Reviews

Review Details

• Review fromKarolyn M

  Date: 10/06/2024

  1 star

  Karolyn M

  Date: 10/06/2024

  When I initially spoke with M****** "******" ******** of Leaders Merchant Services back on 3/13/24, he seemed to extremely helpful, kind, professional and knowledgeable - boy, was I wrong. The initial monthly fees that were initially communicated with me as a small business customer service company were minimal (approx. $15-$22/month), however, that all changed a month afterward and I began receiving deductions of $140 from my business checking account. I was livid, to say the least. When I contacted Mr. Phillips via email on 8/29/24, he said he was on vacation and would get back. He then responded with an email absconding him of all responsibility and to contact customer service with any questions I may have. I felt violated and bamboozled. Since that time, I have emailed and called him numerous times to get a response, and he has ignored every one of my messages. However, I've been trying to get a refund of the monies deducted from my account wrongfully. It's been over $320, and I am not a happy camper right now. As a matter of fact, when I contacted their main offices both on 9/16/24 and 10/1/24, they said that they won't be refunding any of my money. What?!!!! I have no activity on my account. My message to the CEO of Leaders Merchant Services, T*** *****: Sir, you are running a dirty business. How can you or any of your team sleep well at night knowing that you are fraudulently conducting business with innocent and hardworking business owners? Shame on you! Your business and your team are not operating in integrity. You're quick to take money from others but not quick to make things right. As a customer service coach, this is what I talk and teach - the business practices of businesses and exceptional customer service delivery. This company is a scam, and I am willing to take this as far as it needs to go to get justice not only for myself, but for countless others who have been deceived. Leaders Merchant Services, get yourself together. This is not good.
  

  Leaders

  Date: 10/11/2024

  Thank you for bringing your concerns to our attention. According to our records, the debits you mentioned are the month-end fees for two accounts. To close these accounts, please complete and submit our closure request form, signed by the authorized account holder. While the fees were correctly applied, we will waive the outstanding balance and provide a refund as courtesy once the accounts are closed. For further assistance, please reach out to our Customer Service team.

  Thank you, 

  Leaders 

• Review fromOnar C

  Date: 09/07/2024

  1 star

  Onar C

  Date: 09/07/2024

  This business is a scam. On the review, it says that the complaint was processed in the payments has been process. That is a lie. This business is a scam. Do not make a mistake and get this business for your business. You’ll be sorry they still have my money. They will not release it for 180 days. That’s what they say, but I doubt it. I’m afraid I’m going to have to get a lawyer if you do not wanna go through this do not use this company for nothing.
  

  Leaders

  Date: 09/09/2024

  We appreciate the chance to address your concerns. Due to complications with the processing activities, we have informed the merchant that funds will be held for 180 days, which may be adjusted for any chargebacks incurred.
  
  Thank you,
  Leaders

• Review fromOmar C

  Date: 08/19/2024

  1 star

  Omar C

  Date: 08/19/2024

  The first payment I got using this company was hold for fraud review they asked me for several things of my company to release the funds. One of the things were three months of statements from my bank account as soon as I sent that out to him, I started getting, unrecognized charges to my bank account. Be careful do not use this company.
  

  Leaders

  Date: 08/21/2024

  Thank you for allowing us to address your concerns. Our records show that transactions have been processed, and the qualifying rate is applied at the time of each batch settlement. Please note that the full rate and fees will be charged at the end of the month. Should you have any questions, do not hesitate to contact our Customer Service Team.
  
  Thank you,

  Leaders 

• Review fromDan V

  Date: 07/24/2024

  1 star
  Very similar to others you will read here. I was told if I sign a 3 year agreement, my rates wouldn't go up. After about 4 months, I received a letter about a rate increase. I called my sales person. No one answered the phone and it didn't go to voicemail. I called customer service and they said they would have someone call me back. No one called back. I called two more times to also complain about having to pay the early termination fee. I was told it couldn't be waived. I said I want to cancel anyway. After being given the runaround, I said I just want to cancel. They said they would email a form I had to fill out to cancel. The email didn't show up, so I called back. This time it showed up. The form wants you to verify your identity. I followed the instructions and it said it couldn't verify and asked if I wanted to try again. I tried a second time- same situation. I called them again. I am now on hold with the company. This is the second processing company I have used. The first one was quick and easy to cancel. Who knows I may go back to them. I have spent hours try to cancel with this company with no luck. You read and and hear about companies doing this, but if you have to go through, it is totally a waste of your time. I wish I had read these reviews before I signed up with them. Hopefully the BBB will resolve this including not having to pay the early termination fee. Time will tell. So right now after being on hold for 27 minutes, I supposedly get a different department to start the runaround again. I told them goodbye, and I'm hoping the BBB can resolve it for me. I have several attorneys for customers. I will be consulting them also. Please somebody, let me out of this nightmare.

