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Complaint Details
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Initial Complaint
04/18/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I have a torn meniscus and at my Doctor's ****** they provided me with a BREG Orthopedic knee brace. In November 2021, I received a **** for $105 dollars and I paid it on December 21, 2021 for the full amount. I have a screenshot from ***** ********** for payment as well. I recieved a **** for this exact item on April 6 2022. I called BREG and they say I still have an outstanding balance and need to pay??? I told them I paid back in December 2021 and the person took all my personal info and said I still need to pay but would make a note of it?
Business response
04/19/2022
Dear ******,
Thank you for reaching out to us on your account.
I would like you to know we have received your complaint on your account. We will be investigating and reaching back out with our resolution soon. We have temporarily suspended collection activity on your account.
Should you have further questions I ask that you contact me via email or phone; contact information listed below.
At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle of our Breg 360 ************* Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that ********************** prides itself on.Business response
04/25/2022
April 22, 2022
******************************************************************************************* 92127
Re: Breg Complaint 52200003991
BBB Complaint 17059579
Dear ******,
Thank you for reaching out to us on your account.
After review of your account, I am mailing you out this letter to inform you your account has been rectified and
now shows a zero balance. We apologize for the clerical error that was made on your claim.
At Breg, we are committed to providing our customers with high quality, service and value, and building on our
strength of taking care of our customers and patients from every angle of our Breg 360 Customer Care
Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your
expectations.
Please remember that you are always welcome to contact me with any further questions or concerns. We look
forward to providing our patients with the customer service that ********************** prides itself on.
Sincerely,
*****************, **** ATC, LAT, CES
Billing Escalations Supervisor
Phone: ************
Fax: ************
*********************************************Customer response
04/25/2022
The company says it has corrected the error they made in their billing department BUT my account still shows a balance due of $105 dollars! Obviously, the accounting error has not been fixed still. I will continue to reject their letters or offers until MY ACCOUNT shows a zero balanceInitial Complaint
04/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I visited my plan clinic with left wrist pain. After X-ray and MRI was given a brace by Breg. This was the same problem I had on my other wrist several years ago, and the same brace. I had no reason to question it. I received a notification Breg was not longer covered by my plan and was charged $250 for the brace. My plan is no longer involved. On top of that, the brace is unraveling badly.Breg is sending me bills and calling suggesting a payment plan. I disputed the amount with Breg and got nowhere. I'd happily pay the $38 for the brace - as seen online. $250 is ludicrous!Here is a link to the product https://www.shop-orthopedics.com/Breg_Apollo_Universal_Wrist_Brace_with_Thumb_Spica_p/100xx.htm?gclid=CjwKCAjwo8-SBhAlEiwAopc9WxxoNFnsDSbDGe_vToePbn0E59Vs1oxOmUV8VT6EnSvmDI9M7uE67RoCmFcQAvD_BwE&st-t=adwords&vt-k=&vt-mt=&vt-ap=Business response
04/19/2022
Dear ******* ,
Thank you for reaching out to us on your account.
After researching your account, we have billed your insurance, and per the insurance that you chose there is a deductible amount that your insurer is requesting we **** you for the DMEPOS item that you received. Breg did not set the price of the DMEPOS item you received. Your insurance company contract set the price. Please refer to the *** provided to you by your insurance company. Since your insurance company applied this amount to your deductible, we are contractually not able to adjust the balance due on your account.
Insurance plans expect the best possible outcome for their patients, so insurance pricing is inclusive of the service aspect that payer insurance require of their contracted supplier. Purchasing a product in a retail store or online puts the onus on the customer to determine whether or not the product fits properly, is being used correctly, or is appropriate for the injury or condition that the product is intended to treat.
I ask that you please call ************ to set up payment arrangements for the balance that is due in the amount of $250. You may also utilize the online payment portal at https://bregbillpay.ixt.com.
At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle of our Breg 360 ************* Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that ********************** prides itself on.
Sincerely,Breg
Customer response
04/19/2022
That is unacceptable. ****************** stated - the brace belongs to Breg. It is their product. They own it. They are collecting. ****************** suggested you file a reconsideration of claim.Business response
04/20/2022
Hello *******
After reviewing your claim, there is nothing to resubmit to your insurance company. We filed a claim with your insurance company. They approved your claim. Since your deductible amount had not been met, they applied the amount of $250 to your deductible.
Please feel free to respond via this portal should you have any further questions.
Breg
Initial Complaint
04/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company has double billed me for a mid calf boot.They keep insisting that I received two boots which I did not.I only had surgery on the one foot thus only received one boot from my doctors office.I paid for my boot promptly.Despite repeated calls to customer service and emails they are insisting I received two boots and owe them money.Business response
04/18/2022
Hello *****
Can you please provide the full name and date of birth of the patient or the account number on the statement you have received so that we may research your complaint and claim? You may provide this information via this portal or by emailing us directly at *********************************************
We look forward to hearing from you,
Breg
Customer response
04/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
02/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company calls me over 50 times a day about a **** I had no ideal I had. I asked to be on a payment plan for ********************** March 3 2022 and they still keep calling. I will be filing a law suitBusiness response
02/28/2022
Hello *******,
We would like the opportunity to review your claim and stop collection calls. If you could please provide either your date of birth or the account number (not invoice number) on your statement either via this portal or by emailing *********************************************. We look forward to hearing from you.
