Complaints

This profile includes complaints for ASAP Tickets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ASAP Tickets

  Burlingame, CA 94010

  
• 

  International Travel Network

  45 Randolph Road Silver Spring, MD 20904

• 

  International Travel Network

  45 Randolph Rd Silver Spring, MD 20904

• 

  International Travel Network

  45 Randolph Road Silver Spring, MD 20904

• 

  International Travel Network

  45 Randolph Rd Silver Spring, MD 20904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In looking for reasonably priced airfare for a trip to *****, on January 14, 2025, I got online and stumbled on ASAP Tickets. They advertise themselves as an inexpensive alternative for intercontinental travel. I needed airfare for my wife and I from ***** to ******, ***** where we are taking a cruise around ***** and returning to ***** from ****. I was on the phone with a man named ****** who directed my wife, ***** and I to a link that showed exactly what he was proposing for our airfare needs. The link showed green checked boxes next to fully refundable, fully insured tickets as well as seat selection, checked bags, carry-on bags, taxes and fees all included in the price.We were very pleased and tipped Nilesh over and above recommended amounts. ****** found better flights and asked if they would work. I agreed, but didnt know that the dates would not get us to our cruise on time. 2 days later, I caught the mistake and asked ****** to make appropriate changes. It is important to note that the travel is not until August and September and we were promised fully refundable tickets. When I requested travel date changes, ****** denied he sold us fully refundable and insured tickets and immediately started to add change and cancellation fees. I have had numerous communications with members of the **** customer service team who continue to deny the status of our tickets and keep asking for more money to cancel or make changes to the flights.I notified Chase immediately, cancelled our credit card, and disputed the transactions. Since then, I have come to find that **** has had numerous complaints and issues similar to mine. I am notifying BBB and have already contacted the Florida State ******************************** the *** fraud division, US ***** of *************************************** Fodors, Trip Advisor, and others to report our experiences. It is my sincere hope that I can receive a full refund for my tickets.Sincerely,***** ****

  

  Business Response

  Date: 03/07/2025

  Esteemed Bureau,

  Thank you for sharing this complaint with us.

  We have noticed there is no confirmation number in the complaint, and we were also not able to locate any related to the email address indicated in this feedback.

  We have sent an email to the client asking for additional information and are waiting for his response.

  Kind regards,
  Yegor.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23019095
  
  I am rejecting this response because:

  From: ***** **** <****************************************************************>

  Sent: Monday, March 10, 2025 8:50 AM

  To: info <**********************************************************************************************>

  Subject: Complaint 23019095

   

  As requested, here is the confirmation number I received from ASAP Tickets T0R6H0. Also, I have had numerous correspondences from the email used in all my communications with ASAP and the BBB:

  ****************************************************************.

  Please let me know if there is any additional information I can provide.

  Regards,

  ***** ****

  
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 03/19/2025

  Complaint 23019095
  Hi Pat,

  I haven't heard anything from ASAP tickets - other than they said they couldn't reach my email. Nine different people within **** have emailed me previously at this address, so it seems a bit far-fetched.

  I am asking for a full refund because this company refuses to acknowledge dubious tactics used by their salesperson. While on the phone with their agent, my wife and I were told to go online to an IP address that contained a detailed description of what I would be purchasing: Fully reimbursable, fully-insured airfare - including seat selection, carry-on bags, checked luggage, taxes - everything.

  I am sending you an additional document that was part of my correspondence with ASAP. I was unable to add this online.

  PLEASE help us, ***!

  Many Thanks!!

  ***** ****

   

   

  

  Business Response

  Date: 03/31/2025

  Esteemed Bureau
  Good day!

  We received the dispute customer opened with the bank and replied with the supporting documents. The disputes are closed in agency's favor and the client was informed of the fact. 
  Travel agency informed the client that the tickets he purchased with us are refundable against airline penalty fee of $300.0 and exchangeable against airline penalty fee of $300.00.
  Travel agency send the client 7 emails offering assistance and no response was received from client. 

  Thank you.
  Special Services Department. 

  Customer Answer

  Date: 04/01/2025

  From: ***** **** <******************************>
  Sent: Tuesday, April 1, 2025 10:46 AM
  To: ************************************************************************************* Subject: ASAP Tickets Complaint 23019095

   

  Hi Pat,

  I have two quotes from ASAP that state I am eligible for a refund after penalty fees are applied. I copied you on this correspondence as part of my complaint.

