Reviews

The company Lively is anything but lively. I am writing this on feb 22, I got the lively phone fed.8 The phone in working. Lively sent the wrong zip code to my last provider when transfering my phone number. Meanwhile, they put a new new number on my phone which makes it useless. They sent me my for bill today. I am sorry I did not check this BBB file! I filed a complaint with the *** and they told me that Lively has 30 days before they have to respond, in others words the *** is useless! Earlier today I went on a chat site hosted by a lively worker. They told me to pay 1 dollar to talk to Lively techs. I paid and the screen froze and never moved again! ***** this company like the plague! *** from **********.

My mother had the Lively Mobile Plus medical alert necklace since August of 2022. She was very good at keeping it charged and wearing it all the time. We added Fall Detection because she is a senior with mobility issues. Fall Detection can evaluate sudden changes in body movement so we felt we had some protection. She fell on 11/24/24 and could not get up off of the floor. She used her portable house phone to call my brother. She ended up with a large bruise on her arm. Fall Detection failed her. She fell again on 1/7/25. She fell so hard she broke her coffee table with her body. She was on the floor for twelve and 1/2 hours before we found her. She appeared okay, but extremely sore with some bruises. Again, Fall Detection failed her. I called the company that very night and they said that Fall Detection was still enabled and that there are many algorithms to detect falls. I got a confusing response by them about their product's ability to detect falls. Sadly, the next day, our beautiful Mom fell again, but this time it was fatal. Once again, Fall Detection did not detect the fall and emergency response was not notified. Strangely, the next day, I received a call from Emergency Response that said they detected a fall. I was extremely upset as my Mom was at the Funeral Home. How unbearably sad that they detected a fall now, when Mom was passed. I called the company for answers and they started an investigation. After several days, they determined that the device was indeed communicating, however, fall detection does not detect 100% of falls. I did not like this answer. It did not detect any of my Mom's falls. Our family feels that this company should eliminate Fall Detection as an option for this product to prevent other families from having a false sense of security for their loved ones.

I'm horrified regarding the help Lively claims to provide vs. what is actually provided. Regarding Lively, we purchased one phone and 2 emergency alert buttons for use by my parents. The booklet provided with my parents' devices regarding ********************** Mobile + services, along with the website about Lively phone and alert system says you can press the Urgent Response button for any need, i.e., for 911, to asking a nurse for medical advice, to if you forgot your medication while ************ mother recently pressed the emergency button for medical advice for whether 911 needed to be called or not for my dad, and apparently was told 'we don't do that'. After the emergency was handled, my mother called Lively about this and told me that they said that to get someone for medical advice, you have to press '0' using the phone. That pressing the button is for when 911 is needed. The advertising of what they provide is deceptive, which is ultimately extremely dangerous as it could create confusion (and did in our case) and delays in care (as it did in our in our case).