Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint via the Better Business Bureau regarding a *************** 3 Combo 3-Axis Gimbal Stabilizer for Mobile Phones that I purchased during the COVID-19 pandemic.Unfortunately, the product completely stopped functioning within two months of use. It would no longer power on or charge. I initially attempted to look into the warranty process but was advised at the time to wait until pandemic-related restrictions were lifted to move forward with any repair or replacement. Given the uncertainty of the time and limited access to support or service centers, there was very little I could do to take ********* the time normal operations resumed and I was back to working full-time, life became incredibly demanding. With so much going on, I completely lost track of the unresolved issueuntil recently, when I came across the device again and was reminded of its failure.I am fully aware that this request is being made well beyond the standard warranty period. However, considering the product stopped working almost immediately after purchase, and the inability to take advantage of the warranty due to global circumstances, Im kindly requesting that *** consider sending a replacement unit as a gesture of goodwill.I trusted DJIs quality when I made the purchase, and I would love the opportunity to continue being a satisfied customer. I hope your team can understand the unique challenges of that time and offer a solution that reflects the brands commitment to customer ********************** and product reliability.Serial:354ZHAH040KJ0VModel:CP.OS.00000040.01SKU:6362961Desired Resolution: Replacement of the defective *************** 3 Combo Gimbal Stabilizer

  Business Response

  Date: 04/14/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23187479
  
  I am rejecting this response because:
  I had an email pretty much stating that because everything is out of warranty or some other excuse that they could not send me a replacement they want me to send in the repair even though Im overseas at the moment.
  

  I just found it very disheartening that one they lost the original notes that I had called in about when I first had the issue with the product. And now that its almost 2 to 3 years later, they want to help me send it in.

  Acceptable resolution was just to send me a replacement. At this point, Im not even sure where that thing is. I stopped using it after. A broke and couldnt find a resolution and called it a loss but it just baffles me how two other companies I had issues with resolved the issue within one email, but this ones taking so much more effort.

  Ill definitely be sure to advise anyone else looking to buy these products to stay away and find another company. No one should have to go to this kind of rigmarole.

  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/18/2025

  Dear Customer,

  Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience youve experienced, its clear that we did not meet your expectations, and for that, Im truly sorry.

  I understand how disappointing it must feel to have reached out when the issue first occurred, only to find that your original case notes were lost and the situation remains unresolved years later. Thats not the level of service we aim to provide, and I regret that it has led to you feeling let down and unheard. Regarding the current repair request, I also recognize that being overseas makes this process even more challenging. While our standard warranty policies do have time and logistical limitations, I appreciate that you reached out early on, and we should have supported you better at that time. Our support agent will reach out to you shortly. Thank you. 
  

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23187479
  
  I am rejecting this response because:
  Merchant has said that they will contact me individually. I am waiting at the moment for that communication and what resolve comes from it.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:*** sold me a drone that was misrepresented by their sales team and does not meet the functionality I was promised.Complaint Details:I purchased the *** Air 3S Fly More Combo for $1,694.94 based on a recommendation from **** sales team. I made it clear before purchase that I needed a drone that could record at night using ActiveTrack (follow-me mode) without manual control. I use drones during nighttime walks in cold conditions, so hands-free operation was essential.The sales team assured me that the ****** would meet my needs. However, after purchase, I found that ActiveTrack does not function in low-light conditions, making the product unusable for my intended and clearly communicated use.I contacted *** support multiple times, including a direct representative (*****), and even provided video evidence and documentation showing that prior *** drones worked in the same conditions. I respectfully requested a refund or to apply the value of the Air 3S toward a *** Mavic 3 Classic, which is more suitable for night use (larger 4/3 sensor and adjustable aperture). Despite this, *** refused my request.Additionally:The drone was sent in for service multiple times, so I had limited time to test it within the return window.*** falsely claimed that the Mavic 3 Classic would perform no better than the Air 3S, despite clear technical ************** concerns about the sales team misrepresenting the product were not acknowledged.Resolution Sought:I am requesting either:A full refund, or To apply the $ $1,694.94 purchase value toward a Mavic 3 Classic.I have kept a full record of all email communications, service tickets, and video evidence and am willing to provide them.

  Business Response

  Date: 04/03/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23153725
  
  I am rejecting this response because:  *** has not made any effort to resolve my complaint. They issued a generic message stating that my case was "forwarded to the support team," despite the fact that Ive already had multiple email exchanges with their support including escalations.

  At no point has *** addressed:
  The sales misrepresentation that led me to purchase the *** Air 3S based on my stated need for a drone that could record at night using ActiveTrack.
  The fact that I offered a reasonable compromise to apply the purchase value toward a Mavic 3, which is more suitable for my needs.
  Their support team has repeatedly issued contradictory and factually inaccurate responses regarding the capabilities of their own drones.

