Complaints

This profile includes complaints for Adept Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adept Powersports

  9301 Jordan Ave Chatsworth, CA 91311-5863

• 

  Adept Powersports

  21033 Devonshire St # 2WHEELPROS Chatsworth, CA 91311-2315

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/31 paid for a heated jacket made by Gerbing. Jacket is defective, and has hot spots around the collar and back. The jacket actually burned my neck. (see photo). Also felt a little snug on me. Made arrangements to return the product. Merchant agreed and sent me an "RMA #******" and it arrived back to them on 2/18 in brand new condition per the return policy. There was one tag in the box, and it was returned with the jacket. Merchant sent me an email stating they would not refund me due to missing tags. I don't believe there were any missing tags, and even so it is not stated in their return policy. Seeking a refund.

  Business Response

  Date: 02/25/2025

  Not interested in doing anything through BBB. Customer already contacted us, after returning a used jacket, threatened a chargeback. There is no further discussion needed via BBB or any other method. 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22975142
  
  I am rejecting this response because:
  Business owner has refused to release the funds back to my account, even though he possesses the brand new jacket that I returned. Furthermore the business owner has left a fake review on my business profile in retaliation. So yes, I am rejecting the business owners response.
  Sincerely,

  
  ****** *******

  Business Response

  Date: 02/27/2025

  Not interested in going any further on this. Everything has been beaten to death, we can't keep repeating the same thing 20 times. We reject your rejection and reject this process. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22975142
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order 8/7/24. Emailed customer service 11/1/24 about whereabouts of my order and received no response. Emailed again 1/27 and customer service was extremely rude and told me I waited too long so at this point im on my own.

  Business Response

  Date: 01/29/2025

  This order for ***** OEM parts was placed on August 4th, 2024, shipped on August 7th. According to **** the package was delivered. ****** from *********, WI contacted us on January 28th, 2025, 5 months after, claiming he did not receive the order (actually his email was to ask if "he is ever going to get his parts"), and we are not really sure what expects us to do at this point. There is no way we can even follow up with **** on such an old shipment. If you receive a tracking number from us, and you do not receive the package, you need to contact us within a reasonable amount of time (1-2 weeks at most), so we can resolve any issue. After 5 months, we have no way to follow up or resolve any shipment issue. You can't expect to be able to randomly contact us 5 months after we sent your shipment (and of course provided the tracking number the day it was shipped) and claim you did not receive it, when we can't even track the shipment any longer on ****'s website. 

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for dirtbike parts for our sons dirtbike from this website adeptpowersports. Their parts finder and and website seemed comparable to other websites Id used to purchased parts. I also had seen that they bought out 2wheel parts. So I placed my order which included free shipping for two parts on a little kid ktm electric dirtbike I was then sent an email stating that the items were over 48 or over 40lbs and needed to pay them oversized shipping. This was never disclosed in any of the website or information contained in my prefer confirmation and receipt. I already own the bike and I measured the parts and they are less than half the dimensions they were stating was the reason I needed to pay more. I sent a email to their customer service email explaining this and I was meat with unreasonable responses attacking me stating I just seem to be causing a problem. I explained I wasnt trying to cause any problems just that I wanted their company to uphold what I was sent in my order confirmation. I am happy to provide anybody copy of the order and emails from them. Because it took them a day to send me any information after my order confirmation I already went about modifying the stock parts since I had the order confirmation in my email.

  Business Response

  Date: 12/19/2024

  This person is clearly a disturbed and delusional individual. We decided not to accept this person's order, and this person was never charged for anything. Advice to BBB - you need to stop enabling insane people - these people need professional help, and by BBB making these types of people think that the BBB will force us to sell something to anyone at some price they decide is fair, is simply enabling insanity. These people only exist because no one shames them and instead enables their delusions.

   

• Initial Complaint

  Date:07/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part that was available on their website that I needed before holiday weekend reason I ordered through them. They said 2-3 day shipping. We are on day 4 and still hasnt left their warehouse. I emailed them and here is their response. Hi, our website clearly showed availability of the item you ordered at the time of purchase Unfortunately we can deliver only what we actually offer on the website, not based on people's holiday schedules. Our website didn't say "we'll have your part at your door before your trip to the lake". This is extremely unprofessional and I have yet to received what I ordered! This company needs some training on how to treat their customers! They clearly lack that! Will never use or recommend them to anyone! Buyer beware!!!

  Business Response

  Date: 07/15/2024

  Not exactly sure what this customer wants. We showed availability before he placed the order, the order was shipped on time just as promised. We can't provide something we do NOT offer, we can only provide what is offered on our website. We don't have magic replicators that can get you an OEM ***** part the moment you order it, nor do we offer that. Again, not sure what's wanted here? Does the customer simply want to complain out of spite that he couldn't get his way? 

