Complaints

This profile includes complaints for Lamps Plus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lamps Plus, Inc. has 20 locations, listed below.

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  Lamps Plus, Inc.

  20250 Plummer St Chatsworth, CA 91311-5449

  
• 

  Lamps Plus

  9425 California St Redlands, CA 92374-5024

• 

  Lamps Plus

  5347 Sunrise Blvd Fair Oaks, CA 95628-3539

• 

  Lamps Plus, Inc.

  30 N Stephanie St Henderson, NV 89074-8079

• 

  Lamps Plus, Inc.

  8800 W Charleston Blvd Ste 17 Las Vegas, NV 89117-5463

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waiting endlessly on hold to try to get a return authorization. What year are we in? Oh goody it says only 44 min left waiting to return a lamp. Come on. This is insanity. Oh now 42. Nobody should order from a company this backwards.

  

  Business Response

  Date: 06/11/2025

  Hello ********, 

  Thank you for your review. 

  I wanted to reach out and extend my apologies for the wait time. I completely understand your frustation. We value your time and feedback, currently we are experiencing a higher than normal volume and quickly working to resolve all customer inquires in a timely matter. I truly apologize for the wait you experience. I reviewed your order and saw that our customer service agent was able to assist with a return for a refund and issued RMA R11008299. Simply use the pre-paid ***** label included with your Return Authorization letter to send this back for a refund. Returns must be dropped off at your nearest ***** location. Upon receipt of the return, your items will be inspected and your refund applied to the original form of payment. An email will be sent when your refund is processed. 

  Please Note:Our phone lines tend to experience higher call volume on Mondays and Tuesdays,which may result in longer wait times. For faster service, we recommend calling our support line at ************ Wednesday Friday, between 5AM-5PM PST.Should you wish to continue communication via email, please allow up to three business days for a response. We appreciate your patience and thank you for your understanding.

  If you need any further assistance, please contact me at *********************************** When you're ready to place a new order, please provide me with the style number at that email address and I'm happy to offer you a discount on a new purchase. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ceiling fan from this retailer on 05/14/2025. I pd a licensed/bonded electrician to install this fan on 05/27/2025. ($175) The fan worked for approximately 30 minutes after the electrician left. Tried all trouble shooting. Nothing worked. Called elect nxt day. He came bk. ****. Nothing wrong. Motor clicks/light works. Fan will not turn on. Day 3 I call and try to attempt *** from store that sold me the fan. Need to contact Manu. of fan. I did. Went thru all trbl shooting. Nothing worked. Was sent an Email to provide all ***. docs for proof of purch. I did. I called store again. Told them what was going on. They promised replacement for new fan. Great. Can someone pay for reinstall? No. Store will not pay for reinstall. ($175) They tell me to call Manu. I do. I spend way too long on a call and on hold......to be told this "MGR" will "call me back". Of course she does not. (*******@Minka Aire) I am told and told by both entities neither will reimburse for the re-install. Why? This is by NO means MY fault, the consumer, that I purchased a faulty product and had to hire an electrician to install it! And trust me, if I had anyone other than an electrician to install....My warranty would NOT be valid!

  

  Business Response

  Date: 06/02/2025

  Thank you,********, for reaching out and providing your review.
  
  Im glad I had the chance to speak with you regarding your inquiry, we sincerely apologize for your recent experience.
  
  As we want to ensure your rating has also been answered, to recap we have requested any documentation or email you have of your communication with the manufacturer **********, as well as a copy of your receipt from the electrician. Once we have this information, we would be happy to further review and will follow up with you.
  
  We appreciate you for providing this information and look forward to hearing from you.
  
  ***** S

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23395109
  
  I am rejecting this response because: I provided all requested information to the fan manufacturer. I was first directed to them via a store employee upon my first call to the store. I followed these instructions. I was informed via ********* manufacturers that the store would be notified I had a malfunctioning fan and sent a request for a new fan to be ordered. This must have taken place due to my receiving an email stating Lamps Plus apologizes and a new fan would "soon be ordered". Therefore, these two businesses were indeed communicating regarding the malfunctioning fan. Why then am I required to continue with the same redundant paperwork? Today I decided to not continue this chaos. I am returning the malfunctioning fan tomorrow morning after the store opens and do indeed expect to be fully reimbursed. I do not have the box it came in yet, still have all components. Again, I expect full reimbursement for the fan purchase that does not work.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/03/2025

  Thank you for your reply.

