Customer ReviewsforBreg

I wish I could leave - NO star! I have never dealt with a business like this! We paid a bill twice due to receiving three additional invoices after first payment was already made and cleared - for the same invoice. Once we realized the error of double payment (totally our error we admit!), we contacted Breg right away providing check information and the online payment complete with dates, confirmation numbers etc. That was back on April 15, 2024. We've spoken to customer service numerous times regarding reimbursement, and have been given every excuse as to why our money has not been reimbursed. (ie."it's in finance for review, it's in finance to determine how we should pay you back, it's under review, send me all the info so we can follow up, we see that you've called before - don't call back for atleast a month!, not sure why there is a hold up - are you certain you've made a double payment?," after several phone calls with my wife - now they can't talk to her anymore!) It is now July 23, 2024 - still no reimbursement, at the end of our most recent phone call I advised that we'd be calling back again next week since we're certain there won't be a reimbursement by then. Breg's just said "thanks!" So ridiculous! I wish healthcare facilities would realize what kind of "business" they are dealing with and subjecting their patients to! I think Breg just wants us to give up and "bank" the overpayment. What ever happened to a company having integrity and customer service?

Thank you reaching out to us. If you can provide us your account number so I can look into this issue. Please email us at ********************************************** Thank you!

This company is a sham stating its a medical fitted device. They charge insurance 950 and its not even a product that is patient friendly. If you cant put it on yourself it isnt worth a *****. Overpriced Velcro is what it should be called. I will be contacting my insurance company to dispute this charge and bring awareness of this shoddy product being sold as a medical device with no customer service or consideration.

Thank you for reaching out to us. We would like the opportunity to look into you account. Please email us your account number to ********************************************** Thank you!

I believe this company prey on people who are going through much pain and agony in their bodies in order for their company to grow financially! I was in pain on May 18th, 2024 and went to urgent care for my left hand, I have come to find out that I have trigger thumb. The PA that assisted me that day could not diagnose me so sent me home with breg wrist brace and a referral to an orthopedic doctor. About or around the end of June of 2024 I received an invoice from Breg for the wrist guard for $315.00 dollars!! I was in shock!! Online the brace is worth about $30.00 to $40.00 dollars!! How can this company take advantage of the sick and working class in such a terrible manner, it's embarrassing for even I to be making this complaint! I talked the customer service line and the lady said I agreed to it by signing something at urgent care! That's because I was in pain and wanted help! My insurance will not pay for it since it is considered an over the counter item. Why was this not disclosed to Mr? ** the doctor and breg running a scam on us and taking advantage of the working class citizens? The lady at breg had me on hold for ********************************************** back, no call yet. Please help me with this bill, I do not want my credit ruined!!

I would be happy to look into your account and see what additional help we can provide. Please email us your account number located on your invoice to ********************************************* so we are able to investigate. Thank you!

I paid at Breg.com with my debit card and then started getting fraud charges from this company. They stated that they do not have a breach, however, that is the only place I had used my debit card for and then purchases at ************* ******** Headquarters Pharmacy-they are in on it too), ****** plus subscription, and an online order from CHEGG. It took more than a day to get the supervisor to contact which of course did nothing. I think they need to check their employees but I strongly feel they were in on the Fraud. The customer service representatives were not native to *******, they did not have an "America" access, nor were they Spanish speaking. This concerns me due to the scammers I have previously experienced. I would strongly be concerned if you pay this company for the medical devices they offer, the brace was not great quality and hurt my daughter to wear as well. Truly concerned for others and hope they are not scammed as well.

I apologize this happened to you but Breg has not experienced any breach. As we recommended before, please work with your bank to find a solution.

We continue to get the same bill for our daughter from this company even after sending our health insurance information to them as requested. We were told to follow up with our insurance company which we did & our insurance company said **** never sent them a claim. We continued to be placed on hold for a long time. How can Breg not send a claim to our insurance and take it upon themselves. Then we finally were able to speak with a supervisor who said they will now send a claim to our insurance company.

We apologize for the delay and frustration this has caused. Please email us at ********************************************** providing your daughter's full name and date of birth or the account number from your invoice and I will be happy to look into this issue. Thank you!

BEWARE! Breg sent me a bill for an item I've never received. for a patient I have no association with (or ever met), and is threatening to foward to a collection agency. I have no IDEA who this person is, WHAT this item is. I've called them to raise this as FRAUD and they continue to send me these bills.

Thank you for reaching out to us. I would like to look into this issue. If you could please email us the account number that is on the invoices you have received to ********************************************** Thank you.

Breg is corporate trash. All of their medical equipment is junk. They literally made me a custom knee brace with my valgus deformity built in. You heard me right they made me a crooked-leg brace for my crooked-leg. How is a crooked leg brace supposed to offload weight? Unfortunately I have no other choice. Other companies like Ossur offer built in angles of Correction in their leg braces. ***** wants you to have a brace that's just as crooked as your leg while claiming it somehow offers correction.

Thank you for reaching out to us. I would be happy to look into your account and have someone contact you to see what we can do about your brace and having it either better fit or possibly remade. Please provide your account number or the patient's full name and date of birth so I am able to look up your original order and have someone reach out. Please email the information to ********************************************** Thank you!

Absolutely horrible and obviously fraudulent billing. the comment in Bregg responses below that they billed insurance allowables in categorically untrue. My issue has been referred to the state AGs office.I am willing to pursue a class action suit if there are interested parties that come to this venue.It requires a star rating. My rating is negative stars. Used one as required for this review. BBB should amend this star requirement.

I would like to be able to look into whatever your situation is but I cannot make any determinations from the information in your comment. Please feel free to email us directly at ********************************************* with your account number or the patient's full name and date of birth along with the issue you would like looked into and we will happily assist. Thanks!

This company is a rip off and takes advantage if the insurance system and the patient. Insurance was billed $200.00 for a shoulder brace that was between $15-25 on medical supply stores as well as amazon and ******** They "lowered" the bill for me to $120.00 since I had not met my deductible. This company is predatory and is making money off of junk. My Breg brace broke in the 3rd week post surgery and was unusable. This company is a joke.

Thank you for reaching out. We would like the opportunity to look into you account. Please email your account number to ********************************************** Thank you!

They keep sending me past due notices. I have emailed them my online receipt of payment along with proof from my bank that the payment cleared over a month ago. Waiting for a response. Reading the reviews makes me extremely nervous dealing with this company and getting the issue resolved.

Thank you for reaching out to us. I would like the opportunity to look into your claim and help solve the matter. Please email the patient's full name and date of birth or the account number located on the invoice you received to ********************************************** If you could also supply the email you sent the initial proof of payment to so we can track it down as well that would be very helpful. Thank you!