  All I am asking is for the refund ASAP has already told me I can get after penalties.

  Can you please address this with ASAP?

  Many Thanks!

  ***** ****

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience! ************* TACTICS!! Was quoted $3500 for a flight and my friend who made the reservation paid $9.99 to have the reservation held for 24 hours. When I called (within the 24 hours) I was told that the flight had gone up by $11...OK...I proceeded and gave them my credit card. Was then put on hold, and subsequently told the flight was now $4400 (rounding numbers to make my point). We had done price comparisons with multiple companies and refused the their options due to the $3500 we were initially quoted by ****. The **** *** told me that the reservation they were "holding" was a guarantee that we would have a seat on the plane it was no guarantee of price or of "class" of service....guess they can find a space somewhere on the plane and for who knows what price....SCAM...SCAM...SCAM

  

  Business Response

  Date: 03/05/2025

  Esteemed Bureau,
  
  Greetings!
  
  Thank you for bringing this matter to our attention.
  
  We are currently awaiting confirmation from the customer regarding the purchase of the $9.99 fare lock, which secured the price for 24 hours. If we confirm that the customer did contact us within this ******* window and was informed that the price had increased, we will take prompt action to resolve the issue.
  
  At this time, no proof has been provided to substantiate the customer's claims.
  
  Thank you,
  Best regards

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased tickets to go to the *********** to this agency last Oct of 2024. the date of departure was Jan 9th of 2025. Unfortunately my husband suffered a major stroke and was paralyzed right side of his body. We then notified the agency with doctors note and we also purchased a travel insurance for this trip. They gave us a hard time and only refund my husband ( ******* ***********) ticket for $1144.26 on Jan 27 2025. I asked them what about for my ticket? This is when they gave me the round a round and keep telling me that the refund is on way. I called them several times and I'm not getting anywhere. We paid a total of $2782.84 including travel insurance. My ticket number is *************

  

  Business Response

  Date: 03/12/2025

  Dear Esteemed Bureau,
  
  Greetings!
  
  Thank you for bringing this matter to our attention.
  
  According to our records, the full refundminus the non-refundable taxwas approved by the carrier exclusively for the passenger who, unfortunately, suffered a stroke. This decision was made solely by the airline, *******, and not by our travel agency.
  
  For PAGDANGANAN ******* ********, the refund is subject to the applicable fare rules. The refund conditions have been communicated to the customer, and we are currently awaiting her response regarding the offered refund amount.

  Thank you,
  Best regards

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket try calling back within 24 hours to cancel. Could not reach anybody my agent nor customer service. **************** did not the phone until the 18th ticket was purchased on the 16th. Therefore, they will not accept the cancellation. We're working on trying to find the call logs,but nobody answered the phone. When they did answer it, it was two days later. I kept calling even new agents. They were transferred me to my agent or customer service which nobody answered.

  

  Business Response

  Date: 03/04/2025

  Dear Better Business Bureau,
  
  Thank you for bringing this issue to our attention.
  
  After reviewing our records, we found that no cancellation request was made within the 24-hour grace ******* Since the cancellation was not requested, the cancellation/exchange policy has been communicated to the customer, in line with the airline's terms and conditions under which the tickets were issued.
  
  Although the tickets are non-refundable, the customer has the option to re-issue their booking for alternative travel dates before the scheduled departure, subject to a fee of $135.00, plus any price difference.
  
  If you require any further information, please don't hesitate to let us know.
  
  Thank you.

• Initial Complaint

  Date:03/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning on February 18th I received constant calls from ASAP Tickets (9 calls on 2/18 in the space of 3 hours) and then 3-4 calls daily plus texts daily asking me to buy plane tickets I never requested. This is harassment. Please stop.

  

  Business Response

  Date: 03/02/2025

  Esteemed Bureau,
  
  We have investigated this complaint from our side.
  We have requested for the client contacts to be removed from the system so he would not receive any further notifications or calls. 
  If there is any issue with the provided resolution, we suggest the Customer to either reply to this ******************** complaint, or reply to the email sent by "***************************************************************" in order to have the issue further evaluated. 
  
