ComplaintsforBlissy

• Initial Complaint

  09/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Regarding Order #******* placed August 27/23. Received advisement via emailfrom Blissy order was shipped on August 28/23. Tracking provided at that time showed shipped via DHL, showed expected delivery of September 13/23 . Yesterday, September 14, realized had not received. Checked tracking number Blissy provided. Tracking says order delivered on Sunday September 10/23 by INTELCOM. I have no idea what or who that is. All I know is dont have my order!! I am so angry!! Received nothing to advise anything was out for delivery on Sunday or that anything was delivered. Contacted Blissy via email, just told it was delivered. Responded, restated same as first email. Then Blissy stated would **************, would take 7 - 10 business days. And if I did not hear back from them, contact Blissy again. I replied not acceptable. They obviously do not care. What company thinks its acceptable to supposedly deliver to customers - where customers not advised by phone, text or email about a delivery. Or notify a delivery was made. And when delivery was never received, company blows off a customer.

  Business response

  10/12/2023

  Hi *****,

  
  We're sorry to hear about the issue you're experiencing with this order.

  The tracking number given to us by DHL is showing that the package was delivered which is why we have contacted them.

  In the meantime, I have processed a full refund for this order.

   

  Customer response

  10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After concluding my purchase online, the website asked me to tick a box of I wanted the site to retain my payment details for future purposes. I did not tick this box and completed the purchase of items I wanted. This, however, did not conclude the transaction and I was taken to another screen which offered another item for sale in a misleading way, and in trying to navigate away, the item was added to my purchase. There was no way to correct the order to what it has been on the site at that moment. I immediately emailed the support contact and had to wait 12 hours for a reply asking for additional information. I provided that and an hour and a half later I received the standard email confirming dispatch (I.e the moment my card would be charged) of all items - including the item which was added after the sale was concluded. I requested a refund and was advised I could return unwanted items, but that is inconvenience and expense for me. This is a very deceptive business practice and is unethical. How can you charge a card when you have been told not to retain the details by the card holder? Why cant you correct an order within 24 hours? That is cannot be lawful to trick people like this. The order #*******, please refund the $43.85 that you charged my credit card without my permission. Thank you.

  Business response

  09/16/2023

  Dear ********************,

  Our website does not have the ability to add items on your behalf to an order unless you the add the items to your cart and check-out with your payment details.

  As instructed in our email to you, please return the items that you do not want so that we can process a full refund for you.

  Customer response

  09/19/2023

   
  Complaint: 20517827
  
  I am rejecting this response because: after I completed my purchase, your website explicitly asked me whether I consented to you storing my payment details and I told you DID NOT consent. AFTER that step, a message flashed up offering an additional item for sale at a point where I reasonably believed the transaction has been concluded and was closed. That item was added to my order and my card was charged for it after I said no.  I did not give authorization for that. Please review your own process and stop this unethical practice. 
  
  Sincerely,
  
  *******************************

  Business response

  10/12/2023

  Hi *******,

  As previously stated, our website will not automatically process an order on your behalf.  You will need to consent for any additional orders.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered 4 white pillow cases from Blissy order number *******. Upon opening the boxes I found the pillow cases are not white. They are a cream/ivory colour and will not match any white bedding. I contacted Blissy who advised that their white pillowcases are not in fact white! I would never have ordered them if this was clear on their website so i have wasted both my time and money on these. Due to this Blissy error I have been mis-sold the product and I should not be out of pocket by having to pay for the return postage costs. Blissy have advised they only offer returns labels for US addresses and keep ignoring my emails asking for any returns costs I will therefore incur to be refunded. Tracked postage from ****** back to them (which they require) will be very expensive and I should not be liable for this.

  Business response

  09/16/2023

  Dear **********,

  We're sorry to hear that you are not satisfied with the color of your pillowcases.