  We sincerely apologize for any inconvenience this has caused. 

  Please let us know if you would prefer to keep the communication within BBB, if not you may close the communication and continue emailing directly. 

  ***** S

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23395109
  
  I am rejecting this response because: I do not wish to have communication with the store. The customer service has been questionable. When I was called by "*****" @ customer svc. in **. yesterday @ ******* (Pacific). He only indentified his name, and that he was with Lamps Plus. I thought he was "local". He was not. I had to ask many questions to get that information. Also, he kept referring to a person named "*******" that he was naming as my "***resentative". I told him I had never heard of her. Still to this day I have zero notes, zero emails from a "*******". Apparently (again, after questioning *****) this "*******" is another customer service ***resentative located in **. The customer service from this company is severely lacking.

  Yesterday I phoned the local store and requested to speak with the manager. I was informed he was not in. I then asked for a manger on duty? I was placed on hold then told that person was "with a customer". I informed the *** on the phone I would be coming in this morning to return my fan that did not work and expected a full refund. (I had my electrician come yesterday to remove the fan.) After I had ended that call I received an email notifying me my new ***lacement fan was being sent via Fed Ex. 

  Today I decided to wait to return the malfunctioning fan until I receive the new fan. I am not making two trips to the store I will no longer do business with in the future. Once I receive the new fan I will return both fans and do indeed expect to be fully reimbursed for the fan and the downrod, at the very least. As for the reimbursement for installation? ($175) I could only pray this company would do the right thing.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/06/2025

  Thank you for your reply. We sincerely apologize for your experience.

  Rest assured you may return the order in store if preferred and you may present the store manager with your installation receipt from the electrician to review, or as discussed you may email the receipt directly to me. 

  ***** S

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23395109
  
  I am rejecting this response because: I still have not received the new fan. Once I receive this new fan (scheduled to arrive via ***** today) I will return both this new fan and the malfunctioning fan to the store. Until this transaction is complete and my reimbursement has been complete, I will keep my complaint open and ongoing.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two counter stools that includes a rock hard chair cushion when you sit down. They are so extremely uncomfortable, but yet the description on the Lamps Plus site says that it is comfortable seating. It is just so awful to sit on. One chair never removed from the box. The other chair was only partially removed to try it out. Called Lamps Plus today to start my return process. I was told that I have to pay $220 for the *** fee! That is a 35% return fee that they get to keep off of my total order! That is disgusting! I feel sick to my stomach that I'm basically paying for an item that is sold on their site and is so very unsatisfactory. I feel I am basically being punished for buying from Lamps Plus. I have never experienced this level of frustration and disregard as a customer.

  

  Business Response

  Date: 04/08/2025

  Hello ********,

  Thank you for your review. 

  I'm very sorry to hear you're beautiful counterstools didn't work out for your needs. New furniture especially those with cushions often feel stiff initially, however they do soften overtime and with use. Generally, this can be resolved by kneading or massaging the cushions to help break them in. I understand your frustations and apologize for this inconvenience. The chairs unfortunately, are not eligible for free returns, however we do offer a discounted return label or you have the option to return using a carrier of your choice. 

  As a one-time exception I have waived the return fees. I canceled the previous return *** and created a new one under R02288585 without fees. Shortly, you will receive a return authorization letter to reflect the updated refund. Upon receipt of the return, your items will be inspected and your refund applied to the original form of payment. An email will be sent when your refund is processed. If you have any questions, please don't feel free to contact me. 

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Lamps Plus for an ongoing issue that has not only been financially burdensome but has also shown a pattern of unethical business practices. I am dissatisfied with the way this company has handled my transaction, and I am requesting the BBBs assistance in resolving this matter. I purchased a chandelier from Lamps Plus for a total of $3,000. This purchase was only the beginning of a series of problems with the company. Not only was the chandelier delivered late, but every item in my large order was either incorrect or delayed. Despite multiple attempts to address the issue directly,I received no resolution. LP took the chandelier back because it was defective and never replaced it. After several failed attempts to resolve the matter, I took the company to small claims court. I won the case, with the court ruling that Lamps Plus must return my $3,000. However, instead of honoring the court order, they appealed the decision. In a subsequent court hearing, I won once again. Even after this second ruling, they have refused to return my money as ordered by the court.The behavior exhibited by LP, including refusing to comply with court orders and the dishonesty exhibited by their owner, ****** , is unacceptable. ****** has repeatedly lied about the transactions and continues to make false statements about the status of the issue. This is not just a failure to fulfill business obligations; it reflects a pattern of dishonesty and disregard for legal ************** this point, I am left with no choice but to seek further intervention from the Better Business Bureau to hold this company accountable for their actions. I have attached copies of the court rulings and correspondence with the company as evidence of my case.I trust the BBB can help resolve this issue .I look forward to your prompt attention to this complaint. I can be reached at ******************** if further information is required.Thank you consideration.

