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Find a Location

Toolots, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Toolots, Inc.

      17785 Center Court Drive N Unit 300 Cerritos, CA 90703

    • Toolots, Inc.

      17783 Indian St Moreno Valley, CA 92551

    Business ProfileforToolots, Inc.

    Online Retailer
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 79 Customer Reviews

    Customer Complaints

    140 complaints closed in last 3 years

    41 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Toolots, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Toolots, Inc.

        17785 Center Court Drive N Unit 300 Cerritos, CA 90703

      • Toolots, Inc.

        17783 Indian St Moreno Valley, CA 92551

      Location of This Business
      17785 Center Court Drive N Unit 300, Cerritos, CA 90703
      BBB File Opened:
      10/2/2019
      Years in Business:
      9
      Business Started:
      8/18/2015
      Business Incorporated:
      8/18/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Toolots.com
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Business Management
      • Feberly Patis, Customer Service Represen
      • Herbert Morales, Customer Service Manager
      • William Gilroy, COO
      • Jason Fu, CEO
      Contact Information

      Principal

      • Feberly Patis, Customer Service Represen

      Customer Contact

      • Feberly Patis, Customer Service Represen
      • Jason Fu, CEO

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      140 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/05/2024

      Complaint Type:
      Delivery Issues
      Status:
      Unanswered
      We placed an order on 12/06/2023 in the amount of ******* order # *********, invoice # *********. Due to unforeen circumstances we had to cancel order. We called and cancel order before it shipped; credit card was charged but never refunded the money for the purchase. We've tried to contact Toolots via phone and email and they make promises to call us back but they never do.

      Customer Reviews

      79 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Hiep L

      1 star

      07/19/2024

      I ordered a Heavy Duty 12-Roller Conveyor Table Stand RS38-12 70-55/64'' on 6/18/24 for my work. The item cost $146.69 while the shipping cost is $193.05. Something is wrong here but I was so dumb to realize it. Up until 7/11/24, I still haven't heard from them. So I called their customer service number and sent an email to their customer service email to seek for an answer. Someone named ********* answered my call saying she didn't see anything. She'll contact her shipping department to get an update (hmm after almost a month, she didn't see any update on my order...not good.) A few days later, I received email from her saying the same thing. "Currently, we're awaiting the latest update from our warehouse regarding the order. Our team is actively following up on this to ensure that your request are processed and will update as soon as possible." So I responded to her email saying if I don't receive the item by the end of the week (7/19/24), then I'll dispute with my credit card company to withdraw the money (they charged my card as soon as I placed the order while a legit company mostly won't charge your card until they're ready to ship.) Well, I received another generic email from ********* again "Thank you for your request. We have sent your request to our shipping department. We apologize for the inconvenience as we moved our warehouse, and our inventory and systems were not communicating. We hope to have your item out as soon as possible. Once your item ships, an email with tracking number will be sent to you." I can tell these are just bot answering email. They are scammers for sure.

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

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