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Customer ReviewsforUpNest
31 Customer Reviews
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Review from Raveena C
1 star06/23/2024
Upnest does not give what it promises. You are paying for nothing. When signing up, I was told I'd receive seller name along with seller contact info. This is not always the case. On the off chance, I was provided seller contact info then they were either not looking to sell their homes and were surprised I had their information OR never called back/answered/responded. Additionally, I reached out to customer service several times to no avail. I was transferred to two managers who simply would not respond. I would call, leave a voicemail, and they would call back at odd hours. When I'd return their phone call, then they wouldn't answer. It wasn't until I'd email requesting a phone call would they say they've called me several times and IM the one they can't get ahold of. I've requested cancellation several times and they will not allow me to cancel. **************** is trash. The product is trash. This was a waste of time and money. I have received no solutions or help. UpNest is a money pit and worst of all, a scam.Review from Tony B
1 star04/28/2024
Up est does not get buyers/sellers. Ive bent assigned to scammers, other real estate agents properties, names that do not own the provided property, I could go on. Mostly no intent customers. Do not fall for this service.Review from Tom A
1 star04/10/2024
UPNEST and Realtor.*** are criminal. I called to cancel. I spoke to a manager who promised to cancel my account because I was not receiving any of the promised services such as qualified leads. I was told back in December that my account was cancelled. It is ***** and I still get billed and I still do not receive the services promised. I have called several times since and every time I am told I can't cancel my subscription even though I don't get qualified leads, which is what I paid to get. These companies are scams.Review from Thomas A
1 star12/14/2023
This is the worst company I have ever dealt with. I have called to get resolution for my issues several tiimes. It goes into voicemail managed by and AI and I never get a call back. Here are the issues with the company:1. It claims to give leads for qualified buyers and sellers. Anything but. I have not received one lead where a prospect was even remotely interested in buying or selling a home, let alone qualified.2. Witholding information: *********** does not provide information to contact the buyer or seller. I have gotten "Leads" where it is a name only without a phone number, email, or address.3. *********** claims to support realtors, but in fact is trying to push discount and cut-rate no support practices instead of supporting agents that provide full service support to their clients. Its model is similar to ******** Airlines, promise discounted rates and then nickle and dime clients for every little service. Good agents will stay far away from this type of model, but it ***** people in by the promise of a discounted fee. I think this borders on unethical.4. In a business where time is critical, the company refuses to text when a lead comes in, instead only emailing. Not that it mattered, like I said, I only receive about 2 "leads" a month and they are not qualified and they don't have contact information. One lead I did actually receive an address so went to door knock only to find out that no such peson lived at that address and they had no intention to sell their home.5. If I could have given this company 0 stars, I would have. I am stuck in a year long contract without any ability to get out of it or get resolution for any of these issues. STAY AWAY FROM UPNEST!Review from Rachelle K
5 stars07/19/2023
Great resource to sell and purchase our home! Was able to coordinate both agents for a smooth process.Review from Jeri P
5 stars06/08/2023
Great source to find local realtors. The profiles and details on the realtor are much more informative than on any other website.Review from Estela L
5 stars06/06/2023
We recently sold our house in ******, **. We are lucky and grateful to have *************************** as our realtor. We met ***** through UpNest. She was one of the agents shortlisted for ** when we asked for agent referrals. We chose her over 10 other agents and we couldnt be happier with our choice. She is very knowledgeable and guided ** through the selling process every step of the way. Shes firm but not pushy. She explained to us comparatives so we can come up with the right asking price and proper timing. Shes very hands on in getting our house ready for selling - from landscaping, staging, and at one point she was wiping our stairs and walls! Its obvious that she knows and loves what shes doing. She does it with her personal touches that just made ** confident and less stressed as we thought we would.We recommend ***** to friends, family, anyone in a heart beat!Review from Roger P
5 stars03/19/2023
Upnest helped us find a great agent. Everything went extremely well despite the anxiety a big move like ours entailed.Review from Ashley M
1 star02/18/2023
I was matched with a realtor that was not helpful to me. I informed Upnest on several occasions and there did not seem to be anything they could or would do. I was promised $150 Amazon gift card from Upnest, at closing, and it never came. I followed up several times. You will save money with Upnest, but its not all about a little money. When buying/selling, youd like to have ****************** from a realtor. I do not recommend Upnest. The concept is great, but from someone who bought through Upnest, it did not work well at all for me. Rather, my purchase was way more stressful than it should have been.UpNest Response
03/28/2023
Spoke with client and assisted with survey receipt issues; did verify customer successfully received and was able to claim reward.Review from Sonja H
5 stars01/30/2023
I used UpNest to find a house in ************** and found ***************************, an upNest agent. Her promise of a percentage if her commission and there were no problems with the closing or receiving my rebate.
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