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Business Profile

General Contractor

Reliable Home Improvement
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a bathroom renovation contract with Reliable Home Improvement **** to remodel 2 bathrooms on October 10, 2022. On that day, the sales rep ******** asked for a $1,000 deposit and told us we will be contacted by their interior manager ***** and his wife Destiny. On October 19, 2022 ***** and Destiny came to my home where they took measurements and discussed design for both bathrooms, they gave us a list of suppliers they work with and suggested we check them out. Both ***** and Destiny offered to meet us at any of the locations to assist with our choices. That never happened each time I invited them; they always had an excuse why they could not attend. After our initial visit with ***** and Destiny, they asked for a $20,000 progress payment that day which I was told was for permits and materials. I was also told it could take up to a month to get the permits, but would file right away. I found out they didnt work on the permits until December and our project was estimated to begin Dec.10. No work has been done to my home. I reached out on Dec.12 to ask when work will begin. I was told they were taking care of the permits and they will contact me to schedule a date to begin. Then I asked how long will it take to get permits and will I be getting a copy? The person on the phone didnt know but they will get back to me through text with the information. I never got an answer and that was the last time I heard from Reliable. They violated their own contract by not performing within a reasonable time. Due to their lack of communication, unprofessional work ethics, lack of knowledge, lack of transparency I want a full refund because no work has been performed at this point.

    Business Response

    Date: 03/20/2023

    We have provided a full refund to the consumer.

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