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Business Profile

Product Sales

The Ellen Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Product Sales.

Complaints

This profile includes complaints for The Ellen Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Ellen Shop has 3 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sister-***** passed away and we need to cancel her subscription at ellen degeneres gift box from the following website. ellenshop.com. I've tried to contact the company since we do not have her sign on credentials, but no one has responded. I would like the company to cancel the subscription for *********************, ************************************. and give us the notice in writing. Thank you

      Business Response

      Date: 12/17/2022

      Hi ****,

      The form of payment on file for the purchase has been refunded, and you should receive a confirmation email of the action. Refunds tend to take between three to five business days to appear back onto an account.

      Please let us know if we can do anything else. We are thinking of you during this time.

      Thank you,
      The ellenshop Team

      Customer Answer

      Date: 12/19/2022

      (The consumer indicated he/she ACCEPTED the response from the business.)
      Everything was resolved quickly. A refund was issued and the subscription was cancelled.
      Thank you

    • Initial Complaint

      Date:11/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a subscriber to the Kind box for several years. I moved in June of 2022 and have spent months trying to contact someone to change my address. You cannot directly call or contact anyone, you have to send a request for them to contact you. But they don't. I am so disappointed. I loved every box I ever received. I would like to cancel my subscription immediately. It's a shame that this corporation is ruining Ellen's reputation.

      Business Response

      Date: 12/01/2022

      Contact Name and Title: **** CX MANAGER
      Contact Email: **********************************
      Hi *********,

      We are so sorry to hear that you have had a hard time getting in touch with us. I understand your frustration, and we have reached out to you through another channel to update your address. We would like to make this right by sending you the winter box. Your satisfaction is important to our company, and we hope that you'll allow us to correct this mistake for you.

      Our apologies again.

      See Attachment/File: Screen Shot 2022-12-01 at 10.32.15 AM.png

      Customer Answer

      Date: 12/05/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      I would like my account cancelled.

      Business Response

      Date: 12/17/2022

      Hi *********,

      We can confirm that your subscription with ** has been canceled and refunded. You will not be charged for any future boxes.

      Our apologies again, and please let us know if we can assist you further.

      Thank you,
      The ellenshop Team

    • Initial Complaint

      Date:10/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of king size sheets August 31st by mistake. I returned the sheets and have yet to be refunded. I have sent over 10 emails with no response. Company has no actual phone number. Order #XXXXX Tracking # XXXX XXXX XXXX XXXX XXXX XX for return

      Business Response

      Date: 10/11/2022

      Business Response /* (1000, 5, 2022/10/11) */ Hello, Thank you for contacting The ***** Shop! Although we love ** by *****, unfortunately we are separate companies and our system is only able to assist with products directly purchased from ellenshop.com. We do apologize for the confusion! We have emailed their team directly with your contact information so that they can reach out to you and we've also linked their ********* **** page below for your convenience: *********************************** Again, we are so sorry for the inconvenience! Please let us know if you have any additional questions, we are happy to help! Thank you, ***** Shop ****************

    • Initial Complaint

      Date:10/01/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to the Ellen Be Kind Box as a gift for my wife. After a two year subscription, we decided to spend the money on something else. I tried to cancel in May, knowing my subscription was coming up in June. I have emailed the company 6 times and have received no response. The website posts "cancel anytime" but there is no option for that on the website. I would like a refund and to cancel the subscription. There is no phone number to contact anyone. I have also reported a "bug" on their website to the issue of not being able to cancel. Any help would be greatly appreciated.

      Business Response

      Date: 10/27/2022

      Consumer Response /* (2000, 9, 2022/10/23) */ Thank you BBB! After you addresses the issue with the Be Kind Box by Ellen, the company emailed me with a response. I gave them a deadline and asked for a refund. The company issued a full refund. I don't believe they would have responded to our many complaints without your help. It was a long 5 months until your involvement. I am very thankful for your assistance and appreciate all that your staff does to help consumers like me. Thank you again! ************

    • Initial Complaint

      Date:09/30/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 subscription to receive the quarterly Ellenbox. I am receiving 3 total boxes now and have payments of 209.84 and ***** and another ***** on my credit card. I have tried 4 times via customer service to talk/ email about this in the last month with no help.Terrible customer service. I want to cancel all future boxes of this. because

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, On August 19, 2022 I purchased a one year subscription BeKind Box with three additional items. The box arrived on September 24, 2022 ******** ********* and ***** the extra three items from the ***** Shop. I have attempted to question where my missing items were but have received absolutely zero contact. Out of respect for the customer I find this unacceptable and requested a refund. I've been ordering ***** products the past five years and feel that the customer service has become non-existent. Isn't it considered fraud when you charge someone for a product but never intend to give it to them. I have been trying to cancel the remainder of my subscription and get a refund for the missing items. It should be easy to pull up the computer and see it was never shipped. I am extremely disappointed because I loved most of the products I received in the past but it's too difficult to remain a loyal customer when the purveyor no longer cares about the service. I will continue to follow-up for my refund. Regards, ****** ****** Order #XXXXXX Email: ********************** *** last four ****

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 8, 2022/10/17) */ We are so sorry to hear you have had a less-than-amazing experience. A replacement order has been issued, and you should be receiving everything soon. Please let us know if you have questions; happy to help.

    • Initial Complaint

      Date:09/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: May 17, 2022 Paid:$54.99 For: Ellen BE KIND box,Quarterly May 17 - Aug 17, 2022 I never received the summer Be Kind box. I have proof I paid for it. I sent correspondence on July 28, received the response: ***** (BE KIND. by ellen box) "Jul 29, 2022, 5:29 PM PDT Hi ********, Thank you for your message and apologies for the delay in your Summer Box. We had an issue with the delivery of one of the products that delayed the production and shipment of the Summer box. This order has been placed and is awaiting fulfillment at our warehouse, we apologize again there was a delay. I can confirm this order is being packed now and should be out shortly You will receive a tracking notification as soon as it leaves our warehouse. Thank you and BE KIND!" I wrote in again on August 11 as I still had not received the box that I paid for. This time I received no response. I have written to customer service twice more and have received no response, no box, no tefund.

    • Initial Complaint

      Date:09/15/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You will see this is my 2nd complaint with The ***** ***** I worked with them after the 1st issue to close my account and cancel subscriptions. Although I have no account they have began to send me products and charge my account. I do not want their products, I have no account with them, I want a refund and I want all information they have for me deleted and removed so they stop doing this. I even have a new bank card since this with a new number and they are still somehow charging me through some apparent company named ******* Shown in shipping screenshot which is also no longer my current address. I believe the company is scamming or stealing money from people who hopefully don't notice the charge on their account. Please help.

    • Initial Complaint

      Date:09/05/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed in August for my every three month box and have not received it .I should receive 4 boxes a year and I have gotten maybe two boxes I have already e mail a request for a Cancellation. And now I have been billed for a box that I have not gotten so please send me my box that I have paid for and Cancel my order.

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed last year to Ellen's Be Kind box for a yearly subscription. I received all 4 boxes. Just last week I received an email stating thanks for shopping at the ellen shop and was billed ******* for another years subscription that I DID not order. Immediately I replied back to the email to please cancel the order and refund my money. An automatic was sent that they would get back to me in 24-48 hours. Its now the next week and The ***** shop has not gotten back to me even after sending multiple emails and filing a complaint on their website. None of the phone numbers listed for the ********* work including the one on your website.

    The Ellen Shop is NOT a BBB Accredited Business.

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