ComplaintsforZoom Professional Services
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I sent a profit and loss statement to them with wrong amount of gross sales number on it, I realized the mistake within days and called them and spoke to them about it and resent a new profit and loss statement with corrected amount on it. They completely ignored the new paperwork I sent and did the audit with the wrong gross sales number. I sent them copies of the new Profit and Loss statement at least three times. They said that was not good enough, so I had my bookkeeper send them Profit and Loss statement along with tax return for them to review also. Then I sent them all my bank statements for the audit year. They sent e mail today stating that that the audit was closed, and they would not return the $618 that I sent them for the audit that was not correct, Gross sales on the incorrect staement was ******* and the actual sales were ******* so there was no way I owed them 600. They do not answer the phone and are very hard to communicate with. Nothing but a bunch of CROOKS!!!Initial Complaint
05/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I had small business insurance through ****** Insurance Services.about $800 per year. I had a heart attack and did not finish the year.I did not pay the renewal and closed business down.Zoom sent paperwork saying I owe $12, 998 .38 because I did not send in some audit paperwork after my business was closed down.They are threatening to send this invoice, that I don't owe, to collections.They are requesting access to my bank info and tax returns and all other.Please help me.Initial Complaint
04/22/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am currently being harassed by this company who keeps requesting documents and when the documents are sent they change the criteria and send threatening notices regarding the documents they receive. I have received legal threats if not responsive within a certain timeframe but yet it takes them weeks to get back to you and or respond. When they finally do get back to you they simply claim that the document now needs something else that was never requested in the first place. Total run around. I paid in full then got cancelled without notice being given for two months. Then they put me under audit because they do not want to pay me back for monies owed for a policy that was only bound for a couple weeks. This company is trying to find any reason possible to not make right their mistakes and refuse to answer any questions regarding my account. I express to anyone considering using this company to refrain. You will be treated poorly, and you will be harassed and threatened with legal actions. They will keep requesting the same documents over and over even when you have already had your CPA send over what they have requested. Very unprofessional company with terrible or no service provided. Never pay this company in full!! Just stay away completely. Bad, Bad, Bad.Initial Complaint
03/27/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was sent a letter with a notice that I have an expired policy audit of a policy I paid and no longer have.The letter claims that it is the 3rd one I never got any letters or emails They want 13K This is absolute extortion, I will employ counsel as many prior complaints urge.Trying to explore class action because it seems they are doing this to many people This behavior is absolutely unacceptable.Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is the same complaint as the other 31. Zoom is trying to extract more money out of my company after the policy has been paid. They have the same address with ***************** company and are no doubt In cahoots with them. They are trying to charge me the same amount as the rest of the complaints just over ********* for a policy that was expired on 1/31/2023. They are a scam.Initial Complaint
01/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an Insurance from an insurance Broker... Zoom Professional services is the auditor of that issurance.they said I owe $4,135.14. on my Gross earning receipts... But most of that is what i paid for subs, I did not make Money that they said i made. money that shows I made is the gross. amount. what I made in Gross just for me is about $150,000.i asked for an explanation on where this payment would go and they said - if i was going to pay them or else it will go to collection.isnt it illegal to sell owed **** to a third party as well?Please Help I dont want to get ripped off. im just a small business.Initial Complaint
01/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I want to add my experience to the large list who have had dealings with this company. It seems like a scam working barely above legitimate means. They contacted me last year and wanted access to my bank account. I spent a lot of time explaining to them that I am a one man show. I have low income. They finally left me alone last year. Now here we are again this year with a letter dated 12-29-23 saying that we owe $13,000 or they will submit to collections and proceed to litigation.Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was sent an email stating that I owed approximately ******. I have never done any business with this company I contacted my insurance company like other complaints have stated they stated that this company has no affiliation with them and they are unaware of any outstanding balances and or audit processes that use this company. I believe this is some sort of scam email however it seems to be related to a legitimate company or at least a online presence of a legitimate company.Initial Complaint
09/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company sent a request for tax/business info under the guise of an audit. They knew the company I use, but gave a false account number. Called my insurance company to verify their legit. My company did not employ them. Now they say I owe more than 13k and have hired a semi legit collection agency. Criminal scammers!Initial Complaint
09/15/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company is trying to bill me $13000 extra for an audit that I don't know anything about. They are in cahoots with an insurance company in the same building in **********. I no longer have the insurance company. Did some research and found out the insurance company doesn't even pay out on claims for other clients who have turned things in. We have never had a claim. Apparently zoom professional services has tried the same (fine) with many other clients from my research. I have since found a reputable insurance provider and never had any of this aggravation. How are these businesses allowed to operate? I have a small contracting company. I am a one man show. No way general liability insurance should cost the premium of $1200 a year and this scumbag company try to get me to pay $13,000 more. No way. I'd quit first!
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Customer Complaints Summary
33 total complaints in the last 3 years.
12 complaints closed in the last 12 months.