  

  Business Response

  Date: 03/11/2025

  Hello *******,
  
  I hope this message finds you well. Thank you for reaching out and contacting us. We at Lamps Plus prioritize providing exceptional service and creating positive experiences for our valued customers. We extend our apologies for this unfortunate situation and completely understand the impact it has had on you. We looked into the information you provided and see that the attached judgement and dispute are between you and Lightbulbs Unlimited & Lighting. Please be advised that Lamps Plus is not associate with this company. We do apologize for any confusion. We encourage you to contact the correct company and advise BBB of the error.
  
  If you have any questions or concerns regarding a Lamps Plus order, please provide me with the order number and Im happy to review. We hope in the future Lamps Plus is able to provide you with quality assistance and serve you better with all your lighting needs. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lamps Plus did not deliver my order and is stating they need 14 days to investigate. I do not have my light. Please refund me ASAP. I have never heard of this before.

  

  Business Response

  Date: 01/14/2025

  We're very sorry for this unfortunate situation.I understand how important it is to receive deliveries in a timely matter, and I apologize on behalf of the carrier your beautiful ceiling fan hasnt been received. Im more than happy to assist you with the matter and get it resolved as quickly as possible. Before we can move forward with an investigation,we do need to confirm your address is correct:  
  
  ***************************************************************
  
  Once this information is received, Im happy to take immediate steps to remedy this concern for you. Your patience and understanding are greatly appreciated. Should you wish to discuss this further or have any questions, please feel free to contact me directly at ************************************************************. 

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22805852
  
  I am rejecting this response because: yes that is my address but please resolve this ASAP.
  
  Sincerely,
  
  ****** Gears

  

  Business Response

  Date: 01/20/2025

  Thank you for confirming your address. At this time we ask that you double check with neighbors or other occupants just in case the fan was received by someone in error. I assure you that we are taking all the necessary steps to resolve this matter as we have since issued an investigation with ***** on your behalf. Please note that research may take between 10 to 14 business days to complete. We will follow up with you once we receive an outcome on the investigation from the carrier. Thank you for your patience while we process this request as we understand how concerned you are.
  
  Should you have any questions prior to the completions of this investigation, feel free to contact me. 

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re Order ID: *********************, it was placed on 12/6/24. I requested for a cancellation on 12/10/24. At that point, I was told that it was scheduled to be shipped on 12/13/24. It has neither shipped nor canceled as of 12/16/24. On 12/16/24, I rec'd an email saying that the order would ship on 2/24/25. PLEASE CANCEL THIS ORDER AND ISSUE A REFUND. Calling customer service has been a useless exercise as you can see.

  

  Business Response

  Date: 12/17/2024

  We are sorry to hear that you are no longer in need of this order. It is our pleasure to assist. Per your request, the order has been cancelled. Please allow 5 - 7 business days for authorizations to drop from your bank account. Please contact us if you would like assistance choosing additional/different products, or if you have any questions concerning your order.

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lighting fixture from Lamps Plus that ***** states was delivered on 10/10/24. It was not delivered to my shipping address (my home). I contacted both ***** and Lamps Plus and was told that both launched an investigation. It's now 11 days later, and neither business is giving me any status update. I contacted ***** and the online status shows the case was closed. I contacted Lamps Plus and was told there is still an investigation. THERE IS NOTHING TO INVESTIGATE! ***** delivered my order to the wrong address, and I'm pretty certain their drivers take a photo or have some other way of recording the locations of deliveries. Lamps Plus has now opened another ticket to have someone update me on the status of my order. I paid nearly $500 for a lighting fixture that neither company will provide an update on or resolution. It's not rocket science. The package was not delivered to the correct address.

