Business ProfileforCommunity Management Services, Inc.

Background: CMS is our HOA's property management company.On March 14, 2023, a large tree fell on (and severely damaged) the building I live in. It left a large hole in the roof and wall, plus interior damage. While CMS did take emergency measures at the time, in the nearly 14 months since then, there's been no structural work done or even signs of when it might begin. Despite repeated inquires by the board and affected homeowners, there has been essentially no communication about status or timelines for repair.Additional avoidable damage has occurred due to the lack of timely maintenance: around December 18, 2023, the emergency tarp leaked and led to moderate water damage in my unit. The board had previously noted the tarp looked to be in bad shape and asked CMS to have it checked out, but as far as we know, CMS didn't take action prior to the leak.I know repairs are complicated and can take time, which is why I've waited to complain to the BBB. My attempts to figure out what the holdup is have been met with silence; in fact, getting *any* information out of CMS has been a very painful process. Combined with the time that's already passed, it feels like they have no interest in fixing things, and I fear that I will still be stuck in the same situation a year (or however long it takes for the building to suffer irreparable damage) from now.On the assumption they are actually acting in good faith but are merely bad communicators, I am ideally asking for proactive updates about what's being done (e.g. "We just heard the construction company is waiting on pressure treated timber, but there's a national shortage so it should be here in a month" or "the insurance company disagrees with the construction company's estimate and their adjuster will be onsite next week"), or at least not completely ignoring our requests.