Customer ReviewsforLeaders

Very similar to others you will read here. I was told if I sign a 3 year agreement, my rates wouldn't go up. After about 4 months, I received a letter about a rate increase. I called my sales person. No one answered the phone and it didn't go to voicemail. I called customer service and they said they would have someone call me back. No one called back. I called two more times to also complain about having to pay the early termination fee. I was told it couldn't be waived. I said I want to cancel anyway. After being given the runaround, I said I just want to cancel. They said they would email a form I had to fill out to cancel. The email didn't show up, so I called back. This time it showed up. The form wants you to verify your identity. I followed the instructions and it said it couldn't verify and asked if I wanted to try again. I tried a second time- same situation. I called them again. I am now on hold with the company. This is the second processing company I have used. The first one was quick and easy to cancel. Who knows I may go back to them. I have spent hours try to cancel with this company with no luck. You read and and hear about companies doing this, but if you have to go through, it is totally a waste of your time. I wish I had read these reviews before I signed up with them. Hopefully the BBB will resolve this including not having to pay the early termination fee. Time will tell. So right now after being on hold for 27 minutes, I supposedly get a different department to start the runaround again. I told them goodbye, and I'm hoping the BBB can resolve it for me. I have several attorneys for customers. I will be consulting them also. Please somebody, let me out of this nightmare.

This is a review from : Boca Chica Gold Silver Diamond Exchange . I'm extremely dissatisfied with their service. They didn't send in my money they hold that's owed to me . They probably won't either . They told me that they were sending me a mail in postal ticket so I can send in the 2 card readers and that hasn't happened yet . Now wondering what I can do . I don't see how they are accredited by BBB .

If I could give zero stars I would. I was charged $70-$90 a month for "lack of PCI compliance", the entirety of my time using my account. I called and ran the PCI scan any time I received an email. I would sometimes be told it needs to be run monthly, bi-monthly, every 6 months.. no rhyme or reason but I did it every time. I only just realized it now that I'm attempting to close said account. Thousand of dollars stolen from me.

I certainly wish I had read these reviews last year when I was contacted by a charismatic sales person extolling all the virtues of Leaders. That was the first and last positive interaction with Leaders. Last September (22) I called the number that was required for PCI Compliance for our small gallery, CATSKILL CREATIVE ART. I got a totally inept employee who kept me on the phone for an incredibly long time trying to figure out what to do. After all that frustration she assured me that the process was complete and we were compliant. After that we were charged PCI non-compliance fees for 5 consecutive months. At the risk of being tedious I won't recount the MANY frustrating calls I made to 'customer service' explaining that I was under the impression that to my knowledge we had our compliance and if not it was the fault of the untrained person who assured me we were compliant. I asked countless times for a supervisor/manager and was denied after holding on for what seemed like an eternity. I then asked who was the CEO and they said they couldn't tell me that. FINALLY I was told that I would only be refunded 2 of the fees which of course were the lesser of the 5 charges. I did receive the 2 fees of $59.95 but they refused to refund the 3 charges of $89.05. I did obtain the name of the owner of the company, Michael Wolfe and I wrote to him personally. No surprise, my letter was completely ignored. I've waited a month to hear from them... nothing. We are owed $269.85 and I am not going to give up even if I have to go to court. Leaders is the worst example of good business practices that I have ever dealt with! -5!

We started using Leaders, The Merchant Services Company in May-2021. In those 2 years our account has been under “REVIEW” twice and credit card charges were blocked from being deposited into our bank account. The company that is in charge of the “REVIEW” is called PaySafe Group. The current “REVIEW” started on April 10, 2023 and is ongoing. We have not had any credit card charges deposited into our bank account since the “REVIEW” started. We did not know our account was under review until May 4th, 2023 which was 25 days after the review started. We learned about the “REVIEW” when we received an email from PaySafe Group requesting documentation, which we forwarded on May 5th, 2023. We was told on May 8th the review was complete and the money would be deposited into our account. On May 16th, 2023 We contacted PaySafe Group because the money was still not deposited into our bank account. I spoke to someone named Steve that worked at PaySafe Group (he refused to give me his last name) and was told that my account was still under review and our company would need to forward 3 months of bank statements. When I complained that our money had already been held up for 36 days S**** told me that our company was a liability to Leaders and that PaySafe could hold our funds for up to 6 months. During my conversation with S**** he was curt, rude and unprofessional. The trend that I notice with PaySafe Group is they tell you the review will only take a couple of days and request documentation. When the couple of day has expired PaySafe Group will request more documentation. In this manner PaySafe Group drags the “REVIEW” process out making it take longer than expected. The process could take could take days, weeks or months. When you deal with PaySafe Group expect to be lied to by their employees. Any company dealing with PaySafe Group should expect to as treated as though you are guilty until proven innocent.

Do not do business with this company. They were very good with the sales pitch. After three months, starting with a "non-compliance" fee that were never told about. No phone call, no email. i began paying closer attention to the statements and found the fee of about $60.00 per month. Called customer service to see what this pertained to and was informed that this was a mandatory fee from PCI Did the questionnaire and requested a refund of at least part of the funds. Nothing has happened. Called the sales rep who assured me that this would be taken care of.....and nothing. No phone call back, no email, nothing. As a small business owner, having close to $600 stolen is a big shock. I would leave a zero star review if I could.