Business ProfileforBreg

On March 25th, 2024 I went to Banner ******************* located on ******************************************I had injured my ankle, so I got X-rayed and the urgent care provided me with a walking book and crutches. I asked multiple times if either one of these items would cost me money and they guaranteed that they would be covered by my insurance I had provided them with. They did have me sign a document (which I have attached to this report) saying that I would pay any balance that my insurance didn't cover. However, they were very misleading when telling me that I would owe nothing out of pocket and my insurance would cover it. Also, they never provided me a receipt with how much the crutches and walking boot cost on the day of. Therefore, I had no idea of how much they would be charging me if my insurance did not cover it. I have reached out to BREG which is the company that billed me for their medical equipment, and they said there is nothing they can do to remove the bill. I have contacted my insurance to see if they were supposed to cover it and they said they cannot because it does not fall under my coverage. I am requesting that either BREG remove the balance of $253.78 that they say I owe them for the walking boot and crutches because I was not informed of this cost by anyone. Or, if ****************** is at fault for not effectively informing me of the cost, I would request that they cover this bill.