Reviews

This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lively

  PO Box 4428 Carlsbad, CA 92018-4428

  
• 

  Lively

  10945 Vista Sorrento Pkwy Ste 120 San Diego, CA 92130-8649

  
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  Lively

  10935 Vista Sorrenta Pkwy Suite 200 San Diego, CA 92130

  
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  Lively

  P.O. Box 4428 Carlsbad, CA 92018

  
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  Lively

  7601 Penn Ave S Edina, MN 55423-8500

Review Details

• Review fromcharles L

  Date: 03/27/2025

  1 star

  charles L

  Date: 03/27/2025

  **************** and billing should be investigated as bait and switch. Bought a data plan for $54 and the third bill exploded to $131. **************** was rude and unhelpful and only tried to upsell. This company is basically defrauding the public as senior/disabled friendly, but the **************** *** would not stop the system from texting and calling my disabled sister about bills when I am the account holder and payor. The website is slow and lacks true controls. Never going to use them again.
  

  Lively

  Date: 03/31/2025

  Hello, we are very sorry to hear of your experience and we appreciate your feedback. We were able to locate your account and attempted to speak with you regarding your concerns, but there was no answer. We can stop the notifications to the phone; however, you will need to contact our ***************** at **************, Mon-Fri 4am-7pm and Sun-Sat 6am-3pm PST, and request to be opted out of receiving all notifications. We have reviewed your account and see that you did speak with someone regarding the data overages on the Jitterbug Smart4 phone. While the service plan for your sisters phone is unlimited talk and text, the data portion only includes 1gigabyte of free data. The current usage is over 4gigabytes. We suggest that you increase the data plan to at least the 5gigabyte of data for $5.00, to cover the overage fees. Also, if there is someone with access to the phone, our **************** could assist with setting a data limit on the phone its self that would limit the amount of data that can be used to avoid any future data overages. We apologize for any inconvenience this may have caused.

• Review fromViolet L

  Date: 03/10/2025

  1 star

  Violet L

  Date: 03/10/2025

  Next step is the ***. Because of these issues others are having its clear this company is nothing but **** and fraud looking to prey on the elderly. Wish I could leave less than 1 star for what theyve done to my mother. She called and canceled over 6 months ago and theyve billed her every month and since she had the payments taken out auto draft, she didnt notice, till one day I was helping her go over statements and I questioned her about it. I heard her cancel it. She called them to ask why they were still taking money out and pretty much was told oh well! They owe her 6 months refund, and when she went to the bank to cancel her banking info and get new to make sure they didnt continue to bill her, guess what?they are continuing to bill her! Next step is the ***. Because of these issues others are having its clear this company is nothing but **** and fraud looking to prey on the elderly
  

  Lively

  Date: 03/11/2025

  Hello, we have located the account and completed a review. We were unable to locate any calls from the numbers listed on file requesting to disconnect the account prior to January of 2025. We can confirm the account is now closed and as a courtesy we have waived the balance due.

• Review fromRex T

  Date: 02/24/2025

  1 star

  Rex T

  Date: 02/24/2025

  The company Lively is anything but lively. I am writing this on feb 22, I got the lively phone fed.8 The phone in working. Lively sent the wrong zip code to my last provider when transfering my phone number. Meanwhile, they put a new new number on my phone which makes it useless. They sent me my for bill today. I am sorry I did not check this BBB file! I filed a complaint with the *** and they told me that Lively has 30 days before they have to respond, in others words the *** is useless! Earlier today I went on a chat site hosted by a lively worker. They told me to pay 1 dollar to talk to Lively techs. I paid and the screen froze and never moved again! ***** this company like the plague! *** from **********.
  

  Lively

  Date: 03/06/2025

  Hello ***, we apologize for your recent experience and appreciate your feedback. We reviewed your account and show you account is currently active. So we may better assist you with the issues you are experiencing with your Jitterbug phone, please contact our **************** at **************, between the hours of 6am-7pm, Pacific Time.