Breg
*********************************************
Customer response
02/28/2022
**********
Call ************
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Breg Inc provided a hand brace at the direction of my doctor. My balance, after insurance was $8.08, which I paid upon receipt of the invoice. That was in December, Since that time I have spent more than 3 hours researching credit card statements and calling Breg trying to get this resolved. I emailed Bregg employee ********************* a copy of my credit card statement as proof of payment. I was told she would call back when the issue was resolved. ON 2/14/22 I called again, this time speaking to *******************************. She informed me the case was still open with no notes from billing. At her request, I tried to forward the original email I sent to Fallon. Her email address that she provided, ****************************************** to me failed. So I called back. This time I spoke with Fallon - again. She informed me that the notes on the account indicated the issue is not resolved because they cannot locate the payment in their system and that I needed to provide a transaction number. I called Citibank and asked for such a number and was advised there isn't one. Citibank suggested that I could dispute the charge but would need to pay it again and then call back to dispute it as a double payment. All this for $8.08??? How many other people are they running this scam on? Please help. Thank you.Business response
02/15/2022
Hello *****,
Thank you for reaching out to us on your account. I was able to locate your claim and do still see the $8.08 still outstanding. I do see in our notes where you made the payment on 12/13/21 and we emailed you a confirmation of that payment. I sincerely apologize for the system error that seems to be happening with regards to your payment. I am working on resolving this issue for you and will update you as soon as I have more information. Until that time, I will stop all collection activity, including the statements. If you have any questions during this time, please feel free to email us at *********************************************
Breg
Customer response
02/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
01/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Breg is calling me daily using a bot that tells me I owe money to someone. I called their number back and spoke to someone that started asking me for secure information without providing me any details of what they're accusing me of owing, other than saying it's related to medical billing. I did not share my personally identifiable information with them. I told them to mail me something to the address they have on file and nothing ever showed up. Their bot is calling up to 20 times a day. This needs to stop or they need to provide details on what I supposedly owe. I will not provide my personal information without knowing who says I owe something and specifically what it's for.Business response
01/26/2022
Hello *******
Thank you for reaching out to us regarding your account. In order to research this further for you and stop the calls, I need to locate your account. Please provide either your full name and DOB or the account number (not the invoice number) on the statement you received. You may provide this information via this portal or by emailing *********************************************.
We look forward to hearing from you,
Breg
Customer response
01/26/2022
Read the complaint. I don't have an invoice. I've asked for one and you never sent it. You have my name, my DOB is 3/29/1984. Stop contacting me or send me a ****. You're harassing me at this point. It needs to stop now. This is my number, make sure it's taken out of your system: ************.Business response
01/27/2022
Hello *******,
Thank you for your continued patience while we researched your complaint. You do not have a claim with Breg. We have a claim in our system where you were listed as the emergency contact, and that is the reason you were receiving phone calls from us. Due to HIPAA, we cannot release any information regarding that claim or who it belongs to. We have removed your number from that claim and you should not receive any further calls from Breg. If you do, please reach out directly to me so we can address this immediately.
At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle of our Breg 360 ************* Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that ********************** prides itself on.Breg
*********************************************
Initial Complaint
01/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Keep getting calls from them about owning money. Never had a **** from them for any reason I know. They leave no reference information about what it is regarding but have repeatedly called with automated messages.Business response
01/04/2022
Hello Ms. Stonik,
I have looked up your account (for reference you account number is ******** and found that you receive an ankle brace back in March of 2021. There is a small balance remaining that your insurance applied to your co-insurance. I did notice that the address we have on file does not match the address you listed on this BBB complaint. That *** be why you have not received the invoices that have been mailed to you. If you can confirm the correct mailing address I can have that updated in our system and send a new invoice out to you. This information can be provided directly to us at ********************************************* or via this BBB portal. Thank you and we look forward to helping solve this frustration.
Initial Complaint
12/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company is double dipping billing my insurance company and myself. This is fraud. I have been trying for 1 year to get reimbursed ******. No one will pay me or call me back.Business response
12/22/2021
Hello *******
We would like the opportunity to review your claim. Can you please provide either the patient's full name and DOB or the account number on the invoice? You may respond via this portal or email us directly at *********************************************
Breg
Initial Complaint
12/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My son received a brace from ************ post-surgery July 2021. I received a **** in July 2021 from Breg for the brace. I called them and found out that ************ did not provide them with my insurance information. I provided it to them then. Since then, I have received a notice every month stating I still owe for this. I have called multiple times with zero resolution. They state they have the insurance information, but no one will or can tell me if they have sent it to the insurance company. I have received payment notices from my insurance company for what they paid out to ************ and all his follow up appointments. This lets me know they have yet to submit the claim to the insurance company. I need them to submit this claim for the brace to the insurance company and let me know when they do. If for some strange reason I get a notification from my insurance company that they won't pay it then I will pay the ****. Breg needs to submit the claim.Business response
12/20/2021
Hello ****************,
We will be more than happy to review your son's claim. Please provide either your son's full name and date of birth or the account number on your statement. You may provide this information via this portal or by emailing *********************************************.
We look forward to hearing from you.
BregInitial Complaint
11/29/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I had filed a complaint late Sept (complaint #********) that was resolved with BREG regarding a **** dispute. However, I have not received an updated invoice to pay the balance from BREG. I do not feel comfortable sending in a payment without an updated invoice due to the issues I've had with them to-date. I am ready to send a check as soon as I receive an invoice with the **** adjustment. I am not able to access the previous claim through BBB. Please advise.Business response
11/30/2021
Hello Jeribeth
Can you please provide me with the full name and date of birth on your account or the account number from the invoice you had previously so that I may locate your account? I am happy to email or mail you a copy of the updated statement. You may provide the needed information via this portal or by emailing *********************************************
Thank you
Breg
Customer response
11/30/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.For Breg: The account number is *******, *******************************, 10/12/1973; ******************
Regards,
*******************************
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Get a QuoteCustomer Complaints Summary
142 total complaints in the last 3 years.
49 complaints closed in the last 12 months.