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21942245
  
  I am rejecting this response because:
  The part was not delivered as their website said it would be. Would it had been accurate I wouldnt have ordered from them!  Thats not a huge problem. The real problem is how unprofessional and how you treat your customers! Learn how to respect your customers and dont talk to them like they are stupid! You guys are terrible on all levels! 
  Sincerely,
  
  *************************

  Business Response

  Date: 07/19/2024

  We are rejecting the customer's "rejection". Let's repeat once again. Availability was shown on our website BEFORE the customer placed the order, plainly in plain English, without any small print. The order shipped in the originally stated time and was delivered to the customer in a reasonable timeframe. 

  There is nothing that is an issue here. The customer is upset we didn't ship his order earlier? Well that wasn't offered when he made the purchase, so not sure why we are being asked to provide some service we never offered and customer never paid for. 

  Close this complaint. It's a complete waste of time and we can't keep repeating the same thing over and over. We will not be responding further to this.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21942245
  
  I am rejecting this response because:
    This complaint is not about shipping time. Its about how I was treated and talked to after mentioning the time frame was longer than the website stated. The purpose of ordering through them because it stated would be here within the time I needed. I wouldnt have ordered would it had said something different. Once I made contact with them about it is where the problem is.  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called me an idiot and multiple threats because I wanted to cancel an order that wasnt shipping out in promised time. Company stated: you could have had the part faster from us nan anywhere, but now you won't - just because you decided to be an idiot. Trustpilot? If you looked at every website you buy from on Trust Pilot, you'll notice only crazies leave reviews. *******% of our customers never leave one because they are perfectly happy. Then there are ones like you who don't know what business days are a get upset and start acting like little child having tantrums. Well this child isn't going to get what he wants here I will attach everything in photos below with the interaction with this company.

  Business Response

  Date: 05/11/2024

  Customer requested to cancel the order because he thought we were lying to him about the availability - no one called this person an "idiot" although it would be appropriate, We asked him not to act like an idiot, when he proceeded to spam our email (AFTER we canceled his order), and proceeded to copy and paste various reviews from the internet - as if it had something to do with the order. There is nothing else to be done about this order, it was canceled per the customer's request. 

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21648661
  
  I am rejecting this response because: You should not be in business. You lie and you have 0 people skills.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/20/2024

  Here (below) is the last email from the customer we got before we blocked his email. We are not interested in communicating any further with this person. Close this case.

  "You cancelled an order I told you not to if you were going to charge me 20% and then harassed me and blocked me. Extremely illegal. Talk all you want but 20% of a bigger order can add up. You claim to be so smart but youre basing a $20 restocking fee around my single order. I am sure you have nit picked thousands from people because all you are is a drop shipping company, and a slow one at that. I promise you I am not even considering taking you to court I am 100% taking you and putting an end to your c*** Even on Better Business Bureau your reviews are horrible."

   

   

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AWFUL!THEM:***************************** We are writing to inform you that due to high demand the item(s) listed below in your order 10-344776-023507 are backordered from the manufacturer.Backordered items:***** - PEDAL, GEARSHIFT (24700-HP0-A00)The remainder of your order has been processed and will be shipped when the delayed item(s) arrive. If you wish to have the other items in your order split shipped prior to the arrival of this item please contact customer service for a list of available ********************************** will keep your items on backorder, unless you notify us otherwise by contacting customer service.Contact ***************** Call ************** Email: ***************************** my response to this email : Thank you for the heads up on the order. If you have no clear end time for the foot gear shifter then I am requesting a cancellation on the whole order. Please let me know when the cancellation is complete.THEM:***************************** Who told you we have "no clear end time". We have an ETA from ***** of 5/9/2024. You can see that if you bothered to check your order status We have canceled your order, so you can start the wait over elsewhere. Best of luck. Yeah, at the time when the email was sent, we did not have an exact ETA, then the order gets placed with *****, ***** gives an ETA and we update it in your order status, so you can see, or you can always ask if you are too busy to check but not busy enough to send 3 emails a paragraph long In any case, your email address has been blocked as Spam, and from ordering on our website in the future. See worked out for everyone, you don't like how we "talk" to you, and we don't want you as a customer. And we'll "come at you", any way we feel is appropriate after your dumb email. We always love you big time keyboard warriors talking smack. No one cares, no one knows who you are or cares who you are, no one will remember you here in about 30 seconds (ok, I liked, 15 seconds)AWFUL CUST SERVICE

  Business Response

  Date: 04/26/2024

  Not sure what the dispute is here. Customer doesn't understand what a backorder is, that's perfectly fine - we are not educators as much as we try, but this order has been canceled and full refunded, so on 4/8/2024, so not really sure what it is this person wants to happen or why they would take their time to write this "complaint" which is not a complaint at all as there is nothing to resolve.

• Initial Complaint

  Date:08/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part and was notified it was on back order. Bought part from partzilla as it showed in stock and attempted to cancel the adept powersports order. Received this email from customer service denying my cancellation because it was already off back order. I responded that I had already ordered elsewhere and I would like to cancel because the partzilla order is already in transit to my house. If adeptpowersports shipped the item, I would just be returning it and I wanted to save everyone the hassle. I received back probably the most ***** and unprofessional email Ive ever seen from a business Sure, we'll save you the hassle. 20% restocking fee applies to OEM parts returns and cancellations. You know so customers don't get to waste our time having us special order and backorder parts for them to just cancel them the day they become available, because obviously they are available to every single dealer at the same time once they come off backorder (too complicated for most to understand, we get it - logic is hard)I was charged a restocking fee without being notified that my order was no longer on back order. To my knowledge, my only option was to wait or purchase elsewhere.