  I am not seeking anything unreasonable only that the company be held accountable for misrepresenting product capability and refusing to correct the issue despite multiple opportunities.
  I request that *** revisit this matter seriously and offer a fair resolution.

  Sincerely,
  
  **** ********

  Business Response

  Date: 04/04/2025

  Dear Customer, 

  We understand your frustration and are committed to making this right. Please allow us a little more time to fully investigate the issues youve raised. We will contact you directly to discuss a fair resolution that meets your needs.
  Once again, we apologize for the inconvenience you have experienced, and we appreciate your patience as we work to resolve this matter to your satisfaction.
  Thank you for bringing this to our attention.

  DJI Support

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23153725
  
  I am rejecting this response because: No, I do not accept this response from DJI.
  Throughout this process, DJIs customer care and technical manager, *****, has been dismissive, unhelpful, and factually inaccurate in his responses to me. I was told I would receive a call from a different representative within 24 hours that call never happened. Instead, I continue to receive emails from *****, who has been consistently rude and unwilling to resolve the core issue.
  DJI has had more than enough time to address this matter. Their responses have repeatedly ignored the facts and dismissed all reasonable attempts at resolution. The issue is simple: I purchased this drone specifically for nighttime ActiveTrack recording, and the drone has failed to deliver on that function. Yet DJI continues to refuse to refund my money.
  ***** continues to ask me to accept this outcome meaning I lose both the drone's usefulness and the $1,694.94 I spent. That is not acceptable.
  I expect a direct response from someone outside of the current support team who can finally address this properly. Otherwise, I will continue to escalate this issue through every available channel.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a *** Drone directly from the *** Website (***********) on February 19th, 2025. The company stated that they shipped the drone, but when the order reached U.S. soil, the order was seized by U.S. Customs, with no plan to release the order. I contacted U.S. Customs and the courier, ****** which was used to ship the order. Both agencies responded with similar answers, stating that the order was seized and there was a future date for the order to be released and most likely be shipped back to the *** company in *****. I contacted *** to cancel my order, and they refused.

  Business Response

  Date: 04/01/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the *** Mic 2 for my **** a7iii camera. I thought it was working with my camera but the sound wasn't good and I finally realized that it's not working and that my camera is actually where the sound is coming from. After several hours of research, I was told I needed to by the Mic 2 camera adapter. I just received it today, connected it, and this doesn't work either. Just contacted customer ********************** and ridiculously loud people in the background made it difficult to understand, so nothing got done. Created a thread online called "Linking *** Mic 2 with **** a7iii" where I also received very poor and misleading information. Every single time I've searched for information on this, *** has failed to provide proper information. I purchased this from Best Buy and it's past the return date. I want to return this Mic 2 to *** and get a full refund immediately.

  Business Response

  Date: 04/03/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 22917173
  
  I am rejecting this response because: My problem with DJI is terrible customer **********************. They said they would respond by email last Thursday, it's Monday morning and they still haven't. 
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/14/2025

  We are sorry that the solution has not been satisified for you. We will continue pushing this case and someone will reach out to you ASAP. Thanks. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 22917173
  
  I am rejecting this response because: No one has reached out to me since your last response. No faith whatsoever based on past experience that you'll reach out anytime soon.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ******** replacement program and basically this company states that in an event where a drone is lost (in my case flew into a lake) they would replace the drone for a fee of $115. Now they claim due to my piloting error I would need to pay $216. for a replacement. This is totally contrary to what their replacement plan (that I paid an additional $59 for) states on their website. No where does it say on their site that pilot error means I would pay more for a replacement.

  Business Response

  Date: 02/10/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It pains me to file this complaint. I've really liked DJI as a business so far, but I don't understand what went wrong here and I feel as though I am out of options.I purchased an Avata 2 Fly-More combo in December. Upon flying the drone a few times, I noticed a dead pixel (or as DJI calls it, a "black spot") towards the top of the goggles (referred to as the "original" goggles). I got in contact with customer support, who advised me to send the device in for repair/replacement. I did so, they found the issue, and sent me replacement goggles.Well, upon receiving the goggles (referred to as the "second" goggles), I immediately noticed a larger quantity of dead pixels, some located much closer to the center and were much more noticeable than the original goggles. I asked about what could be done or if I could get my original goggles back, since the goggles I received were in *worse* condition than the ones I sent in, and my case was escalated to a senior support team. Eventually I got an email stating that my original goggles were found, and if I sent in the second set of goggles they could be replaced.After sending my goggles in, the repair team said they didn't find anything wrong with them (which makes no sense; how did they notice this in the original goggles but not the second ones?). I sent an email detailing the location of the dead pixels, but this seems to have been ignored and the second goggles were shipped back to me anyway.I cannot accept this. The second goggles are in objectively worse condition than the original ones, and despite promises to resolve the issue I'm still stuck with them. The dead pixels are very close to the center of the screen and it affects my drone flying. All I want is a set of goggles that either don't have dead pixels, or have only a couple along the edges, so I'm not distracted while flying my drone. If the original goggles cannot be found, then some other replacement is fine.