  Thank you.
  Kind Regards
  Rarity 

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket by phone from ASAP tickets. I paid $922.84 which included the ticket price the insurance and a tip for the sales person. Approximately a month later, they contacted me and told me that my flight has been canceled and they are unable to get me a similar flight. I waited over a week for a solution because all my business meetings in ***** would be affected with this change. After several calls and emails I am Finally told that the best solution is to cancel and refund my ticket. At this point, I have to look for a new ticket and pay a lot more because so much time has passed. Not only they should refund the full amount, but they should give me an additional compensation so that I can secure a new ticket. If I bought a ticket without insurance, they would not pay me back my money if I canceled the trip. But the airline and agency can cancel the trip and not pay a compensation for the suffering they have caused??? That is not fair at all. So finally, I received an email indicating that the agency can refund me the original payment for the ticket minus the insurance and tip that I paid. This is completely unfair. I did not cancel the ticket nor wanted to cancel the ticket. They did. I require the full amount refunded to me as soon as possible so that I can purchase another ticket. As a matter of fact, they have to provide it compensation for pain and suffering. Please help! I dont have much time or extra money to find a replacement ticket. Thank you so much.

  

  Business Response

  Date: 03/02/2025

  Dear Esteemed Bureau
  
  
  Greetings,
  The complaint has been forwarded to the **************** agent.
  The agent will contact the customer to explain the available options within 5 business days.
  If the provided options will not be acceptable, we suggest the customer to either reply to this ******************** complaint, or to send an email to ****************************************************************, in order to have the issue further evaluated. 
  Nevertheless we're continuously working on reviewing all the requests as we're fully committed to assist every customer in these difficult times.
  
  
  Thank you.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I made it VERY clear that we were not booking tickets unless we were provided with comfort seats for our outgoing flight. The sales representative ***** ensured that he spoke to a *** representative and all was taken care which was a complete lie. We are here 6 weeks later and still no seats! ***** pushed the sale of the Dreampass with promises of immediate price adjustments if the ticket prices dropped up until the day of travel to only later find out from ASAP tickets customer service department that this is only good for 24 hours post booking! This was 100% not disclosed at the time of booking. NOW *** offering even better tickets that are $1200 cheaper and nothing can be done about this but some pathetic $100 credit ***** claims he can get me with ASAP travel. He is selling innocent customers product he doesnt even know about himself to make a quick and unethical sale. Third, ***** also promised our Amex would be refunded $100 7 days post Dreampass activation which again never happened. ***** was 100% fraudulent along with ASAP tickets. He uses slimy bait and switch tactics to make a sale and then becomes totally unresponsive! Using my **************** the full amount that was paid on 1/17/25 in the amount of $5,500.75.***** suspiciously made me book our four tickets in two different transactions:$2639 Record locator for ASAP tickets: NRJVDD $2760 Record locator for ASAP tickets: QL26JT I should have followed my better judgment and stopped the booking right then and there but his pushy salesman tactics won me over and I unfortunately booked. It is very sad that such an enjoyable thing like planning a family vacation we have been looking forward to for years has been robbed of us. Now I am dealing with their *************************** with a man named ******** who also is doing the same exact thing as *****! Not responding and not fixing all of the issues listed.

  

  Business Response

  Date: 02/27/2025

  Esteemed Bureau,
  
  We came towards an amicable resolution with the customer, compensating them in accordance with the applicable policies and the circumstances of their case.
  Our company remains committed to fair and transparent service, ensuring that all transactions adhere to the agreed-upon terms.
  
  Should you require any further documentation or clarification, please feel free to reach out.
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 1/24/25 I TOOK A FLIGHT FROM ** TO ********* NC IN THIS RESERVATION I PAID AN ADDITIONAL FEE OF $110.00 FOR A RENTAL CAR.ONCE IN ********* AND ATTEMPTED TO PICK UP CAR, I WAS TOLD BY SIXT CAR RENTAL, THAT I WOULD HAVE TO LEAVE $200.00 DEPOSIT PRIOR TO TAKING THE CAR THIS WAS NOT MENTIONED AT THE TIME OF MAKING RESERVATION, THEREFORE I WAS UNABLE TO GET THE CAR, I HAD A FAMILY MEMBER TO COME GET ME FROM AIRPORT.ONCE BACK IN ********, I CALL THE ** **** MR. ******** PH# ************ REQUESTING ANSWERS AS TO WHY WASN'T I TOLD ABOUT THIS $200.00?? AND SINCE I PAID $110.00 FOR A CAR I WAS NOT ABLE TO DRIVE, I NOW WOULD LIKE TO GET A REFUND IN THE ABOVE AMOUNT, MR ******** TRANSFERRED ME TO 7 DIFFRENT DEPARTMENTS ON SEPERATE DAYS ASSURING ME THAT MY MONEY WILL BE REIMBURSTFROM 1/26/25 TIL THIS PRESET DAY MR. ******** ALONG WITH THE OTHER **** STOPPED ANSWERING THE PHONE.COMPLAINT NUMBER ********/ ******* THEREFORE I HAD NO OTHER CHOICE BUT TO CONTACT BBB THANK YOU