  Business Response

  Date: 08/02/2023

  Logic is hard.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20285077
  
  I am rejecting this response because: the response is a perfect example of why the complaint was filed in the first place. Ive never seen someone be so aggressively unprofessional. He seems to thrive on confrontation. If he put a bit more effort into his business, perhaps by improving his site to more reliably show stock levels, maybe his customer feedback would improve and lead to future growth. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/02/2023

  Not sure who this "he" is that this person is referring to. There are a lot of "hes" and "hers" around here. Is this insane person now trying to target one of the employees? Isn't there something more productive this person can do than yell into the void on the internet about absolutely nothing? 

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20285077
  
  I am rejecting this response because:
  
  Im not sure how you could take the leap that Im targeting an employee. The email from customer service was not signed with a name, but other negative reviews online describing similar behavior from a male person, hence the usage of he. Regardless of the gender or the specific person, how does that change the nature of the complaint? The unprofessional communication was sent by a person of unknown gender - is that better?

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/04/2023

  What do other reviews have to do with your particular experience exactly? Other than make you biased. Are you sure those reviews are true? We are sorry this is happening to you. Hope you find something to do with your life other than go back and forth on pointless BBB complaints that are not really seeking to resolve anything. We wish you best of luck.  

• Initial Complaint

  Date:06/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a a windsheild from them anmd they sent the wrong one. I sent *** of the order details with this complaint. so in order to send it back to I had to request from them to return the item. which they apporved. I attached the *** of that as well. So I return the item to them which cost me ***** to send the item back to them. I have NEVER got my money back from them. They wont even respond to phone calls, which I have left messages. I have also sent emails and nothing all all has been done to resove this. As you can see in the emails we have lost the $195.95 we spent on the windsheild and we lost the $***** it cost to ship back the wrong windsheild they sent us. We are at a loss of $251.95 all together and still no windsheild. This is very upsetting. Please help us resolve this with them because i have tried and tried and they have done nothing. Thanks so much.

  Business Response

  Date: 06/19/2023

  *****, you were refunded 100% of what you paid for the windshield back to your MasterCard ending in **** on 5/26/2023.

  Please call your credit card if you are not able to find your credit and ask them if they can confirm it for you. And if in fact for some odd reason they do not see a credit, you are welcome to dispute the original charge with them while you are on the phone with them. We will provide proof of refund via the dispute process. However you can save everyone a lot of time by simply looking at your statement for May * the refund was done and you have it. 

• Initial Complaint

  Date:04/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a faulty part. Asked for a refund nicely but received a response from a 12 year old boy a power trip instead. Stay far, far away from these scammers.

  Business Response

  Date: 04/10/2023

  We do not have any recent orders with this email address or name and no order number is provided for us to look it up if it's under some other name or email address.

  We do not sell "defective" parts, we sell brand new parts and if a part is ever "defective" from the manufacturer, we will gladly replace it within 30 days of receipt as long as it's in new unused condition with original packaging. 

  This is probably another scam artist from a competitor's business or something trying to smear ** with some more lies. No amount of these fake reviews from children is going to stop the thousands of happy customers who order from us.

• Initial Complaint

  Date:12/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adept failed to deliver product so i cancelled the order and deserve a full refund. They want to charge 20% restocking fee. Looking at other *** customer reviews this seems to be their business model of not delivering items and charging restocking fees. This company seems to be a scam company. The email response is harsh. Adept: Customer Service ************************* You Hi *******, the package we sent to you came back to us as "Insufficient Address".*************************************************************************************** Did you want us to resend it or to process this as a return? Thank you My response: **** ******* *********************** Cancel order. I have contacted my credit card company to expect a full refund. ******* ******* Adept: Customer Service <************************ We already sent you an email about this. The order was shipped to you and returned to us as "Insufficient address". It will be processed as a return since it obviously cannot be canceled and has already been shipped and returned. 20% restocking fee applies to all OEM parts returns and we don't refund shipping on orders we already shipped. Since you are deciding to do this the hard way - by making **** threats, your email is now blocked as Spam and you are blocked from ordering on our website in the future. Good luck. Of course the individual did not identify themselves. I would never use this company again

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/05) */ Our policy is clearly posted on our website and applies to all OEM special order items that are retured. You accept our policies when you place the order. We sent the order to the address provided by the customer and it was returned as incorrect address. We EVEN offered to resend it at our expense, but that's not what this person wanted, so the order was refunded. Not sure what this person is trying to achieve. We won't change our policy because someone complained to the ***. It's a waste of everyone's time. There will be no further action on this from our side. Close this "complaint"