Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 222 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoan H
Date: 04/30/2025
1 starIam a Cell Phone ?? Customer and thought that using their assistance with getting a Lyft would be a breeze. Absolutely Wrong . The **************** Representative and The Software they use Is not advanced In Technology and when you State where you are and need a Lyft they look at a Geographical Location and make suggestions as where you are or should be picked up which Is Inaccurate especially when you say that you are at a certain address and they tell you they don't recognize the address. The Company also has a life Alert system which Iam glad I never got because mistakes have occurred to others getting Emergency Help and Delay dispatching First Responders. I will stick with my life Alert system ! These people are accurate and don't act Stupid.Review fromMarilyn R
Date: 04/12/2025
1 starMarilyn R
Date: 04/12/2025
Horrible, rude customer service. I pay the bills on an 80 year old friend in assisted living. Last July her bill exploded to $175 for no reason. I complained. And they put her on a contract rate. That worked until February, when the bill suddenly exploded to $173! When I called to say "hey, she is on a rate plan" they said she was never on a plan. This is bate and swich to take advantage of the elderly. Avoid Lively, they should be investigated for fraud.
Lively
Date: 04/15/2025
Hello, we are very sorry to hear of your experience and we appreciate your feedback. We were unable to locate your account. Please contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST.Review fromRhonda S
Date: 04/07/2025
1 starRhonda S
Date: 04/07/2025
****** account on auto pay still charges after account is closed my mom is a nursing home no need to pay if the account is not active customer service just wants you to payLively
Date: 04/11/2025
Hello, we are very sorry to hear of your experience and we appreciate your feedback. Please contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST,Review fromMaria M
Date: 04/07/2025
1 starMaria M
Date: 04/07/2025
Worst customer service ever! Deceptive advertising, bait and switch billing, difficult to upgrade and missing contacts. ******* owning the company has made things much worse. My mom has had this service since it was "JitterBug" and the company and phones have gone downhill since...The "Smart4" was supposed to solve major issues but has created new problems instead. A waste of time and money.Lively
Date: 04/11/2025
Hello, we are very sorry to hear of your experience and we appreciate your feedback. We were unable to locate your account Please contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST,Review fromKelly R
Date: 04/05/2025
1 starKelly R
Date: 04/05/2025
Grandma passed away. Attempted to cancel her account. Paid the outstanding bill in full at that time. Next month - new bill. Called again, confirmed paid. Next month - new bill. Called again but this time they said there was no balance. SO WHY ARE YOU SENDING A BILL EVERY MONTH?Crap customer service.Lively
Date: 04/11/2025
Hello, we apologize for your recent experience and appreciate your feedback. We are unable to locate your grandmothers account to review why you are still recieving bills. So we may better assist you with the issues you are experiencing with your Jitterbug phone, please contact our **************** at **************, between the hours of 6am-7pm, Pacific Time.Review fromkaren s
Date: 04/04/2025
1 starkaren s
Date: 04/04/2025
**************** is absolutely horrible!!!!!!!!not helpful at all need to be trainedLively
Date: 04/11/2025
Hello *****, we apologize for your recent experience and appreciate your feedback. Please contact our **************** at **************, between the hours of 6am-7pm, Pacific Time.Review fromDOROTHY N
Date: 04/03/2025
1 starDOROTHY N
Date: 04/03/2025
This company has serious issues. Customer no service is awful.... Has been a problem since day one. I bought a phone at Best Buy and came home to activate because they were going to charge me to activate. But I said ******** owns Lively, they did not know and would not help me. Best Buy Newnan GA Well this phone would not activate so had to go back to the store and return and get another one....Got home and again would not activate, back to Best Buy for 3rd time and got a refund. Then Lively sent me an activated phone overnight.Every month the bill was different. I am paying ahead for the month.They are so ridiculous I finally called and clearly said to disconnect the phone at the end of this billing cycle so no more invoices, nothing more due.....Well now they keep billing me for a final bill I do not owe.Stay clear of this company , they are not a good company as you see by only a 1 star company.Lively
Date: 04/22/2025
We are sorry to hear that you were not completely satisfied with your services and we appreciate your feedback. A review of your account shows that the account was disconnected as requested and the finale bill reflected an unpaid carryover amount that was from the previous month. As a courtesy, we have waived the balance and it is now zero. Best regards,Review fromcharles L
Date: 03/27/2025
1 starcharles L
Date: 03/27/2025
**************** and billing should be investigated as bait and switch. Bought a data plan for $54 and the third bill exploded to $131. **************** was rude and unhelpful and only tried to upsell. This company is basically defrauding the public as senior/disabled friendly, but the **************** *** would not stop the system from texting and calling my disabled sister about bills when I am the account holder and payor. The website is slow and lacks true controls. Never going to use them again.Lively
Date: 03/31/2025
Hello, we are very sorry to hear of your experience and we appreciate your feedback. We were able to locate your account and attempted to speak with you regarding your concerns, but there was no answer. We can stop the notifications to the phone; however, you will need to contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST, and request to be opted out of receiving all notifications. We have reviewed your account and see that you did speak with someone regarding the data overages on the Jitterbug Smart4 phone. While the service plan for your sisters phone is unlimited talk and text, the data portion only includes 1gigabyte of free data. The current usage is over 4gigabytes. We suggest that you increase the data plan to at least the 5gigabyte of data for $5.00, to cover the overage fees. Also, if there is someone with access to the phone, our **************** could assist with setting a data limit on the phone its self that would limit the amount of data that can be used to avoid any future data overages. We apologize for any inconvenience this may have caused.Review fromViolet L
Date: 03/10/2025
1 starViolet L
Date: 03/10/2025
Next step is the ***. Because of these issues others are having its clear this company is nothing but **** and fraud looking to prey on the elderly. Wish I could leave less than 1 star for what theyve done to my mother. She called and canceled over 6 months ago and theyve billed her every month and since she had the payments taken out auto draft, she didnt notice, till one day I was helping her go over statements and I questioned her about it. I heard her cancel it. She called them to ask why they were still taking money out and pretty much was told oh well! They owe her 6 months refund, and when she went to the bank to cancel her banking info and get new to make sure they didnt continue to bill her, guess what?they are continuing to bill her! Next step is the ***. Because of these issues others are having its clear this company is nothing but **** and fraud looking to prey on the elderlyLively
Date: 03/11/2025
Hello, we have located the account and completed a review. We were unable to locate any calls from the numbers listed on file requesting to disconnect the account prior to January of 2025. We can confirm the account is now closed and as a courtesy we have waived the balance due.Review fromRex T
Date: 02/24/2025
1 starRex T
Date: 02/24/2025
The company Lively is anything but lively. I am writing this on feb 22, I got the lively phone fed.8 The phone in working. Lively sent the wrong zip code to my last provider when transfering my phone number. Meanwhile, they put a new new number on my phone which makes it useless. They sent me my for bill today. I am sorry I did not check this BBB file! I filed a complaint with the *** and they told me that Lively has 30 days before they have to respond, in others words the *** is useless! Earlier today I went on a chat site hosted by a lively worker. They told me to pay 1 dollar to talk to Lively techs. I paid and the screen froze and never moved again! ***** this company like the plague! *** from **********.Lively
Date: 03/06/2025
Hello ***, we apologize for your recent experience and appreciate your feedback. We reviewed your account and show you account is currently active. So we may better assist you with the issues you are experiencing with your Jitterbug phone, please contact our **************** at **************, between the hours of 6am-7pm, Pacific Time.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.