Complaints

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Defective product. My only means of transportation is now out of commission. Was told a replacement would be sent immediately and was given a return label for the defective lights. **************** is refusing to honor that and isn't going to send the new set out till 2-3 business days after the old ones are received. Still waiting and only vehicle to work is down.. I know $200.00 dollars doesn't seem like much, but to a single income family living paycheck to paycheck it's everything.

  Business response

  08/06/2024

  Dear ********, we sincerely apologize for the late response, and I'm truly sorry to hear that you were having issues with our product.

  In order to resolve the issue for you, we will need to locate your order first. If the order was still within our warranty window when you contacted us, and if the item is still in stock, we can definitely look into the case and see if we can process a replacement for your order.

  Could you please let us know how you would like to be contacted so that our customer service agent can reach out to you to assist you further on this matter?

  Thank you and we await your reply.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a pair of headlights from this merchant on February 1st 2023. The headlights came very well shipped, however upon installation and using them for approximately a week, there was a haze that developed in the lower 1/4 of the driver's side headlight. I removed the headlight and found a small crack next to one of the lugs on the back. After trying to super glue the crack, the haze did not go away. It is not condensation. I reached out to the merchant 3 times. On 2/18/23, 3/1/23, and 3/6/23 without resolution. I believe that this company is selling products in good faith that their quality standards check out, however they have been unresponsive to my requests to remedy the situation. I would like to negotiate a replacement of the defective headlight.

  Business response

  08/06/2024

  Dear ** (INV# *******), we apologize for the late response. Upon checking, we managed to get in touch with you and got the required information from you in order to process a replacement. The replacement was processed and sent on 03-23-2023. I hope this resolves your issue and if you need further assistance, please feel free to let us know, thank you.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The taillights I purchased one doesn't fit as it should. I contacted 2K Motors through email. ******** answered my email asking for more pictures. I sent pictures from as many angles as I could. I received an email back stating it would be turned over to the technical department. The reply I got was. Our tech let me know that the lights are like that due to a moulding issue. Unfortunately there is no fix for it, but you can request a refund from the vendor if needed. Thank you for your patience! That was their response word for word, copied and pasted from the email. My response was. Why would I ask the vendor for a refund? He didn't make the lights. Do you mean return them? That cost me return shipping and up to a 25% restocking fee. So if I get this correct your email states it's because of an issue you with manufacturing, but your not going to make it right or stand behind your product in any way? I don't want a refund I just want what I paid for. I won't just go away. ****. Also copied and pasted I have not received a reply. Our last communication was April 8th 2022 All I what as I stated in my email is what I paid for.

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/04/18) */ Hi *******, I cannot find your order from your name and email. Did you purchase from us at ***************? I ll help you with return if you did purchase from our website. Consumer Response /* (3000, 7, 2022/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) They know I didn't buy them from them. They are avoiding the issue. I purchased the product from a third party. When I received the product I contacted ** Motor. The United States representative of the lights to ask them if the lights should fit as badly as they do. They told me NO that it was a manufacturing defect. I don't want my money back I want what I paid for. Lights that fit as they should. The third party I bought them from has nothing to do with the manufacturing, and they themselves say it's a manufacturing defect, so why would I contact them? Do you expect them to open every box to try and find some that actually fit like they are supposed to? The light is supposed to follow the body line like the original lights did. As you can see in the picture it sticks out way past. The light on the other side sticks out from the car. If I was told that's just how they are, then that's one thing but to be told they're defective and that's my problem doesn't sit well with me. Business Response /* (4000, 9, 2022/05/05) */ Hi *******, Please contact the retailer who sold you the product for return/exchange inquiry. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