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Business Profile

Boys Clothing

Revolve Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boys Clothing.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I received incorrect items. I have a disability and requested to speak with customer support over the phone and they instead sent me a threatening email about not shopping at revolve if I decide to file a complaint. Despite sending me incorrect items they have not resent the items or issued me a refund.

    Business Response

    Date: 03/06/2025

    Hello Aly,

    Thank you so much for taking the time to provide us with your feedback regarding your most recent experience with us! I am so sorry to hear that you have experienced this, it is never our intention for our emails to come across as threatening! I can understand completely that this would exacerbate your frustration. With that said I do want to reiterate the information provided in this email. The items that were shipped out, were confirmed that the items were inspected and verified upon shipping the packages.

    While I understand you have advised that you did not receive those, it could be that these issues happened while in transit or upon delivery. In this case our team is not able to further assist in getting those refunds taken care of. As mentioned in our email, moving forward the only option in order to recoup those funds is to go ahead and dispute with your financial institution. Our team will be sure to provide your bank with any details needed in order to conduct their investigation. 

    Thank you again for your time, and I hope that you have a wonderful rest of your day. 


  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 dresses on January ******* for my husbands work event Friday January *******. I expressed shipped some pretty pricey dresses for this event. Im 5 months pregnant and was hoping to find a dress that fit well and met the elevated atmosphere of the event. One of the dresses came broken with a zipper that stuck, a small hole in the back, and unideal stitching (which was surprising considering the dress was $300+). I ended up with a black off the shoulder body con and sent the pink and blue dress back THE NEXT DAY, less than 24 hours after receiving it. I received a refund for the blue dress but revolve is refusing a refund for the pink dress and trying to blame me for the damages when they sent me a damaged item. I asked then to provide photo evidence of the conditions that allow them to refuse the refund but they are not willing to send any. I have asked to speak with a manager twice and am waiting for a response. I have never had an issue with revolve and have ordered multiple items before and returned them easily! I also think is extremely unprofessional for a company to include emojis in emails back to customers or to deny refunds with NO EVIDENCE OR CLARIFICATION for the denial of a refund.

    Business Response

    Date: 02/19/2025

    Hello Victoria, 

    Thank you so much for taking the time to escalate your experience through the Better Business Bureau. My name is ****** and I am one of the supervisors with REVOLVE, and I am so sorry to hear that your experience was anything less than exception! Our customers are so important to me, and I am so disappointed to hear that you experience such frustration with your package! You received items in your order that were not in perfect condition, and you are right, those should have been processed without such back and fourth! I have taken a closer look into your order and can see that you have been refunded since. While I am so glad that one of my colleagues was able to assist you, I am so sorry that it took having to escalate further. 

    If there is anything that I can personally get my eyes on please let me know by emailing me at ********************************* and add ATTN: ****** in the subject line and ill get eyes on it! Thank you again for your time ********. I hope you have a wonderful! day! 

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four items and paid $634. I received a completely different order and notified Revolve. I proceeded to ship it back using their label and customer service now says it is up to risk management to refund me. how is this acceptable?order *********.please refund me, this is due to your negligence.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is fwrd Transaction date 9/8/2024 Order number ********* Amount paid $896.16 I ordered a Chanel stone necklace It was pre owned and came with a certificate The stones fell out I took to a jeweler who said it is not an authentic real Chanel necklace

    Business Response

    Date: 12/18/2024

    Hello ********, 

    Thank you so much for taking the time to escalate this situation through the Better Business Bureau. I am so sorry to hear that this has been your experience thus far. I understand completely that this is incredibly frustrating. I would love to further assist you with this! Can you kindly confirm for us, what the jeweler advised, made the necklace authentic. Additionally if you were provided with any documentation regarding the state of the necklace, that would be helpful for us to review.

    We have a team of authenticators that will inspect all items and verify that they are authentic as it is incredibly important that we are only shipping authentic items to our customers. I have reached out to the team that authenticates, and was able to confirm that at the time the order was shipped out, it was checked and verified again that the item was an authentic Chanel necklace. Once you have those details for us please do go ahead and send an email to our **************** email address and in the subject line please write ATTN: ******* and I will further assist! 

    In the meantime thank you again for your time, and partnership here. I so look forward to your response. I hope that you have a wonderful rest of your day.

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order as a gift and put instructions to deliver to the named person with their phone number!! The courier didnt follow instructions and the package is nowhere to be found! Revolve is now trying to link my account to the person I ordered the gift and say they cant refund me but that is unfair as we are different people and my clear instructions werent followed! The tracking also said it would be delivered Thursday but on Wednesday said would come early but fhs receiver wasnt at work so the courier shouldnt have delivered as per the instructions! I contacted revolve on Wednesday and they confirmed the courier didnt follow my instructions but then today wouldnt help me!They wouldnt even get the courier to investigate. I put the instructions as the person I gifted I know has had orders taken or left so to avoid this I put to only deliver to her and call if necessary! How is it I have to pay for this.

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a refund back to my original form of payment. The card that I initially used was closed due to fraud however everything is still connected to my bank account. I would like a refund back to my bank account.

    Business Response

    Date: 10/15/2024

    Hello Rivly. 