• Review fromMaria D

  Date: 02/10/2025

  1 star
  My mother had the Lively Mobile Plus medical alert necklace since August of 2022. She was very good at keeping it charged and wearing it all the time. We added Fall Detection because she is a senior with mobility issues. Fall Detection can evaluate sudden changes in body movement so we felt we had some protection. She fell on 11/24/24 and could not get up off of the floor. She used her portable house phone to call my brother. She ended up with a large bruise on her arm. Fall Detection failed her. She fell again on 1/7/25. She fell so hard she broke her coffee table with her body. She was on the floor for twelve and 1/2 hours before we found her. She appeared okay, but extremely sore with some bruises. Again, Fall Detection failed her. I called the company that very night and they said that Fall Detection was still enabled and that there are many algorithms to detect falls. I got a confusing response by them about their product's ability to detect falls. Sadly, the next day, our beautiful Mom fell again, but this time it was fatal. Once again, Fall Detection did not detect the fall and emergency response was not notified. Strangely, the next day, I received a call from Emergency Response that said they detected a fall. I was extremely upset as my Mom was at the Funeral Home. How unbearably sad that they detected a fall now, when Mom was passed. I called the company for answers and they started an investigation. After several days, they determined that the device was indeed communicating, however, fall detection does not detect 100% of falls. I did not like this answer. It did not detect any of my Mom's falls. Our family feels that this company should eliminate Fall Detection as an option for this product to prevent other families from having a false sense of security for their loved ones.

• Review fromApril p

  Date: 02/10/2025

  1 star

  April p

  Date: 02/10/2025

  For almost $30 a month you would think the service would be better . Every dang month , there is a issue . It will be days or week or 2 some times . The phone won't even work at all . I have called in before , only to be told it's my area or the phone providers. Hate to tell you , it's neither one. I have the same provider , don't have this much trouble with my phone. Also , he can't even delete his call log at all .
  

  Lively

  Date: 02/11/2025

  Hello ****** ** are sorry that you were not completely satisfied with your service and appreciate your feedback. Service is based on the coverage in your area and even in a good coverage area, things such as weather, building materials, topography and other environmental considerations associated with technology also affect signal and service may vary significantly within buildings. For troubleshooting assistance please contact **************** Kind regards,

• Review fromMark C

  Date: 01/24/2025

  1 star

  Mark C

  Date: 01/24/2025

  My mother had a stroke in August, 2024. I attempted to call into Lively and cancel her monthly service in November, 2024. After waiting in the *** queue for a customer service *** for approximately 30 minutes, my call was dropped as soon as I told the *** the purpose of my call. I don't know if this was on purpose or not, possibly she was trying to transfer the call to another department? I do know that she didn't tell me that she was going to transfer the call, it just dropped.I followed-up with several attempts to cancel service via messaging and email. None of my communications to the customer service department were ever responded to. The one thing that Lively continued to do was send my mother a bill each month.I also attempted to log into my mother's Lively account (that I had set up for her when I initiated this service) and found that I could no longer access. Basically, I had been blocked from all methods of terminating the Lively ********** mother passed away earlier this week and I decided to give calling into Lively another shot. I did to a *** and was provided a disconnect # The *** told me that since there was no record in their system that I had called in earlier they would be unable to give us credit for an earlier termination date. I asked if they could review call usage to determine whether or not the phone had been used. She did not respond but instead read the canned script message for Lively in such situations.I'm really disappointed that a company such of this exists, and has partnerships with companies like ********. Is it worth taking advantage of elderly people to drive monthly recurring revenue. I guess it is for Lively, and maybe for Best Buy.Mark
  

  Lively

  Date: 01/28/2025

  Hello ****, we are sorry to hear about your loss and send our condolences. We were able to locate your account with your email address. We see that you have closed your account on January 24, 2025. Although we do not see an email or letter on our records, to protect your privacy and security, you need to call our **************** to cancel your account, we do not accept email cancellation requests. As a courtesy, we will provide a credit in the amount of $92.46, for the last 3 months of service.