  Please return your order to ** for a full refund.  You were not charged shipping for this order which is why return shipping charges are not covered under our return policy.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My daughter (*************************) purchased 2 queen ********************** pillowcases in November 2022 as a Christmas present. We followed all of the care instructions, but within 6 months I noticed both pillowcases were tearing at the zipper area. I emailed ********************** customer service and was told to send pictures. I did as requested and the response was they would give me 25% off another order. I asked a few more times for a complete refund but was refused. On a Wednesday, I contacted the corporate office and explained the situation and received the same response. I asked to speak to a manager/supervisor. I was told I would be contacted within ***** hours. It is now Tuesday of the following week and I have not heard from anyone. I am asking for a complete refund. I provided the order confirmation and number. **********************ORDER #****** Thank you!Hi ********. We want to give a heartfelt thank you from the ********************** team for shopping with us during this time. We're so grateful! We're getting your order ready to be shipped. We will notify you when it has been shipped.The amount of the order was $104.95 I am asking for a full refund.

  Business response

  09/16/2023

  Dear Ms. **********,

  We have a full 60 day money back guarantee on all shipments.  Our records show that your order was placed 9+ months ago.

  As a courtesy, I have processed a refund for your order.

  Customer response

  09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered from blissy on August 7th. They have sent me a couple different tracking numbers . All in which claims the package has been delivered . It was delivered somewhere else not even close to my home . I have contacted support many times with no resolve . This is a scam .

  Business response

  09/16/2023

  Dear ******************,

  Please see the tracking number below showing that the order was delivered to you:

  **************************************************************************

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Order was not submitted. I sent a request to cancel my order as soon as I got an email confirming my order which I never clicked the Submit order button. Date of transaction was July 28. Order # 3B4549859F I was browsing on their website as I was looking at the discount they were offering. I filled in my name and credit card number but when I was the total as $236. I decided not to submit my order and I clicked the back button to exit the order page. I received an email the next morning confirming the order and I replied back to ********************************** asking to cancel the order as I did not press the submit button. I sent a 2nd email again requesting them to cancel the order. I have attached the proof of the email. I received the order on Aug 2. I did not open the package. I called Blissy on Aug 3 and told the agent what happened as per above explanation. She said that they did not receive my 2 emails requesting to cancel the order. I do not really believe that!!!!! I was told that I would have to pay to return the shipment to their address in **********. The shipping label shows that it came from ********************* so why do I have to pay more shipping cost to return the order to ********** and not the ******* address? I live in ****** so it would be less money for me. I hope that this company does not trick people in this way as I am not very happy with what I was told by the agent. Can you please help in resolving this issue? Thank you very much, I really appreciate it.

  Business response

  09/02/2023

  Hi ******,

  Our records show that you ordered from ** on 7/28/23.  Please note, it is not possible for our website to process an order on your behalf.  An order is only able to be processed when you enter your credit card information, personal information, address information and click the button that clearly states "Process My Order".  If these steps are not taken, our website does not have the ability to process an order.

  I see that we provided you with return instructions to return your order as it had already shipped.  

  We have not received the return order yet.

  Regardless of that, I have processed a full refund for you.

  Please let us know if there is anything else that I can assist you with.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase Date: November 2022 I purchased 4 white, *****size silk pillowcases for about $400.00. All 4 pillocases tore along the zipper seam within 6 months of purchase. I contacted the company in July of 2023 requesting replacements. I could not locate my original receipt or order number. After a few emails back and forth they sent me 1 replacement pillowcase stating that it was a "courtesy" replacement and the rest could not be replaced because they were over a year old. I repeated that they were only 6 months old and requested a copy of my original invoice. I have not heard from them since. They still owe me 3 pillowcases or $300.00, whichever they prefer.

  Business response

  09/02/2023

  Hi *******,

  Your order was for a total of $197.88, not $400.

  The order was placed on 11/5/22 and you contacted us on 7/6/23, which is 8 months after the purchase.  We have a 60-day full refund policy for all shipments.  

