ComplaintsforNoble House Home Furnishing Llc
Furniture Stores
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/11/24 I placed an order for two adirondack chairs through Target which were supplied to us through Noble House Home Furnishings. The chairs arrived and I assembled them and about 5 days later one of the legs on the chairs broke. I contacted Noble House Home Furnishings to request a replacement part ************ Fixed front leg" on their assembly instructions). I was informed by a person "Chazz P" that the chair was under full warranty regardless of the issue and that a replacement part would be supplied. I supplied a picture of the broken part and they approved the next steps for a replacement part. I was later informed by someone named "fzsales4" from Noble House that they do not have the part and it would not be available till 9/1/24 (or later if its still not available from far east manufacturer). I sent an email to both Chazz p and Fzsales4 requesting that if the part will not likely be in for 3-4 months that they should consider sending a new chair which is likely in stock so that we dont have to wait over 3-4 months to use the product. They have not responded to my email and request to have a new chair sent to me. We paid $167.65 for two chairs (approx $83.82 each). I am also open to shipping the damaged chair back to them at their cost so they can use the parts for other customers who have problems similar to mine and where the parts are not in stock from their far east manufacturer. I have not contacted Target about this situation for a replacement chair but will do so if they indicate I should return the chair to Target.Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a mattress from OKIOKI on April 9th, 2023. At the time of purchase, I was informed about a 365-night trial period during which I could return the mattress if I wasn't satisfied. It was explicitly stated during the call that they would arrange for pickup within this period if needed. However, as I attempt to initiate a return, I've been informed that the previous owner has gone bankrupt and, consequently, they are unwilling to honor the return policy.Adding to the confusion, both the previous and current owners are identified as "Noble House Furniture."Order Number: *****Initial Complaint
09/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a mattress from the brand oki oki, realized it was leaking fiberglass from the bottom. A replacement was sent. That one also began leaking fiberglass from the bottom. No damage had been done to the mattress covering nor had it been removed. My brother had also purchased a mattress from oki oki before I did. I received a refund for my mattress and we were asked to file an out of warranty claim for my brothers and we were denied. We were told videos we had sent were concerning as some videos from my claim were added to his claim as well. We were told to send videos of damage done to the floors in order to receive additional compensation for the **** vacuums and **** air purifiers wed need in order for our home to be safe. So we sent all the videos we had of damage which included videos I had taken. I sent multiple emails after the claim was denied. I also sent new videos as we were asked to send additional information for the claim and all emails were ignored. Their mattresses are a danger and a health hazard. Three separate mattresses received at different times with the same problems is not a coincidence.Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a mattress from this company several years ago, and another about 2 years ago. While my daughter has complained that the one from two years ago "wasn't right" - I honestly didn't pay much attention. I tried to sleep on it myself recently, and realized what she was talking about. I took off the outer shell, and realized the second one is missing the entire layer of soft foam - making it like laying on a piece of wood. While I'm outside of the "sleep guarantee" period, figured this would be no problem to get taken care of, as it's clearly a defect in material or workmanship, covered by their 10 year guarantee. They told me this wasn't covered - I thought maybe this misunderstood, didn't realize I was talking about two different mattress I was comparing, etc. I send them additional info, only to receive back the following response:Hi ****, Thank you for sending additional images to help with the review for approval. Based on the images provided, please know that this is not considered a defect, and has been reviewed by management. Unfortunately, I regret to inform you that our request for reconsideration was denied. At this point, we would not be able to further assist, as this has been a final decision made by management regarding this request. Please note at this time this claim has been dissolved for any further deliberation.Customer response
09/27/2023
The business has agreed to resolve this issue today. This complaint can be closed.
Initial Complaint
12/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased furniture from this company, but have not been able to return the items which arrived damaged. I was provided the option to make myself available for charitable pick up, which I was happy to do, but the vendor has asked me to work around the third party's schedule which I unfortunately cannot accommodate as I have a job that I cannot take time away to make myself available. The process was not easy and is still ongoing. I would appreciate any assistance in resolving. $1,450 USD ValueInitial Complaint
11/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
November 6, 2022.Product of scam Washer and dryer.Amount of scam ******* Nature of dispute to get money back.Invoice name ***********************, #*******A-00001, Receipt # ****-7448.Customer response
12/13/2022
No response or refund from company.Initial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
************* reached out Noble House Home (furniture manufacturing company) in reference to 12 dining chairs that were purchased **************** One of the front legs had broken. The company was able to provide us with a replacement chair. After replacing the broken chair with the new one, another leg broken. we decided to take a look at the other leg only to find that all 12 chairs have splitting or broken front legs. We now have 12 unusable chairs that are a danger and hazard for people to sit in. These chairs are in our formal dining room and typically are only used for holiday dinners. These chairs are not safe to sit on. We now have chairs that are no longer able to be used and we are now coming up to the holidays. Please advise how Noble House plans to proceed in order to solve this situation. Attachments: Pics of the broken legs, all of the chairs without the legs and the original invoice as reference. *** Details: "After numerous emails in response to my 1st complain, the company responded: "Again we apologize for any inconvenience you are having with the said furniture. I'll be more than happy to assist you with your request. You can try to open a 2nd out-of-warranty claim and this time you can send it directly to our management team. To proceed with it, you may email **************************************** They typically reply w/in 24 ours."Initial Complaint
03/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
******************************************************************************************************************************************* For seven months, I've made multiple attempts to resolve my issue- doing everything in MY part under their 365 day return policy. The mattress couldn't be picked up by the third party charity due to their new Covid policy. I've done everything in my power to get this refund guaranteed when I purchased the mattress and *** sales has treated me with negligence, direct avoidance and has made me repeat unspeakable trauma- of no fault of my own- over and over for the past seven months. I need to speak with an employee that can help me with my return, and settle my issue. I need someone to actually speak to me without hanging up & closing my case before I've even got a chance to speak to someone about it. ****************************************************************************************************************************************************************************************************************************************************************************** I've called, they say email.I email, they say to call.I call, I wait over an hour each time, an agent tells me to stay on the line then hangs up on me.I call back, instead of an hour hold, they're screening my number to hang up on me, in less than five minutes on hold.I send emails and call, they say don't keep reaching out and FINALLY give me a ticket number (the one they were supposed to give me before intentionally hanging up & blocking my future calls) Then they say "we haven't heard from you so we assume you're satisfied with your customer service experience."Like just call me back company. And contact affirm and fix this! Saddest thing is I loved their product and would have been a lifelong supporter. I recommended it to friends. But who gonna recommend a business that treats customers like they've treated me?Initial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased basket chair, item************ from a discount retailer that does not accept returns. Opened box and was missing the seat, part D, on the parts list. Called and emailed attempting to obtain the missing part. Offered to provide purchase receipt, but they will not resolve directly with an individual and do not offer access to replacement parts. Now stuck with a chai4 I cannot use.
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.