ComplaintsforBreg

• Initial Complaint

  11/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  letter I sent to the hospital about Breg, the vendor, who sneaked in a charge.In re: Breg Company Invoicing, DOS 8/28/21 **** hospital X:I received a **** from Breg stating that I received an orthopedic product from them at your facility. I had no knowledge that I would owe this company anything in addition to hospital charges until I received the statement. I have no documentation in my possession or that I signed that corroborates this statement.They are referring to a sling I received in the *** I did see part of the sling in the trash, did I get overcharged for what I didn't need would be my first question.Second, I did not sign anything saying Breg could charge me in addition to Piedmont. I signed all paperwork and was at the ** alone and responsible for my charges. Later that night, my husband picked me up and said he did not sign anything either. He said he signed a paper that was not explained to him and he assumed it was just for discharge since it was as I was transitioning from the bed to the wheelchair to leave. I find this most irregular sneaking in a vendor's charges.I would ask that I get a copy of any paper I signed agreeing to be charged separately by Breg as well as confirming that I was charged appropriately by item number and cost, please. I do not consider this a valid charge until I receive such paperwork.I do not feel I should have been charged for something extra in secret, especially when not agree upon, at your facility and am bothered by this.Your assistance in this matter is greatly appreciated.Sincerely,

  

  Business response

  11/23/2021

  Hello ******,

  We would be happy to send you a copy of the paperwork you are requesting.  Please provide either your full name and date of birth or the account number on the invoice you received.  You may provide this information via this portal or by emailing *********************************************

   

  We look forward to you response,

  Breg

  Customer response

  11/23/2021

  10092661

  I am looking for the paperwork that shows my signature authorizing Breg to **** me for anything at Piedmont Athens WITH the item description and cost of the item you intend to **** me for separate from Piedmont Athens.

  
  
  Thanks, *****************************

  

  Business response

  11/24/2021

  Hello again ******

  In order for me to send you the paperwork, I need to be able to locate your account.  Please provide your full name and date of birth or the account number on the invoice you received.  Without this information, I am unable to locate your account and send you the requested information.  Please respond via this portal or by emailing *********************************************

  Thank you,

  ***

  Customer response

  12/03/2021

  I sent you that information already via this website.  Invoice  ********

• Initial Complaint

  11/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Went to take my daughter to urgent care for her hurt wrist. Urgent care gave her a wrist brace. Months later I get a **** from **** for $140.47. The org charge was $250. This is a wrist brace I can get at ******* for $10-20. You billed the insurance for a CRAZY amount of money and then requesting me to pay the difference. Mind you I have 2 insurance. I have called a couple times the 1st time they didn't even **** my secondary insurance. SO I asked if they could. I went round and round with them on getting the info to them. Lady was very rude. I continue to receive bills for the $140.47 . Not anywhere does it show or state they billed secondary insurance,This company as I can see on the other reviews is awful. They are ripping people of and insurance.Acct *******

  

  Business response

  11/18/2021

  Hello ********

  Thank you for providing your account number so I may research your claim.  I show a note in our system that you called 09/13/2021 and you stated you would call us back with secondary insurance information.  If you did call back with that information, it was never placed in our system.  If you could scan and email us a copy of your secondary insurance card, we will be happy to **** your claim to them.  You can email a copy of your card to ********************************************* or fax a copy to ************.

  We look forward to hearing back from you,

  Breg

• Initial Complaint

  11/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm continually receiving harassing phone calls and emails from your company demanding $120 for a $20 ankle brace. Your company seems incapable of correctly billing my insurance company. I called today (11/9/2021) and provided my insurance information, again, over the phone. My full name is ******************************* and my DOB is 9/19/1983.

  

  Business response

  11/10/2021

  Thank you for reaching out to us on your account.
  
  I would like you to know we have received your complaint on your account. We will be investigating and reaching back out with our resolution soon.  We have temporarily suspended collection activity on your account.
  
  At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle of our Breg 360 ************* Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
  
  Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that ********************** prides itself on.       

  Customer response

  11/15/2021

   I can't accept the business' response at this time as the situation is not yet fully resolved and closed.

  

  Business response

  11/16/2021

  Hello *****

  As of 11/16/2021, we have not yet received a response from your insurance company.  Your account is currently on hold with Breg while we await a response.  You should not be receiving any collection activity on your account during this time.  As soon as we have an update from your insurance company, we will be reaching back out with updated information for you.

  Thank you so much and have an amazing day!

  Breg

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