  As a courtesy, a replacement was provided for you.  I am processing a full refund for you for this order.  Please return the replacement at your convenience if you are not satisfied with it.

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased two king size pillowcases from Blissy on Feb 6, 2023. I loved them s much that i purchased more for family members. A few months later, I removed my pillowcases from the washing machine (yes on gentle cycle always and never in the dryer), I was very disappointed to see the material pulled away from the zipper on one of the cases. I contacted Blissy on May 29th and reported the issue and they did send a replacement. On June 18th, my second case came apart as well at the zipper and contacted Blissy once again to which they indicated they ever only send out 1 replacement but when two are damaged and you cannot use them anymore, is just frustrating. These two pillow cases were purchased on Order C19172A680 on 02/06/23 therefore has not even lasted 4 months and I paid $178 for two pillow cases?

  Business response

  08/18/2023

  Dear ****************,

  Based on the photos you have attached, the pillowcase is not being washed properly.

  A refund has been processed for you.

  Customer response

  09/08/2023

   
  Complaint: 20385303
  
  I am rejecting this response because:
  The pillowcases were washed on delicate cycle (in a mesh bag) using the Woolite Delicate laundry soap and hung to dry 

  
  *************************************************

  Business response

  10/12/2023

  Hi ******,

  As the previous reply states, a full refund was processed for you.

  Please let us know if there is anything else we can assist you with.

  Customer response

  10/19/2023

   
  Complaint: 20385303
  
  I am rejecting this response because:

  company sent me one pillow case as a replacement not two. 
  
  *************************************************

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a ************************* from Blissy on May 27, 2023. It is order #*******. I did not open this one immediately, as I had purchased a pillowcase a few months earlier with no problem and did not need the new one right away. But, when I went to place this lavender pillowcase on my pillow, I was unable to use the zipper. The teeth of the zipper were not attached to the band on one side, thus rendering it useless. It is an obvious defect or flaw. I have not been able to use the pillowcase and contacted the company by email as soon as I saw this flaw. I received an automated reply then a response stating that they apologize for the issue, but they do their best to check items before shipping them. They asked me to send photos. I sent several. I then received a reply stating that it appears that I zipped the product and locked it, including a video for me to watch. I responded immediately to the reply (which I feel completely disregarded my issue). I included another close up photo to show that the zipper was not stuck, as they insinuated. It is completely detached from the fabric. The teeth have nothing to grip onto, rendering it completely useless. I have received no response to date, and the time for me to return is running out according to their policy. It is clear by my photos that the product has not been used. I wish I would have read these reviews before placing any orders with this company. I feel that my response was ghosted after I dismissed their claim that the zipper issue was my fault, and not a flaw in the product itself. Apparently they believe their products are infallible. I should not have to pay return shipping for an issue with quality control, which is their problem. I want a refund for this item and not a coupon code or discount for another product, as I will not be using or recommending this company or these products to anyone. I am attaching screenshots of all my correspondence with the company, including their replies.

  Business response

  08/18/2023

  ********************,

  Our records indicate that you spoke to one of our customer support representatives and a free replacement was sent to you already.

  Customer response

  09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order, ******* and the business said it was delivered, provided a tracking number but I never received the package. No one in the house accepted the package, so I think they delivered it somewhere else. They refuse to re-send it and they refuse to refund it. I already contacted the shipping company, but they haven't provided either a proof of delivery. I don't know what to do, and at this point, I just want a refund. Thanks,

  Business response

  07/22/2023

  Hi *******,

  Here is the tracking number for the order showing delivery:

  **************************************************************************

  I have processed a refund for you for this order.

  Customer response

  07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, they never delivered the package to my address, I never received the package and I doubt they delivered to my address, according to the delivery notes. I believe they sent it to somebody else, or something else was amiss. I accept the refund I requested, as they never delivered the product. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