Business ProfileforKia of Cerritos

I have been a customer at the Kia ********************** Dealership in ************* for a few years now, and my experience has been highly disappointing. My car had an oil leak, which I brought to their attention on four separate occasions. The first two times, I was told there was no leak. The third time, they claimed it was due to a bad oil filter, and the fourth time, they suggested it was because of spilled oil during refilling. Each time, they assured me the issue was resolved, yet the leak persisted.Despite being on a tight budget, I agreed to purchase their large service packages each time, on the condition that the oil leak would be fixed first. The service packages included inspections, and I was always assured that the problem was resolved. Unfortunately, every time I returned home, the oil leak remained unchanged.Additionally, each visit resulted in hours of waiting, and attempts to follow up with the representatives were futile. Calls to the number provided on my paperwork went straight to voicemail, and my messages were never returned. Each time I went back, I requested a different representative and explained the ongoing issue, but to no avail.Frustrated, I finally took my car to a local mechanic after saving enough money for repairs. Shockingly, the mechanic identified the problem immediately as a seal issue between the engine and transmission. They were astonished that such an obvious problem was overlooked multiple times and suggested that the dealership was stringing me along until my warranty expired.I am deeply disappointed with the service at the Kia ********************** Dealership and their apparent shady business practices. I will not be returning, and I strongly advise others to seek service elsewhere to avoid wasting time and money.