed.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