  

  Business Response

  Date: 10/22/2024

  Hello *****, thank you for your review. I understand the importance of timely and dependable deliveries, please accept our apologies for any inconvenience or disappointment this may have caused. I assure you; our team handles all request with urgency and care. ***** marked the order as delivered on 10/10 at 5:32PM. Unfortunately, they did not provide a delivery photo. We opened an investigation on your behalf with the carrier to review and determine the status. These investigations can take between ***** business days to be completed and they have informed us they are behind and apologize for the inconvenience.I have escalated your request and ask that this be expedited. Please note this request is not a guarantee, however we are doing what we can do complete the **************** the meantime, please feel free to dispute the charges on your ****** account. If you would like to place a new order, Im happy to honor the Open Box price for this pendant or offer a discount on a different selection. I appreciate your patience and understanding. Please contact me at ********************************** if you have any questions or concerns. 

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but ONLY because I disputed the charge with ****** due to non-delivery of the merchandise. I do not wish to order another light fixture from Lamps Plus. While I understand their position since ***** has no photographic record of the delivery being made, it's unfair that I paid almost $500 for merchandise that was never delivered and then hear from ***** that the case was closed, making this a lose-lose for me. I need lighting in my home, and now have to make other arrangements. Lamps Plus should use a different carrier for deliveries, or at least give consumers an alternative option.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY NUMEROUS REQUESTS (VIA EMAIL & CALLS) TO OPT OUT OF MAILED UNSOLICITED CATALOGS IS BEING IGNORED! I HAVE A SMALL MAILBOX n WANT THESE TO STOP!

  

  Business Response

  Date: 10/22/2024

  We have removed you from our catalog mailing list. You may still receive an additional catalog due to processing time. If you wish to change your settings in the future please contact us or visit our website. We apologize for any inconvenience. 

• Initial Complaint

  Date:10/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Minka ceiling fan Sep 5, I finally received a box Oct 5 with no fan. The box had been opened and re-taped. It only contained the blade irons and the remote. When I contacted Lamps Plus, they give me the run around and blame the vendor. I didn't place my order with their vendor. I placed my order with Lamps Plus, and they should be responsible. They even told me to look under the Styrofoam. There is nothing else in the box and they know it from looking at the shipping weight. It was supposed to qeigh 48 pounds. But only weighed 13 pounds.

  

  Business Response

  Date: 10/09/2024

  Thank you for your reviews ****. I am reaching out to apologize for the delay in the delivery of your recent order from us and the confusion it has caused. The beautiful ceiling fan you purchased does indeed ship directly from our vendor. We understand the impact of this delay on your plans and assure you that we have notified the vendor of this error, 

  Our team received your request and took the appropriate steps to provide you with the best solution. I apologize if it seemed otherwise or there was a delay in communication. Your satisfaction is our top priority, and we are committed to rectifying this issue promptly. I went ahead and issued a full refund on your order. You will shortly receive a return authorization letter in which you can disregard as this is simply a record for the refund we have issued. 

  I welcome you to place a new order for the same fan or a similar style of your choosing. Thank you for your continued support, and we look forward to serving you better in the future. If you have any questions or concerns, please feel free to contact me. 

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lamp PLus sold us a fan with a 60 day return guarantee. When we attempted to return the item because the item received was not the same as advertised (color, control option), the business has informed us that a charge for "cut wire fee" will be charged; however, we confirmed that no wires were cut or item was used. This company mislead you saying you have a return guarantee which is not true. They will not allow you to return without a fee even when the situation is not applicable. We did not cut ay wires or altered the product. They say in the website that a minimum of ****************************************************************************** our case. They have misleading practices, terrible customer service and are now charging a veteran of the USA a fee that is incorrect and fraudulent. We demand that the fee is not charged. We simply want to return the item for a full refund. We want the full refund for the item in the amount of USD ******.

  

  Business Response

  Date: 09/04/2024

  Order: CR0824240951516939003 Hello *******, thank you for contacting us. I apologize for the experience you received speaking with our customer service team and for the stunning ceiling fan not appearing as listed on our website. I attempted to reach you over the phone to extend my apologies and let you know I went ahead and canceled the previous RMA with return fees and created a new return under R02151524 with no fees. For reference, the refunded amount once the return is received is $269.60. We very much appreciate and thank you for your service and hope to meet your lighting needs in the future. If you have any questions or concerns, please feel free to contact me at **********************************.