  

  Business Response

  Date: 02/20/2025

  Esteemed Bureau.
  Thank you for bringing this matter to our attention.

  
  We have thoroughly investigated the issue raised by the customer regarding the car rental reservation.
  Upon review, we found that requesting a deposit is standard procedure for rental services. 
  Furthermore, the requirement for the deposit was clearly communicated to the customer in the confirmation
  email they received upon booking the car rental. 
  
  As a result, we do not find any mistakes or oversights on our part. Unfortunately, since the customer
  was appropriately informed about the terms, we cannot be held responsible for the loss of the reservation.
  
  Additionally, we made an attempt to secure a refund from the car rental company as an exception.
  However, this request was unfortunately rejected by the rental service.
  
  We hope this clarifies the situation, and we are happy to provide any further information if needed. 
  
  Thank you for your understanding.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22959021
  
  I am rejecting this response because:

  please!!! im hoping it will be forward to the right department that can  give me

  answers!! this complaint has been forward for the second or third time and

  ends up back with customer service of ASAp telling me something that doesn't make

  any sense!!!  ASAP is a large behind the scene making millions of dollars, one of ASAP CS 

  got caught swindling monies from a customer (me) so why dont they just reimburse my $110.00

  and call it even!!!   aside from me never doing busiess with them again!!!

   

  thank you

  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 03/31/2025

  Esteemed Bureau,
  Thank you for bringing this matter to our attention.
  
  We would like to clarify that we have been in contact with the passenger and explained that the penalty for the refund is USD 200, and the car rental charge was USD 104.26.
  
  As the penalty is higher than the value of the car rental, there is no refundable amount left.
  
  We would also like to emphasize that these are not our rules, and we are not holding the passengers funds.

  This is the policy of the rental car company, and we are unable to process a refund as the funds remain with them.
  
  Additionally, we would like to mention once again that we have already requested an exception, which unfortunately was rejected.
  

  Thank you. 

  Customer Answer

  Date: 04/11/2025

  First let me ask this question am I in communication with ASAP  of BBB during these back and forward emails?

   

   If you are speaking on behalf of BBB,  it appears you are repeating to me the same  exact nonsense  ASAP  is telling you!!!!

   

  and you disregarding there's another side

   The right  side. 

   

  2/23/25 my reservations included a rental car for the price $110.00 during the process of making reservations there was never anythine mentioned 

  About this  $200.00!!! I made it pacifically clear to ******** (the *** who made reservations) I would need a rental , one of  your most inexpensive rental, he replied " no worries I got you. Still he speaks nothing snout no $200.00!!!!

   

   first time I learned of $200 was when I got to NC!!!! The car rental man  told me whoever made reservations was the one who responsibility to go over it with me and if he didn't, there was motive  why he didn't!!!

   

  So because I didn't have the 200.00  therefore my $110.00 have to be taken from me ?? 

   

  Earlier you mentioned the rental *** said these are  car rental policy? 

   That's not true because I spoke  with rental car gentleman when I got back to NY and we both agreed to do a 3-way with socenson who also agreed but declined the call when me and car rental attempt to call twice when Socenson would not answer his phone to do a 3-way conversation with mex and rental man 

   

  Isnt BBB suppose to look into the matter and get the full understanding and if there's no satisfaction on either  side, then you escalate the matter to the next level of command 

   

  Again I will continue to seek out someone who can handle this matter of truth

   

   

   

  Thank you

   

  

  Business Response

  Date: 04/14/2025

  Esteemed Bureau,
  Thank you for bringing this matter to our attention.
  
