Business ProfileforLively

RipOff They charged me 2 extra months after I canceled the service.Took 4 phone calls abt 40 mins each Ridiculous...They need to invest in training their **************** Reps I couldn't use the phone. Never figured it out. I paid from Jan-Jun. It was a terrible experience. Worse I've had. I called to Cancel in June. The Call Rep said they had written notification of the call, but did not cancel because they thought I'd changed my mind. How stupid is that? Why would I even call unless I was canceling. I got another bill in July, *****. OK I'm ****** now, because I canceled in June. Today I called to pay the ***** bill and tell them I canceled the service, I now have a Canceled Order #. THEY told me today. I had to pay another ***** totalling $56.??. You are scamming. You cheated me out of ***** payments.I Never want to hear from YOU Again. I canceled in June. You have the notification and you charged me for July and June anyway. I really think you need to do a better job of training your employees how to follow the customer's request and stop kicking the can down the road at the customer's expense. What a Rip Off. I plan to post a Customer's Review, after all its the only recourse you give us. You are theives!!!

Hello *****************, we are very sorry to hear about your experience. We were able to locate your account using the email address provided in your review. Please contact our **************** for assistance with your billing concerns, at **************