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            Business ProfileAqua Paradise

            Hot Tub Dealers

            Contact Information

            6990 El Camino Real #M

            Carlsbad, CA 92009

            Visit Website
            Email this Business
            (760) 431-7727

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            This company offers hot tub sales service and repair.

            Business Details

            Location of This Business
            6990 El Camino Real #M, Carlsbad, CA 92009
            Email this Business
            BBB File Opened:
            10/10/2011
            Years in Business:
            14
            Business Started:
            6/15/2010
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Jason Gavin, Owner
            Contact Information

            Principal

            • Mr. Jason Gavin, Owner

            Customer Contact

            • Mr. Jason Gavin, Owner
            Additional Contact Information

            Fax Numbers

            • (760) 431-7732
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/11/2021

            Complaint Type:
            Product Issues
            Status:
            Answered
            06/27/2020 on this day, I purchase a J-235 lounger(jacuzzi} the order was placed, I was told that it will arrive between ***** weeks.the price was $7,550 got a rebate discount of $1,000 with taxes came to be $7,057.63.I gave a down payment of $507.63. and on top of that, I had to get electrical done to 60A configuration,it cost me $4,300 to get that done. there was going to be another fee from them for $700 for the crane to stall the jacuzzi where it was going to be put.It's a year later and no jacuzzi.they did come to deliver once only to find out the crane they send was too small for the job.I want to get this solve, they don't return my calls, or I'm told they will look into it and call me back, and they don't.it's very frustrating to get the round around. I will like a refund on that money $507.63 and at least half of what I had to pay to get electrical work done
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Joey E.

            01/27/2023

            Purchased hot tub speakers from this company. They completely disintegrated in less then a year. Called for a refund or replacement but was told they dont ship to ****** and that I would have to pay to ship old ones back and ship only to a U.S. address. Then was told they would refund the money Then was told it was declined So I gave them the credit card info again to make sure it was all correct and was told once again that it was declined. I called my credit card company and zero attempts were made to refund the money. So not only do they sell garbage parts to consumers they lie to customers as well

            Aqua Paradise Response

            02/03/2023

            Hi there ********* do not and have never shipped replacement parts to ******. We do not offer shipping of any kind to any person internationally. If you received components from somebody in the US, it was not us. With that said, replacement speakers are only covered by the manufacturer under warranty for 6 months so whomever you purchased them from is not going to cover them nearly a year later. The only way speakers fail prematurely is due to either a pH imbalance, over filling the spa so that speakers are underwater, or from closely the cover too soon after adding chlorine, bromine, or spa shock. We apologize for your frustration but I cant stress this enough, if you go to our website and try to order speakers or any component, it will not allow for shipping outside of the ** or lower 48 states.

            Customer Response

            02/03/2023

            No where in the description of these hot tub speakers does it say they cant withstand water or chlorine. They are for a hot Tub are they not?? The water level was never high enough to put them under water or the tub would always over flow so thats another lie attempt and ph balance should have nothing to do with it when theyre not under water. Not once did you comment on the fact that I was told I was getting a refund and someone there flat out lied saying there was attempts to refund when my credit card company proved zero attempts were made. I want the refund that was promised and I have all the emails stating the refund.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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            BBB Reports On

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