• Review fromBarbara M

  Date: 01/22/2025

  1 star

  Barbara M

  Date: 01/22/2025

  Our service was OK but billing was ridiculous. I'd submit a pymt thru my bank and it was not posted for a month... over and over again. Then I'd get a call or a letter, saying I owed $. I sent an email to cancel, I received an email back about cancelling to which I agreed to cancel, and today I got a bill because it was NOT cancelled. The sales *** gave me a number to call and see if I can forward the email to them and avoid the charge of THIS month. We switched Dad to a ********. For the price of one month of Lively, I got him 1200 minutes, a new flip phone and a power bank.
  

  Lively

  Date: 01/28/2025

  Hello *****, we are sorry to hear about your recent experience. We were able to locate your account with your email address. We see that you have closed your account on January 22, 2025. To protect your privacy and security, you need to call our **************** to cancel your account, we do not accept email cancellation requests. Because we do see the attempt you made on January 15, 2025, we will provide a courtesy credit of $24.55, for the last monthly invoice.

• Review fromPeggi V

  Date: 01/21/2025

  1 star

  Peggi V

  Date: 01/21/2025

  This company should be ashamed of themselves, scamming the elderly. I had been a customer for several years but finally switched providers 3 days into the new billing cycle & should only have been charged for 3 days of service. I was told they do NOT prorate so I had to pay for 30 days of service instead of 3. You're supposed to be helping the elderly, not s******* them! So s**** you, Lively!! Future customers, please take your business somewhere else.
  

  Lively

  Date: 01/28/2025

  Hello *****, we are sorry to hear about your recent experience. We were able to locate your account with your email address. We see that you have closed your account on January 10, 2025. To avoid charges, you do need to request to cancel your account before your billing cycle as we do not prorate. This can be found with the information that was packaged with the phone and on each bill we send out each month.

• Review fromEvan V

  Date: 01/20/2025

  1 star

  Evan V

  Date: 01/20/2025

  Total scam operation! I scoured my dad's bills a few years ago and found he was paying $80 / month on his phone bill, for a man who didn't use mobile internet! They convinced him in his dotage to buy their premium plan in a *******. **************** couldn't give a satisfactory answer why their emergency service was better than 911, so I put him on the base plan of $40. I should've just switched services, but there was a lot going on. A year later when he passed, I called to cancel the service (he was on autopay). When I checked the account again 2 months later, I found they never stopped billing! I waited on hold another 45 minutes to ask AGAIN to cancel and refund, and got a promise it would happen immediately. Imagine my surprise when they charged the account AGAIN the next month. We finally had to close his checking account.This operation is a total scam that preys on the elderly. DO NOT use it!
  

  Lively

  Date: 01/21/2025

  Hello, we are sorry to hear of your experience with your dads account, and we appreciate your feedback. Lively strives to enrich lives through technology and meaningful connections. We offer flexible plans for our cell phones and safety devices to fit individual needs and these can be found on our website. When anyone encounters a problem with an account, we encourage them to contact our **************** as soon as possible. Best regards,

• Review fromKaren D

  Date: 01/18/2025

  1 star
  I'm horrified regarding the help Lively claims to provide vs. what is actually provided. Regarding Lively, we purchased one phone and 2 emergency alert buttons for use by my parents. The booklet provided with my parents' devices regarding ********************** Mobile + services, along with the website about Lively phone and alert system says you can press the Urgent Response button for any need, i.e., for 911, to asking a nurse for medical advice, to if you forgot your medication while ************ mother recently pressed the emergency button for medical advice for whether 911 needed to be called or not for my dad, and apparently was told 'we don't do that'. After the emergency was handled, my mother called Lively about this and told me that they said that to get someone for medical advice, you have to press '0' using the phone. That pressing the button is for when 911 is needed. The advertising of what they provide is deceptive, which is ultimately extremely dangerous as it could create confusion (and did in our case) and delays in care (as it did in our in our case).