  We would like to reiterate to the customer that these are standard policies of the car rental company, and it is not our responsibility if the customer did not review or comply with their terms.
  
  Additionally, we would like to clarify that the rental policy was provided to the customer from the outset. It was their responsibility to review and adhere to the conditions stated.
  For reference, please find attached a copy of the policy, which clearly specifies that a deposit is required.
  
  Furthermore, we made an effort to request a refund on the customer's behalf. Unfortunately, this request was declined, as the applicable penalties exceeded the amount paid for the service.
  
  Therefore, the customer was assisted appropriately from our side, and we regret to inform you that a refund is not possible, as per the car rental company's policy.
  
  Should you require any additional information or documentation, please do not hesitate to contact us.
  
  Thank you.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday a ****** booked my ticket through ******** to ***** via ******, i told her my preference that i need to go ***** before 20th she booked my ticket in 2400 later i talked with another agent of your company he said you need e **** if you are going through ****** and he advised me to change my flight and it costs me more 1100 dollars so for a ticket i paid double charges around 3500 $. This company took my all the saving which i really in need. My all saving is gone, i need my money back from this company no one is answering the call or responding my emails, if you do something or return my money then fine otherwise i will also go to the labour court and will make sure these types of fraud companies will be shut down forever. I wont let my money waste like this. This company gave me mental torcher and harassment and forced me to pay more and more and My health got affected also. This company takes innocents people money in bunch of dollars and becomes a nightmare for everybody.

  

  Business Response

  Date: 02/16/2025

  Dear Esteemed Bureau
  
  
  Greetings,
  The complaint has been forwarded to the **************** team.
  The agent will contact the customer to explain the available options within 5 business days.
  If the provided options will not be acceptable, we suggest the customer to either reply to this ******************** complaint, or to send an email to ****************************************************************, in order to have the issue further evaluated. 
  Nevertheless we're continuously working on reviewing all the requests as we're fully committed to assist every customer in these difficult times.
  
  
  Thank you.

  Customer Answer

  Date: 02/16/2025

   complaint ID ********, and don't find any resolution which is satisfactory to me. i need help to get my money back.

   

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/2024 i called **** to buy ticket from ************ to *****, ******* for my daughter ********* ***. I spoke with Crepto. He talked me into buying 3 different Tickets,: one from ************ to ********, one from ******** to ***** and back to ******** and another one from ******** to ************. I told him that I was not comfortable with that arrangements .. He assured me that they have a standby assistance to get her on another flight not to miss her next flight. He gave me his direct number for assurance. He asked me to buy travel insurance for the trip as well. So I did as he said. On 11/4/24 and 11/7/24 got an email asking me to accept a flight change from ************ to ******** and i called Crepto immediately and asked me not to accept the requests. My daughter got to the airport 2 hours and 30 minutes before the scheduled boarding on 11/17/24. I received another email notification of flight change. I called Crepto (ASAP Tickets) and told him about the email. He looked at it and transferred me to **** customer service. I asked the person if I should just let my daughter go back home because there was no way she would meet up with the next flight time. The **************** insisted that I should let her board and I should call back as soon as she landed in ********. I called Crepto back and asked him if I should ask my daughter to go back home. I told him I don't know anyone in ******** and I wouldn't want my daughter be stranded in ********. He also asked me to let her board to ********. As soon as my daughter landed in ******** I called the asap ****** service and I was told that we needed to void the ticket and buy another one. I was told that I would added some amount. I followed their instructions just to get my daughter on her way. Then I was transferred to another line. No answer for 46 minutes. Crepto didn't answer, too. I had to buy emergency ticket for my daughter back to home. **** messaged in January but refuse to refund my money .

  

  Business Response

  Date: 02/21/2025

  Esteemed Bureau,
  
  Greetings!

  Thank you for bringing this issue to our attention.
  
  We have thoroughly reviewed the case and found that the customer made three separate bookings through our agency. One booking was fully utilized, while another was refunded in line with the fare rules, with refund penalties applied. The third booking was also refunded, and for both refunded bookings, vouchers were issued.

  If the customer prefers, we can cancel the vouchers and process a monetary refund to his credit card.
  
  We have informed the customer of this solution and are currently awaiting his response.
  
  Thank you for your attention to this matter.

  Best regards