Business ProfileforClosets By Design

on February 6 2024 the closet by design representative come out to measured our garage, showed brochures of sample designs, i dont understand why it takes 8 hours to do the designs. at that time It is not really finished yet, she promised to send via email the sketches next day, Because its getting so late. She wants me to signed the contract before she leaves, even though the sketch/plan not yet finish. And also a 10% of the total she quoted me. ($720.00) i trusted her. Both of us agreed to maximized all around. (Cabinets)On next morning I called, & 2nd day 3rd day upto 7 days passed no email no calls no sign from the rep. ***************************** I called again but no reply. Their office called, Asking for another 40% of the total **** Every single day. I called her again on February 14, 2024 finally she answered me. I asked wheres the email of sketch? she said shes so very busy. I *** very sorryI told her i want to talked to her in person, and also the garage are cleared on the next day she came here. so she can really see the dimensions she came. Measured again.On February 21,2024 She Emailed me the sketch. & the cost went up by $3000 from the original quote that both of us are agreed to maximizing all around the garage. The design she sent wasn't correct. The quote much higher than both of us agreed in the beginning. She never showed up or calls for seven days except their office to collect the another 40% even though their representative doesnt showed up or return my calls . . FYI, with all that said, they wanted me to sign a new contract and that really got me so confused and frustrated