• Review fromJuan P

  Date: 07/02/2024

  1 star
  This is a review from : Boca Chica Gold Silver Diamond Exchange . I'm extremely dissatisfied with their service. They didn't send in my money they hold that's owed to me . They probably won't either . They told me that they were sending me a mail in postal ticket so I can send in the 2 card readers and that hasn't happened yet . Now wondering what I can do . I don't see how they are accredited by BBB .

• Review fromDora S

  Date: 05/07/2024

  1 star
  If I could give zero stars I would. I was charged $70-$90 a month for "lack of PCI compliance", the entirety of my time using my account. I called and ran the PCI scan any time I received an email. I would sometimes be told it needs to be run monthly, bi-monthly, every 6 months.. no rhyme or reason but I did it every time. I only just realized it now that I'm attempting to close said account. Thousand of dollars stolen from me.

• Review fromZaheer C

  Date: 11/10/2023

  1 star

  Zaheer C

  Date: 11/10/2023

  Immediate issues logging into my account on the 1st day. Immediate issues contacting customer service, on the 1st day. Immediate past due invoices, on the 1st day. I am the owner of my business but I have no permissions to access an account that I JUST created. 0 stars for this company.
  

  Leaders

  Date: 11/14/2023

  We appreciate your feedback. Please contact our activations team to assist with payment for the equipment. Once we receive the payment for the equipment it will be deployed. Should you have additional questions, please contact our activation team.
  
  Please note your merchant account is currently open.  
  
  Thank you.    
  
  

• Review fromElias B

  Date: 10/26/2023

  1 star

  Elias B

  Date: 10/26/2023

  Leaders discriminates against small minority own businesses. They had the audosity of saying that my small Black/LatinX business was not a real company and that we are too dark to do business with.
  

  Leaders

  Date: 10/31/2023

  This account was boarded as an apparel and accessory store. During the first batch of processing, Paysafe was not able to fully validate the business. We reached out for financials, marketing materials and an invoice to validate the sale and business on October 12, 2023; however, merchant declined to provide any information. Paysafe required a refund to be processed and the account was closed. As outlined in the terms and conditions of the merchant processing agreement, a merchant must comply with a documentation request as it relates to a security risk and actions taken were appropriate.  

  Thank you.

• Review fromBillie R

  Date: 07/20/2023

  1 star
  I certainly wish I had read these reviews last year when I was contacted by a charismatic sales person extolling all the virtues of Leaders. That was the first and last positive interaction with Leaders. Last September (22) I called the number that was required for PCI Compliance for our small gallery, CATSKILL CREATIVE ART. I got a totally inept employee who kept me on the phone for an incredibly long time trying to figure out what to do. After all that frustration she assured me that the process was complete and we were compliant. After that we were charged PCI non-compliance fees for 5 consecutive months. At the risk of being tedious I won't recount the MANY frustrating calls I made to 'customer service' explaining that I was under the impression that to my knowledge we had our compliance and if not it was the fault of the untrained person who assured me we were compliant. I asked countless times for a supervisor/manager and was denied after holding on for what seemed like an eternity. I then asked who was the CEO and they said they couldn't tell me that. FINALLY I was told that I would only be refunded 2 of the fees which of course were the lesser of the 5 charges. I did receive the 2 fees of $59.95 but they refused to refund the 3 charges of $89.05. I did obtain the name of the owner of the company, Michael Wolfe and I wrote to him personally. No surprise, my letter was completely ignored. I've waited a month to hear from them... nothing. We are owed $269.85 and I am not going to give up even if I have to go to court. Leaders is the worst example of good business practices that I have ever dealt with! -5!

• Review fromDan H

  Date: 05/28/2023

  1 star
  We started using Leaders, The Merchant Services Company in May-2021. In those 2 years our account has been under “REVIEW” twice and credit card charges were blocked from being deposited into our bank account. The company that is in charge of the “REVIEW” is called PaySafe Group. The current “REVIEW” started on April 10, 2023 and is ongoing. We have not had any credit card charges deposited into our bank account since the “REVIEW” started. We did not know our account was under review until May 4th, 2023 which was 25 days after the review started. We learned about the “REVIEW” when we received an email from PaySafe Group requesting documentation, which we forwarded on May 5th, 2023. We was told on May 8th the review was complete and the money would be deposited into our account. On May 16th, 2023 We contacted PaySafe Group because the money was still not deposited into our bank account. I spoke to someone named Steve that worked at PaySafe Group (he refused to give me his last name) and was told that my account was still under review and our company would need to forward 3 months of bank statements. When I complained that our money had already been held up for 36 days S**** told me that our company was a liability to Leaders and that PaySafe could hold our funds for up to 6 months. During my conversation with S**** he was curt, rude and unprofessional. The trend that I notice with PaySafe Group is they tell you the review will only take a couple of days and request documentation. When the couple of day has expired PaySafe Group will request more documentation. In this manner PaySafe Group drags the “REVIEW” process out making it take longer than expected. The process could take could take days, weeks or months. When you deal with PaySafe Group expect to be lied to by their employees. Any company dealing with PaySafe Group should expect to as treated as though you are guilty until proven innocent.