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Business Profile

Perfume

Markwins Beauty Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a piece of plastic floating within the makeup that was put on skin. Not safe. Not sanitary. Reached out to the company and they want me to pay to send it to them and will not refund or replace item.

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last **************************************** have been a mess to deal with. The tubes do not close properly and the lip product leaks out after closed. I need to keep it in a baggie, in my make-up case, and it is a mess to work with. Your product control department needs to work on a better fitting closure. If I could find another brand with the same color, I would buy it, but I really like your product. EXCEPT for the mess it creates. I would like to have another tube because the product, as always, leaks all over. Thank you ***************

    Business Response

    Date: 11/01/2022

    Consumer Response /* (-5, 8, 2022/10/22) */ This company really needs to attend to their product ************************ which doesn't close correctly and creates a mess. The last 3 tubes have been very difficult to contain. The tube must be contained in a plastic baggie or it leaks all over my drawer, make-up case, etc. I like the color, and that is why I am hoping they can get around this problem OR even get back to me. ***************

  • Initial Complaint

    Date:06/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on April 29th. The money immediately was taken from my bank account. After a couple of weeks with no updates I sent a message through the website asking when it would ship. No response. It was supposed to be part of a birthday present so after the date of the person's birthday passed I asked for the order to be cancelled through the website. I didn't get a response. Then I filed it as a missing order and got no response. I sent a message through ******** ********* and after a couple of days got a response asking for my order number and personal info to pass along to customer service which I gave them. I finally got an email today saying my order couldn't be refunded because it was lost in transit and I would have to file a complaint with ****. When I check the order status it still says processing. I still haven't received a shipping confirmation. I just want my money back now. I don't want the product anymore.

  • Initial Complaint

    Date:06/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/22/2022 I placed a large order on their Lip Smacker website. It is now 6/6/2022 and I have not received a shipping email nor my order. I've emailed them numerous times, called, contacted them via Instagram, contacted them via Facebook, and even have Afterpay trying to contact them (I paid through Afterpay) and no response. All I want is a refund. I didn't know if you pay through Afterpay there is no buyer protection so I have no way to get my money back unless Lip Smacker responds and pays Afterpay back.

  • Initial Complaint

    Date:06/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 items off of the Wet N Wild website on April 10th and never received the items. I tried to contact the company twice to see if they could send me a replacement or at least a refund. They never contacted me back. I only paid $14.46, but I can't afford to just eat that and call it a day. At this point I feel as though I've been robbed. I just want my money back, I don't even care about the items. Please help me get my money back. Thank you.

  • Initial Complaint

    Date:05/25/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with wet and wild company on April 12 for the amount of $41.76. They sent me an email to confirm my credit card and address information which I responded on May 3 with the information requested. I never heard from them nor did I receive my merchandise nor did I get a refund back for the $41.76 spent. I have sent two more inquiries since then to ask for them to refund my money or ship the items ordered and I still have not heard from them. I've tried several attempts on trying to call them at their************* number and their phone line is ALWAYS busy. I would like for them to refund my money at this point.

    Business Response

    Date: 06/02/2022

    Consumer Response /* (-5, 5, 2022/05/28) */ I finally reached Wet & Wild & they shipped my order. I will update file when order has been received. Consumer Response /* (2000, 7, 2022/06/02) */ I have received my complete order. Issue has been resolved.

  • Initial Complaint

    Date:05/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 10th for 30.59. from wet n wild.com, They took my money and have not heard a single thing since besides automatic reply emails. They have placed my order "on hold" and when I went through the "contact customer support" I received an automatic email saying I needed to verify my payment, which I believe is a lie so they have a reason to let orders sit. I know this has affected many people over the last few weeks at the least. I am very disappointed I have used their products for years and trusted their website. It also said in the email after three days if the payment was not verified within three days they would cancel and refund the order, that never happened either. I am beginning to worry about the safety of this website. I contacted Markwins beauty products, and they did answer the phone and were sympathetic and helpful to the situation but all they have done so far is email the company to which I received yet another email about verifying my payment. I would like my products to be shipped or my money refunded. They go as far on the website to offer free gifts over 25 dollars why bother if they know they are not processing any orders?

  • Initial Complaint

    Date:05/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Twin Stars complete set in March and it comes with a cosmetic bag which was damaged. On April 8th I sent an email with pictures and got no response. I have sent now 4 emails and messaged them on Facebook and got nothing.

Markwins Beauty Products is NOT a BBB Accredited Business.

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