  Business Response

  Date: 01/29/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3, 2024, I purchased a camera kit on the *** brand website. According to the order tracking, the camera was shipped to my address; however, I never received it. The tracking notifications later informed me that the camera was returned to the seller (DJI) on December 27. Since that date, I have been in contact requesting information on how the product could be reshipped so I could receive it, but after more than 15 emails and chats with the brand's official customer **********************, no solution has been provided. Additionally, they have sent me a release of liability letter from *** in order to resolve the issue.

  Business Response

  Date: 02/06/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The situation began with the delayed delivery of my $700 camera, arriving a day late in a severely damaged box that appeared soaked from being left in the rain. Upon opening the package, I discovered the camera was broken and non-functional. The lens and body were visibly damaged, the device was stuck in gimbal protection mode, and troubleshooting efforts failed to fix it. This left me with an unusable product.The premium price of the camera raised my expectations, but the products condition and widespread reports of similar issues suggest poor quality control. This is unacceptable for an item at this price point, highlighting serious concerns about the companys commitment to quality.Adding to the frustration, my attempts to resolve the issue with customer ********************** were met with inefficiency and unhelpfulness. I was transferred between four representatives, none of whom provided a satisfactory solution. This lack of accountability and clear communication compounded the disappointment.The entire experiencedelivery delays, a damaged product, and ineffective customer supporthas eroded my trust in the company. I am now left with an unusable product and no resolution in sight. To address this, I am requesting:1.A full refund of $719.17 This situation reflects poorly on the companys ability to meet customer expectations, and I urge them to act immediately to resolve this matter and restore confidence in their brand.

  Business Response

  Date: 01/27/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22823007
  
  I am rejecting this response because:

  I have been in contact with your customer ********************** team for the past three weeks, and there has still been no resolution to this issue. Despite my repeated efforts to work this out, the matter remains unresolved. The order in question was returned through ***; however, you are now claiming that nothing can be done because *** has reported the return as lost. This situation is completely unacceptable and highly frustrating. I was informed that I have the option to either pursue legal action or file a dispute regarding this matter. I expect immediate action and a satisfactory resolution to this issue. I provided return receipt provided by *** to you all over email, chat , ******* help, etc MULTIPLE TIMES. Despite my efforts, the same information keep being ask for and no one is on the same page . 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/14/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 22823007
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dji avata 2 drone from their website and they gave me a FALSE delivery date. I tried to cancel but they claim it had already shipped which was a lie *** hadn't even collected it. They said I had to wait for delivery to return and refund. it has been about 2-3 weeks now and it's stuck in a warehouse in ********!!!!!!! Even though I have not received it they still not refund me, and no answers from them or ***. So I have no product or MONEY! never stop with this company y'all. I WANT MY REFUND

  Business Response

  Date: 01/20/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/24, I purchased a drone, that was on sale for Cyber Monday from DJI for a Christmas present for my boyfriend. My product was never delivered to me. After reaching out to the shipping company, ***, on 12/16 & 12/17, I was advised that my product had returned to the shipper. After reaching out to DJI on multiple occasions and speaking with representative, Alaia on 12/23, I was told my claim was escalated and I will receive a call from a manager. I received a call on 12/25 from a representative who assured me that my claim was escalated & a manager will call me back. A manager, *** called me on 12/25, and informed me that I can either reship my drone or get a refund. I explained that I would continue with my order as I received the Cyber Monday ********** stated that they have already "escalated my claim" & will resend my package ******** should receive a new tracking number within 2-3 days, with my package to be shipped in another 2-3 days and I will receive my drone around the second week in January. On 1/1, I reached out to DJI again as I didn't receive a tracking number for my replacement drone and I was advised by ****** that they are out of stock on the specific model I ordered on 12/4. I asked for a manager to reach out to me via phone to compensate me for a drone in stock to be shipped **** and manager, ****, emailed me on 1/2 stating I can either get a refund or wait for them to restock. I expressed how unprofessional it is to sell out of a product prior to ensuring customers who ordered that model 2 months ago, received it without being transparent that it was out of stock and advising that I would be waiting much longer than the second week in January.

  Business Response

  Date: 01/16/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI

  Business Response

  Date: 01/16/2025

  Dear Customer,
  We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.
  
  If you have any questions, please feel free to contact DJI ************* Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:
  
  Tel: *****************
  Email: ***********************************
  Online Support: **********************************
  
  Sincerely,
  DJI