    Thank you so much for taking the time to raise your concerns with your order through the Better Business Bureau! My name is ****** and I am one of the lead supervisors with REVOLVE and I wanted to be sure to get this resolved for you! I have taken a closer look into your order ********* to see how best to get this taken care and I can see that your refund was approved back to the updated card within your account ending in 4459 and your refund was issued for you in full. The amount of the refund was $390.18. This was taken care of on September 26th, and that refund likely posted back into your account the following Wednesday which was October 2nd. 

    If there is anything else that I may be able to personally assist you with please do let me know and I would be so happy to help! I can be reached by sending an email to our teams to ********************************* and in the subject line ATTN: ****** and it will be sent to me. In the meantime I thank you again for your time and I hope that you have a wonderful rest of your day! 

    All my best, 

    ****** Y

    Customer Service Lead

     

    Customer Answer

    Date: 10/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Rivly *****

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase at **** on 07/26/2024. My order shipped on 07/27/2024. I am a loyalty rewards member, and I did not receive the 500 points for shopping at **** once per quarter. I have contacted Revolve's customer service multiple times because the 500 points for shopping at **** have not been added to my account. My desired solution is for the 500 points to be added to my account.

    Business Response

    Date: 09/06/2024

    Hello *****, 

    Thank you so much for taking the time to provide REVOLVE with this feedback via our partnership with the BBB. My name is ****** and I am one of the lead supervisors with REVOLVE and FWRD. I am so sorry to hear that you have been experiencing these issues with regard to missing loyalty points in your account. I understand completely how frustrating this is! I have taken a closer look into this for you and can see here that we have added those 500 points into your account as of 8/31. If there is anything else that I personally can assist with please do let me know as I would love to further assist. 

    Thank you again for your time, and I hope that you have a wonderful rest of your day! 

    All my best, 

    ****** Y

    Customer Service Lead

    Customer Answer

    Date: 10/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My issue has been resolved. Thank you Revolve for resolving my issue!

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/14/2024 and 8/19/2024, I had won two Revolve Gift Certificates. Both times, the order was cancelled for no apparent reason and refused to provide an explanation. On top of this, Revolve refused to credit or refund me for this issue. It is $200 worth of certificates. I am being told to just pay and lose the certificates.

    Business Response

    Date: 09/23/2024

    Hello ********, 

    Thank you so much for taking the time to provide your feedback regarding your experience through means of the BBB. My name is ****** and I am one of the lead supervisors with REVOLVE. I am so sorry to hear of your experience regarding the purchases made with the gift cards that you had won. While I understand that you were the receiver of these gift cards. The purchases of the gift cards was not authorized for this reason we were not able to fulfill any orders associated with those gift cards. You could absolutely reach out to the person who had gifted those cards for more details however at this time, our feedback will remain the same.

    You are absolutely able to purchase with us, with a credit card of your choosing, AfterPay or even ******, however if the gift cards are used on the orders, they will be cancelled once more. Again, I am so sorry for the inconvenience that you have experienced. If there is anything else that I can assist you with moving forward please do reach out to me via ******************************** with the email subject ATTN ****** ** and I would be happy to help. 

    I hope that you have a wonderful rest of your day! 

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a bag from Revolve/**** on July 13th. The bag was delivered to me on July 16th. I opened the package, did not think it was worth what I paid for it, and repacked the bag. I returned the item on July 24th. Revolve received the bag on July 29th. On August 6th, they said they would not be refunding my money because a COA tag was not attached. There was never a tag attached to begin with and Im due my refund. I sent back the bag in the exact same condition and packaging, down to the tissue paper filling. I was told multiple times I would be receiving a refund, messages attached.

    Business Response

    Date: 08/20/2024

    Hello *****, 

    Thank you so much for taking the time to seek resolution through the BBB! My name is ****** and I am one of the supervisors with REVOLVE. I am so sorry to hear of the inconvenience you have experienced with the delay associated with the return of your bag! I can understand completely how frustrating this has been through this process. I have taken a closer look into this and I can see that this refund has since been processed. I have gone ahead and resent your refund confirmation just moments ago for your records. If there is anything that I personally can assist you with please do let me know and I would be happy to further assist. You can reach out to us directly at our email ******************************** and request to speak with ******. 

    In the meantime I hope that you have a wonderful rest of your day! 

    All my best, 

    ****** Y

    Customer Service Lead

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I returned my full order *********. It is advertised through your website that happy return refunds are immediate. I returned order ********* via happy returns and according to your tracking happy returns approved the refund. I am now being told I have to wait three weeks for the refund to be received by your company. This is not what you advertise on your website. Refund me $315.17

    Business Response

    Date: 08/09/2024

    Hello ******, 

    Thank you so much for taking the time to escalate this with the BBB. I am so sorry to hear that you have been experiencing these issues with our REVOLVE customer service team! I understand completely how frustrating that is. My name is ****** and I am one of the lead supervisors with REVOLVE. I have take a closer look into this and can see here that happy returns has confirmed the items, and the refund was issued back to your ****** account on 7/18, and should have posted on your account now later than 7/25! With that said, our happy returns should not take three weeks to process unless there was an issue with the return, which I am not seeing is the case here! I will be sure to check in with the agent sthat you spoke to previously so that I can make sure these issues do no arise again! 

    If there is anything that I can personally assist you with here, or moving forward please feel free to send an email to ********************************* and ask for ******! I am here all the time and so happy to help! Thank you again for your time, and I hope you have a wonderful day! 

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